DepositPhotos
reviews and complaints

I recently had an experience with Depositphotos that left me feeling frustrated and taken advantage of. I decided to purchase a ONE-month subscription service from them, thinking it would be a one-time charge. However, to my surprise, my credit card was charged another $69.00 in April. I was confused and upset, as I had received no notification or indication that my subscription would be renewed monthly.

I immediately contacted their customer service through their online chat feature and was connected with a representative named "Sheena." She informed me that I had purchased a renewable subscription, which I was not aware of. I explained my frustration and asked if there was anything they could do to help me. She agreed to contact their Financial Department and get back to me the following day.

Unfortunately, I never heard back from Sheena or anyone else at Depositphotos. It is now May 2014, and I am still out $69.00 with no resolution in sight. While there may be something buried in the fine print about the subscription being renewable, I feel that it was not made clear to me at the time of purchase. I have screenshots of my order form and receipt, and nowhere does it mention the charge will renew.

Overall, I would caution anyone considering using Depositphotos to be very careful and read all the fine print before making a purchase. While their website may offer a wide selection of images, their business practices leave something to be desired. In my opinion, it is better to pay a little more for a service that is upfront and transparent about their charges, rather than risk being scammed by a company like Depositphotos.

So, I was working on this cool lyric video for a client and I needed a photo image to make it pop. I did a quick search and stumbled upon depositphotos.com. After browsing through their vast collection of images, I found one that I really liked. But before making the purchase, I decided to do a live chat with their customer service to make sure that I wouldn't have any royalty issues in the future. The person I spoke to assured me that everything was cool and that I only needed a standard license for my project. So, I went ahead and made the purchase for the standard license, which was about $25.00 for 10 images.

Fast forward 45 days later, and I get an email from their "account manager" saying that I need to purchase their business plan, which costs over $800.00, in order to avoid future royalty issues with the images I downloaded from them. I was shocked and felt like this was a form of extortion. However, I wasn't too worried because I had a screen shot of my conversation with the original rep on live chat.

Overall, I just wanted to warn people about this company and their shady practices. It's important to do your research and make sure that you're not getting scammed. While depositphotos.com may have a vast collection of images, their customer service and business practices leave a lot to be desired. So, be careful and always double-check before making any purchases.

I gotta say, as a web designer, I know a thing or two about photo licensing. And let me tell you, DepositPhotos ain't it. I had to show the big boss man screenshots just to prove how falsely advertised this site is. You can get way better deals at iStock or Shutterstock, and still get the standard licensing you need.
Now, I don't know about you, but when it says "individual standard licensing" covers web and online marketing, I expect it to cover web and online marketing. But nope, not here. I had to find out the hard way that this site's definition of "standard licensing" is a little different from everyone else's. And they don't exactly advertise that fact, either.
Honestly, just listen to the other negative reviews. This site is shady as heck, and you can find way better deals elsewhere. Don't waste your time or money on DepositPhotos.

I recently had an experience with DepositPhotos.com and I must say, it was quite frustrating. Although they have offices in Florida, their customer service personnel seem to struggle with English as it is not their first language. This made communication difficult and it felt like I was receiving third world treatment.

The process of giving them my money was not a smooth one. I had to jump through so many hoops just to make a purchase. Their employees seemed to be powerless and could not solve any problems or apply promo codes. It was quite disappointing.

I remember asking for the best promo code available and was told it was only 5%. However, when I was about to make a purchase, they offered me a 10% promo code. While chatting with them, I stumbled upon a 15% promo code on their website and asked about it. They were caught in a lie and simply said "Oops!" It was quite unprofessional and I should have avoided them from the start.

If you want to experience frustration and third world treatment, then DepositPhotos.com is the company for you. However, I strongly advise against doing business with them. Avoid this company at all costs!

I gotta say, I've been getting a lot of emails from depositphotos lately. They keep sending me offers, discounts, and even free trials. With claims of being the cheapest and having 2 million happy customers, I thought I was in for a great deal.

But boy, was I wrong. I had no idea that depositphotos would take my money and suspend my account without any reason. I immediately reported this to their customer sales team, but they treated me so rudely. I even had to file a complaint with the Better Business Bureau and exchange 30 emails with depositphotos, but they still refused to give me a full refund.

I'm really hoping that the Better Business Bureau will take action and I can finally get my money back. I strongly advise everyone to stay away from this company. The people on the other end of your emails are just plain rude.

It's unbelievable, really. I fell for the age-old scam and ended up spending around ?213.00 for a subscription that I only used for one day. And now, I don't even have access to my account or my money.

So please, don't make the same mistake I did. Don't use depositphotos and end up heartbroken like me.

Hey there, I recently had an experience with DepositPhotos that left a bad taste in my mouth. I purchased a pack of 25 images for $100, but somehow ended up with 26 images downloaded onto my computer. I'm not sure if it was a mistake on my end or a technical glitch, but regardless, I only intended to purchase 25 images.

To my surprise, DepositPhotos charged me for another pack of 25 images, totaling $200. When I reached out to customer service for a refund, I was told that it was not possible. It wasn't until I found the CEO's email and sent multiple emails that I was finally able to get a refund for the extra pack of images.

This experience has made me question DepositPhotos' business practices. It's disappointing to see a company that I once thought was serious and reliable treat their customers in such a way. It's clear that they have no desire to improve their services or develop their business in a fair and ethical manner.

Overall, I'm not sure if I will use DepositPhotos again in the future. It will take some time for me to digest this experience and decide if I want to continue doing business with them. It's frustrating to be charged automatically for a whole package without any warning or consideration for the customer.

out.

So, my experience with depositphotos.com was not a good one. Although I received a discount promo code, I ended up paying a hefty amount for their services. I subscribed for 100 images per day and paid $560.15 through skrill payment method. However, after just 3 days, they blocked my account without any notice or warning. I tried to contact them through phone and live support, but no one answered my calls. The only message I received was to write to their email address.

I was disappointed that they ignored all my attempts to seek an explanation. Even when I tried to complain on their Facebook page, they banned me immediately. Before filing a complaint against them, I tried to contact them multiple times, but they refused to provide any explanation and accused me of fraudulent activities. They even refused to refund my money.

Finally, I had to seek help from BBB.org, and only after filing a complaint did they refund my money. I appreciate the help from BBB.org, but I wish depositphotos.com had been more responsive and transparent in their dealings with me.

In conclusion, I would not recommend depositphotos.com to anyone based on my experience. Their lack of communication and customer service was disappointing, and their accusations of fraudulent activities were unfounded. If you are looking for a reliable and trustworthy stock photo website, I suggest looking elsewhere.

I recently had an experience with DepositPhotos that left me feeling frustrated and disappointed. I accidentally paid $649.00 for a membership that I did not want, as I had already completed a membership one year ago. I reached out to the support team to discuss this issue and was met with a response that seemed to indicate that they had previously had issues with PayPal, but that it should be fixed now. They also offered to activate my pending subscription, but I declined as I did not want to use DepositPhotos.

I replied to their message asking for clarification on what they meant by "confirm" and if they had refunded my money via PayPal. I also mentioned that I did not want to download any images from DepositPhotos and requested a refund. Unfortunately, I did not receive a response from the support team after this message, despite sending multiple emails.

It was frustrating to not receive a response from the support team, especially since I had already paid for a membership that I did not want. I hope that DepositPhotos can improve their customer service in the future so that others do not have to go through a similar experience.

Fraudsters! Never again would I recommend your image bank site! I pay for a subscription and you steal half of the videos that are due to me without warning me! It's outrageous to do that!

If someone doesn't know, I am here to warn you.
So the problem is that when you try their free trial, they won't notify you that this needs to be renewed, they do it by themselves and charge you. They don't ask for your permission, they just need nothing to get your money, that's all.
So if you don't want to give them your hard-earned dollars, you have to cancel the subscription manually, that's the only way. Though some people say it's not easy to do. Well, at least it's better than letting them steal your money.

I was a member in the past and was not planning to use DepositPhotos in the future. My subscription ended and I went to another website. But then I noticed a charge and found out that DepositPhotos automatically renewed my subscription! I immediately contacted customer service and told them everything I was thinking and demanded my money back. They sent me a link with their policy and said that they don't do refunds! Well, in first place they had no rights to take my money without my permission! It is not legal and in my opinion they just robbed me! I have no idea how to get my money back but I will not give up that easily! Stay far away from this scam company!

Depositphotos have charged my card for 7 months $483 without my knowledge and for a service which I did not use.
It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription. There is also no obvious "cancel" button. When I signed up to depositphotos, I thought I was purchasing access for a month. There is nothing written anywhere on the website that says you are purchasing a monthly subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired.
If you look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed for a refund and asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone and those ### have rooked me out of $483, took my money and now refuse to refund it.

If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.

Hi,

On May 7, I signed up for an account, selected Monthly subscription and paid 99 USD with Skrill.
It said "You have paid 0 USD with Skrill" and I still couldn't download anything, no plan activated.

I called the tech support and they said that they were sorry and it was a Skrill issue.
Then they advised me to pay with PayPal instead. This time, it worked and on May 8 I paid 99 USD upfront with 99 scheduled recurring for next months. Then everything worked fine and I could download images 10 per day as expected.

I was surprised to get an email on May 30 from SKRILL reminding me that on June 6, I would be billed 99 USD. So now I am paying with PayPal and they would still bill me for the same service again using Skrill! I now must hope that the Skrill customer service will respond in time and cancel the recurring payment.

Stay away from these guys until they resolve this technical issue with Skrill. Or was it not a technical issue at all? Reading other complaints here, I am starting to feel a bit suspicious.

It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription EVERY MONTH. There is also no obvious "cancel" button.
When I signed up to Depositphotos, I thought I was purchasing access for ONE MONTH. There is nothing written anywhere on the website subscribing page, on receipt and they will not send you any notification that says you are purchasing a subscription that will be renew every month, only that you get access for x number of dollars to Y number of images, per day for A MONTH.
After the first month, I did not use this service as I thought it had expired. They have charged me for 7 months for a service I did not use, $483 total. If you look on the website in the account area, there is no simple way to cancel your subscription.
There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone.
If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.
I tried to contact them for refund but they refused to give my money back and I asked BBB for help.

I chose this company due to price - what a massive mistake!It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription.There
is also no obvious "CANCEL" button. When I signed up to depositphotos, I thought I was purchasing access for "A MONTH". There is nothing written anywhere on the website that says you are purchasing a renewal subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired. They have charged me for 7 months for a service I did not use at all, $483 total.They never emailed me about this and I notice that when I checked my card statement
If look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone.If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.

On 1st April I have received an email with a 15% discount promo code" from depositphotos.com"

I have signed up and subscribed for 100 images per day which they charged me $560.15 using skrill payment method.
Invoice No. '- S-1340921
Note: I have everything screen-shots, invoice, payment info and all emails

After 3 days they blocked my account for no reason, without even sending me a notice or warning. I tried to contact them but no one answered my call I contact their live support, the only message I got from them was "Please, write to [protected]@depositphotos.com"

All emails and phone calls to seek an explanation have been ignored. And any attempt to highlight complaints on their Facebook page leads to an immediate ban.

Before filing a complaint against Depositphotos, I tried to contact but unfortunately they ignored me and the only message I got form them was "Your account has been detected as a participant of fraudulent activities."
They refused provide me any explanation and refused to refund my money forcing me to contact BBB for help, and once I filed complaint they sent me a full refund. Thanks to BBB.org for helping me

I was charged a monthly subscription fee three months in a row without any notification or my agreement.

In January I signed up for Depositphotos monthly $69 subscription and after I had downloaded the photos I needed I stopped visiting the website.A few days ago I realized that they had charged me the same fee in February, March, and April! I contacted their customer service and I received an email that they cannot refund the money back to me but they can issue me a $69 credit that will not expire and I can use at a later date. Well, I don't need these credits, and it's only logical because I never requested the subscription to be renewed automatically. I never opted in and customers should be notified beforehand so they can react and stop it if they want to. I see this as a practice that's misleading and unfair to the customer and they need to correct it. I gave Depositphotos a chance to fix it before I report and review them but here we are.
Recommend anyone to stay away from Depositphotos, you will not regret!

I have subscribed for their so called "free" offer where they stated I can try their service for free. Nevertheless, they still charged my credit card after 5 DAYS not 7 days and did it automatically without any notice or emailing me

I could understand that they could have probably set some rules there in the middle of their agreement in such a small imprint stating they will automatically charge credit card after the free offer as I am not that good in English to understand that.
What I could not understand is that they could clearly see that I was NOT using their service after the free trial and I told them I was not aware of the charge or that I will be charged at all but still they refused to credit my card.

It is misleading to offer a "FREE TRIAL" But still charge credit card without any notice and offer no way to reverse a charge.

I tried the company out and when I wanted to cancel my subscription. The subscription auto renewed a day early so I sent an email asking for them to cancel my subscription. After they sent me back bad directions on how to cancel it myself. I sent them another email asking them to just do it since it would take them 2 minutes compared to me trying to figure out the terrible directions they gave me in their last email. They responded with a screen shot of Pay Pal on how to do it myself instead of just canceling it. That screen shot turned out to be old and I had to send PayPal a request to cancel my subscription and look into this companies business practices. It's odd how some businesses will just take advantage of someone for a few bucks.
Avoid this company you'll be glad you did. Good Luck.

Last month I purchased 150 credits pack, I have only used 12 of 150 credits but on Friday when I logged in into my account I found no credits available to my account.
I asked live support (Robin) for help and she said "There is nothing I can do for you, write to [protected]@depositphotos.com" only shows incompetence.
Honestly I will never ever suggest this to anyone to use Depositphotos as a Micro-Stock Photo Agency
They do not care about their customers and treat them like c***. Since then I have had no response. I have called them again. On the phone I got a very rude person who refused to help.
Needless to say, I am long past 2 business days and my issue is not resolved.
I did not receive my remaining credits. However, they sent me a new email of 20% discount to purchase a new credit pack.
Sounds, looks and smells like a scam and I will be contacting the authorities and ombudsman if I do not get access to my money very soon.