Complaint Rating:

Company information:
Certegy Check Services
Bloomington, Illinois
United States

I could not make it to my bank before it closed so I took my payroll check to Wal-Mart to have it cashed. The company Wal-Mart used for check cashing is Certegy Check Services. I was greeted and served promptly. Then after some information was taken and my check ran thru I was told that it could not be cashed. I was told that it was because some information regarding a change of name. The only thing I could think of was I had been married in the past four years. After reentering the information the teller was denied again. I was told to call 866-278-5478 to speak with customer service. Customer service told me that Wal Mart had cashed to man fraudulent payroll checks and that mine was one that was marked as do not cash. Never had I tried to cash a check there before so how could my information have a been denied for fraud? Customer service apologized but said to use another institution for my check cashing. I will never again use any other institution but my own bank. I will not be treated as if I had been the person that took the checks. Don't advertise for services that you will not offer all customer. That is discrimination.