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The customer service is almost not at all

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
United States
I am a business owner. I signed up for Depotnet.com to host my site. The customer service is almost not at all. Anytime a ticket is submitted the question or problem has to be explained numerous times. The customer support must not be able to understand english well. The site itself was slow. Then there is a huge billing issue. I paid my bill on the 7th of July, then a couple of days later I saw my account showing I owed that months bill. I checked and they had received their payment. I submitted a ticket. Customer service says they have fixed the problem and apologized. All the while I am getting emails on a daily basis that says if I don't pay my bill by the 14th my account will be suspended, but If I had paid to disregard the notice. On the 14th at almost midnight my site went down saying the account had been suspended. I submit another ticket. Customer service says the problem has been fixed. Now I am getting emails that if I don't pay my account by the 22ed the site will be suspended.

I am looking for another host and warn others not to use them. I wish I had read other reviews before choosing Depotnet.com
Complaint comments Comments Complaint country United States Complaint category Internet Services
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