Dell
reviews and complaints

I have bought several Dell computers, both for my business and personally. Not again. Dell Canada now has me on its listserv for endless spamming messages. The unsubscribe button has no effect, though I have used it repeatedly. Emails to the company bever get a reply.

Any company so inconsiderate of its past customers won't get my business again.

Very Poor Customer Service. Place an order for Printer Ink on July 25, 2011, and as of August 3, still have not received. Was supposed to be delivered July 29, 2011. Spent 5 hours on the phone with Dell, and still no resolution. And, no assistance. They may be able to get me the shipment by August 9, 2011. Every time I ask for a Supervisor, they pass me to another regular agent, where I have to explain everything again and no resolution. Most of the agents are pleasant, but I don't think they have a real good grasp on the English language all of the time. And, certainly won't let you talk with a Supervisor. Bottom line, I would never recommend any Dell product or service to anyone. Dell Inc. is a very poor company, that doesn't care about the consumer.

Two months ago I purchased a Dell Inspiron laptop through Walmart. I had issues connecting to the wireless in my home other than on the floor the router was located. I work in the IT field so I updated all the drivers, the BIOS, and checked the wireless settings – all were good. I thought it was my older router so I purchased a network extender for the other floor. However, when I started taking the laptop out of the house it would not connect to WiFi spots.

My first call to Dell I ended up with a Hardware Tech who thought the card was bad (and I agreed) but wanted me to reseat the WLAN card. No problem but it was late so I said I will do it the next day and call back. The net day I reseated the card and the issue remained. I called back and this time I got stuck with a Software Tech who refused to send me to hardware – said it was a software issue. I reviewed what the last tech said and after a 5 min remote session he said it was software settings and wanted me to spend $239 for a software warranty. I said I would call back.

The next day I purchased a USB WLAN card and installed – wireless worked great, no issues. I called Dell back and explained what I did. Tech said it was still software. I spoke to a supervisor. She was very condescending and instead her techs were right and it was software. I hung up.

Next day I purchased a new internal WLAN card. A week later it arrived, I installed, and the wireless works great. I turned off the network extender in the house and I can connected to WiFi spots. The first tech was right; it was a hardware issue and there was no need to spend $239 for a software warranty.

I found black spot on right side monitor screen from last week. Dell monitor model no-IN1910Nb Sr No-[protected]

I've returned an computer valued 1409$ to dell, dell issued a refund in the original method of payment which is dell financial services in my case, DFS said it'll take 30 days to process a refund! After 30 days I got nothing, I called them, they promised to send a check within another 30 days, after the 30 days I went for 2 weeks vacation and I got back and nothing in the mail, I called them after one week, they said they mailed the check however I got nothing, now they said to process the re-issue of another check will take another 30 days!
its been 3 months now to get a refund! I find that ridiculous!

When purchasing my computer I had selected that I would like three (3) months of free shaw high-speed internet. After waiting a couple of months I write to ask why I have not had any sign of the free high speed internet. I get told that I must call this other department. I cannot call, I work as a receptionist and I want everything in writing. I get told that particular department does not email. I keep writing and enquiring and amazingly, someone emails me. They tell me that they no longer deal with shaw, but only telus, so if I switch to telus they can do something, otherwise tough luck. I write back and say no I am not interested in switching, I have a bundle with shaw. Tough luck, they say. Soooooo I let them know I am not letting this go. I go to the website to see if they have changed the process... Nope you can still sign up for three (3) months of free shaw high speed internet... I point this out. I point this out again; I get a response saying that the incentive is only for new clients of shaw..? This is not clear on the website, I point this out. They tell me that since the incentive has no value, you know you didn't pay anything for this, that they are not required to reimburse me for anything... Okay now I am writing the better business bureaus.

I made the mistake to buy a very expensive Dell Aienware m17x, on july 2010 ( iwas in USA) and few months later I moved to Peru. Tha laptop had problems with the battery and in order to receive techincal service i cahnged the registered address to Peru, so Dells people came to my home and they werent able to fix the problem. It was on november 2010. After many e mails they transfered this problem to their Escalation department where a guy called victor Perlta told me that they will change this computer, and after some days he provided me an oder status number, however after a month I tried to check in dell website and it didnt exist, I sent an e mail to Victor Peralta and he told me that the factory who build my computer doesnt exist anymore and he will fix the problem but he didnt. I have sent several e mails and he didnt answer, and one day he told me that the managers are taking care of this case ( I dont understand how a big company like Dell has to transfer a simple warranty issue to their managers and they are not able to fix it). I was waiting many days and I sent another e mail and he never respond, I was trying to get comunication with him and he didnt respond, is the same situation when I sent an e mail to customer service, nobody answer and my warranty is almost over, in less than 30 days it will be expired and I think they are waiting that. They are cheaters!. I paid almost $2000 for this computer that doesnt work, in addition after 5 months I purchased it in the screen appeared 2 lines a red and a blue one. I have to put this laptop in the trash and look for a new latop from a serious company. I though that an expensive laptop wont give me problem...I was wrong...DONT BUY DELL OR ALIENWARE

I was not approved with them and they directed me to MDG Direct. I also got called from Purolator yesterday the 20th and today the 21 of April 2011 saying my tracking # and then called Dell to ask what my package was. The damb refused to talk to me and give info. Anyhow i am never dealing with them again and or MDG I perfer to stay with this rental company I am with now. I refused the package from courier as well.

Dealing with dell for the last 20 months has been a nightmare. I the last 20months I have had 2 laptops and 2 printers... they swicth one from one dept. to another, get dropped calls, no phone call is less than 10 hours. one can not eat, take medicine or go to the restroom for fear of being disconnected and having to start all over. even when you leave your phone number in case of disconnection so they can call back. that never happens, mind you they say texas but are really based in india. india personal will only be the people you deal with. to talk to someone in the usa they will e - mail them and the usa will contact you. that never happened. I have had to call them with problems 1 to 3 times a month for the last 20 months madness! I was forced to buy expsensive warranties software and hardware that when it comes to batteries, power cords ect? are not included. my bill went from approx. 900 and now is up to approx. $2, 500. they did send a tech to replace my mother broad 20 month they told me he can come many times. I don't need a room mates. im not a business I bacically use it for online banking. I tried to make a video for my granchildren the video doesn't work. I contacted bbb about dell. dell agreed to send me a 3rd laptop because sending it all back was not an option. I agreed its coming on a month and have not received it or any contact from dell. im refusing to pay the bill. I printed a copy of the complaint to send to dell financal its a blurred mess! so I guess ill need a 3rd printer... im done!. just because you can get the outside in pretty lollipop colors or now you can change covers, oh how neat is that (wink) when the product is bad and company are crooks.

i have a studio 1558 laptop with windows 7 home premium . when i start it, i get the "DELL SYMBOL" Studio and the blue line that loads partially and gets stuck. and after 1-2 min the screen becomes blank for 2-3 min. the cursor appears and blinks for and in black screen i get the meassge PXE:media text failure, check cable PXE-M0F : Exiting PXE ROM . Operating system not found. ...please help

I'm at the end of my rope. Let me give you an excellent example of why so many end-users are fed-up with Dell:
2 years ago, March 21, 2009, I bought an XPS M1330 for my son’s high school graduation. From the first, every time he opened the laptop, we would see odd marks on the screen. By May, it was clear that the marks were an imprint of the keyboard, and this had gotten so bad that it was hard for him to decipher what was on the screen. We had purchased a 2 year warrantee, so called tech support, and a very nice young man came out and replaced the screen. Within a few months, the same thing happened again, and this time the tech replaced the bezel and the screen. My son went off to college, and the next year when he came home for the summer, he showed me that the screen was badly marked again. Again, the tech came, replaced the bezel, screen, and I believe the hinge that time as well,

Finally, on 2/14 of this year, when I knew that the warrantee was about to run out, I called my son and asked how the screen was. All marked-up again, he said. So I called tech support and told them it was clearly an unfixable problem and that we needed a replacement laptop, as this one would never work correctly. After an hour-and-a-half on the phone with tech and customer support, all in India (and let me assure you, language was a problem, attitude was a problem, lack of knowledge was a bad, bad problem), I agreed to try to have it fixed once more, this time replacing screen, bezel, hinge and keyboard. I was told by at least 5 individuals, including the tech who did this last work, that even if the warrantee ran out, as long as the ticket was open, Dell would fix the problem for free. So the tech went to my son’s dorm and did the work.

I called my son yesterday, and he mentioned that the screen was getting marked-up again, after only 6 weeks.

That day, March 29, 2011, I spent 3 hours on the phone, went to 12 different departments, spoke with 17 different customer “support” reps, was told again and again that though they “didn’t replace this model” (I was given many different reasons for this, none of which made any sense. I’m sure Dell had already spent more on tech support with this issue than a replacement would have cost), since the ticket was still open, they would replace everything again. This, of course, was not an adequate response, as it had already been well proven that this would not fix the problem.

Today, I was the unlucky recipient of a call from Sunny Sharma, a member of the Executive Customer Support Team, a unpleasant and arrogant man, who told me that, not only wouldn’t they replace the computer, they wouldn’t even repair it again since it was now 8 days out of warrantee, despite the ticket still being open. Did the many Dell reps who’d told me an open ticket would assure the problem would be fixed, lie? Mr. Sharma, not at all a sunny man, would have me believe so, and told me that the problems with the screen were nothing but normal wear-and-tear, not a design problem or anything that deserved Dell’s attention. By the way, I was told by 2 techs that this has been a common problem across the model. Obviously, this model should have been recalled, but I guess if Dell won’t pay Americans (10 percent unemployment in the US, and they sent thousands of jobs overseas) to work for them, they’ll be too cheap to properly support their products. He told me that Dell would do nothing to fix the problem. Nothing at all. My son now has an expensive laptop that will be good for nothing but a door stop within 6 months, and Dell has refused to support this product.

I would like to inform everyone about my experience with the Dell company... I had purchased my first laptop at Wal-Mart 23 days prior to me posting this. I installed the McAfee that had come with the computer, a 30 free trial. I had experienced within the first week of having my laptop it had crashed almost every day, it would stop responding, and it was very frustrating. I don not know about computers so I had called the Dell Warranty Dept. and spoke with a man and although I could not understand him at times, he was very helpful indeed and had my laptop running like it should. THE VERY NEXT DAY...I got the Security Tool Virus...(For those of you that do not know..Security Tool Virus is a Virus that tricks you into thinking that your computer is infected by viruses and it tricks you into thinking that it is a legitimate Anti-Virus program. It will run a scan on your computer and then will not let you access any of your programs and it is a very hard process to get rid of it! It will try and charge you to get rid of it and it will steal your credit card information.) I called Dell before I did anything else and the woman that I had spoke with instead of helping me, told me that I had to buy a Software Contract before she could even help me! Ridiculous! I asked to speak with a manager, and she repeatedly told me that there is not one at this time. And further proceeded to try and sell me the contract...So I hung up. I turned off my computer and decided I would wait and call back later to reach a manager. AND THEN...The ### called me back! Once again, she tried to sell me the dang contract and I told her that Some kind of warranty should have came with the computer and I will not be purchasing a Dell again. EVER. And she told me that if that is what I want to do, then do it. So I did it. Overall, my laptop should have functioned right in the beginning, I should not have had to call them ever, I know that the virus was not their fault, but they should have been a LOT more helpful if they truly valued their customers. Thank you. I want to hear others opinions as well, so feel free to comment.

Two men have been convicted in Los Angeles of receiving fraudulently leased Dell computers and reselling them to unsuspecting customers.
A federal jury convicted the two men Friday after a three-day trial before United States District Judge Harry L. Hupp. Sentencing is set for January.
The two men, Ronald Reinsdorf and Chang Suh, both 26, ran an ad in the Los Angeles Times last summer, offering Dell notebooks in unopened cartons for $2, 700, although the notebooks go for about $4, 300.
Computer crimes of various types are booming, and few people are protecting themselves sufficiently against assaults ranging from stolen laptops to high-tech Internet heists worth millions, a watchdog group said earlier this year.
Getting a jump on the Los Angeles case was as easy as opening the newspaper, said Assistant United States Attorney Brent A. Whittlesey. Federal agents saw the ad and set up a sting last June, he said.
Reinsdorf and Suh eventually attempted to sell nine of the computers to an FBI agent who posed as a purchaser, Whittlesey said. He expects the men to receive sentences of two to two-and-a-half years in federal prison.
The two men obtained 46 laptops from Dell, Whittlesey said.
The operation worked like this: Unknown persons leased the computers from Dell, using the name and Social Security Number of someone with good credit. They sent the order to Dell by fax, using a public fax machine, Whittlesey said. They then transferred the computers to Reinsdorf and Suh.
Besides the nine recovered in the sting, agents found 19 more computers at a Public Storage space rented by the two men. The rest of the 46 machines have not been recovered.
Whittlesey would not say if this type of leasing scam is a growing problem, but other investigations are ongoing.
"Other agents are following people doing mail drops today, " he said.

Stay Away. Dells finance company DFS is a rip off. They have turned me into collections for an amount that I am not sure what it is for. I opened a loan with them in 2005, the total for my loan including interest was $1300. I have bank statements proving I paid $1800, and the amount turned into collections is $1100. They will not show me documentation of what I was billed for, said I will have to pay them to pull the records. I opened a case through the BBB and was told I have to call the collection agency and make payment arrangements? Serious ? With all the negative reviews, and complaints with the BBB I can not believe they are still in business. The business practices they use are unlawful and pretty pathetic. Tell everyone you know to STAY FAR FAR AWAY, so they do not become the next victim. They have over 2200 complaints with the BBB in 36 months !

I have an account with Dell Financial Services. Every day of every month I receive a phone call. It's either an automated call or someone who identifies themselves by an American name from India. I tell them that I make a payment every month so why are they calling? They want me verify my SS# so they can talk to me about my account. I tell them that I won't give them that information because they already have it and my monthly payment so why are they calling? This continues until I hang up. I have to make my payments via automated pay by phone because when I had surgery several months back and was late, just late, they removed my ability to pay online. I had always paid online previously to having surgery (sorry Dell) but not only could I not pay online, there was no record of my account number to reference since the had removed any reference of that in my payment history online. Sure wish I could win the lottery to pay off this bill and never do business with Dell again. This is a sad situation for an American company to let idiots from India run his company like this. No more Dell for me.

Dell makes it very hard for you to unsubscribe; they have you running from one page to another, instead of just letting you unsubscribe and call it a day! I have clicked on the "unsubscribe" numerous times, without any success. It brings me right back to their website without acknowledging my request. It seems that I get even more dell e-mails per day now more than ever! It's obscene! I am going to write to the Attorney General of their State to complain. I am sick and tired of hearing about Dell, reading about Dell and getting ANYTHING from Dell. They have irritated me to the point where I would NEVER, EVER buy a Dell product. I will never recommend a Dell product to anybody.

Hello sir, my laptop"s adaptor is not working. below is detail of my laptop: laptop model
-
inspiron 1564

Date of purchase _21-04-2010
Service tag - 43gd585
Exp. service tag code - [protected]
Charger-cn-0k9tgr-73245-oin-02uh-400

i went to dell web site and bought a stuido 17 fully loaded computer for 963.00 on sept 18 2010 got email said will be delivered oct 7 2010 then i check my email next day email said oct 14 2010 so i went in chat with one of empolyee he said he do not know why so i called and they told me that a part number for screen was going to be different i said as lond as it is an 17 inch screen i do not care send my computer they said ok and i said for all my trouble i want an tv tuner they said we will check with sup and said ok so then they kept calling me said they could not get the part so will you cancel your order i said no no no you put the computer on your web for 899.00 so that is what i want they kept on calling about 5, 6 0r 7 times tring to get me to cancle order i said no my husband said no because all you want us to do is cancel order then you will jump the price up so no we will not cancel order so they called again last cancel you order we said no they called last night about 6:30 and said we are going to cancel your order now i want my computer the stuido 17 fully loaded with my tv tuner from them there order for my computer said it is in production they even took off 10.00 and now my computer is 953.00