Complaint Rating:

Company information:
Denver Mattress
Aurora, Colorado
United States

I bought a mattress and box spring set from the Denver Mattress company at Parker road just over two years ago. The mattress is already sagging so bad that I have taken pictures of the sag and taken it to the store, according to their warranty the sag had to be 1.5 inches. The sag I showed the manager was in some places close to 2 inches, however, he stated since I measured from the seam and not the pillow top my claim was invalid. No where in their warranty is this stipulation stated, and the fact that such a small amount of difference would be his reason for denying the claim is absolutely ridiculous. Having had extensive back surgery just after buying the mattress, I made it clear at the time that I had to have a mattress that would last the full 15 year warranty. However, this is less than three years and the disrespect that he showed when I brought the pictures to him is totally unacceptable. Save your self the time, do not buy from Denver Mattress they are liars.