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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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3:35 am EST
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Dell new computer has problem on 1st day

I just bought new DELL XP5 computer in Thailand for about USD900, first day I use it in my office 1. the keybroad tap for space doesn't work either on left or right hand side, you have to tap right in middle. 2, The quotation sign doesn't show when you tap on it. 3.The plug does not fit in the socket, it goes in only ¾ way, so it is dangerous with part of it sticking out 4. The SSD flash memory shows only50+ GB while the rest of another 60+ GB is partition elsewhere which can not be access and after calling their Thai technical support their guy can fix it either and ask me to call back next Tuesday. I askded the dealer who sold me this lousy computer to replace with a new one and they said DELL has no policly of replacing their product even if there is such problem on first day of use. DELL, you should be ashame of such business technic which shows you cheat on your customer and run away when your product has problem. Not only you don't take responsibility for you productm your own tech guy can't even fix your own computer. I like to get comments from others as what I can do to return this piece of junk and get my money back. Thanks

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Valerie
Valerie
, US
Jun 03, 2016 8:09 am EDT

I purchased and received a new Dell Inspiron 1520 computer on May 5, 2008. I reported that I had a defective keyboard on May 18, 2008. At first, I experienced a problem pressing the R key on the keyboard. The key would lock and not allow me to press it while typing. Then ten minutes later, it would work and I would experience the exact same thing with the 4 key on the keyboard. The latest characteristic I have experienced is the inability of the computer to register or recognize the 1 key. Although it would allow me to press the key, it would not register on the screen.

During that phone conversation, I was informed that the keyboard is a customer replaceable part and hence a replacement keyboard with installation directions would be sent to me and that I would have to open the case of the computer and replace the keyboard. The fact that the computer was brand new and just received from the company was not an issue nor was the fact that a novice like myself is not capable of such a task.

The issue with my concern is that I am experiencing an intermittent problem with this NEW computer. The computer will work fine much of the time, and all of a sudden a problem arises. When new products experience intermittent problems, it is a clear sign that the product is defective.

Once again, I am insulted that DELL CORPORATION would send me a replacement keyboard labeled REFURBISHED and consider this a solution to this problem.

There is clearly a problem with this new computer and I am requesting what I purchased - a new computer to replace this obviously defective computer.

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12:34 am EST
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Dell false advertising

I ordered the system with a spare AC Adapter and Battery which was displayed as a 9 cell battery. I got the system, and the AC adapter, but no spare battery. A week after I bought, the system, the printer went on sale for $200 less and Dell wanted me to send the printer back and reorder the same printer to get the $200 price break! Does anyone think this sounds a bit ridiculous? I was also advised that the 9 cell battery that was offered didn't even exist! When I complained about not getting the battery, I was treated like a criminal and a liar. I filed a complaint with the BBB, and the person responding from Dell tried to justify the $200 price difference issue, and requested pictures proving my position. I found it interesting that in the past 3 days, this laptop was removed from their website! Fortunately for me, I took pictures of the offering and proved my claim of false advertising! Having bought many computers from Dell, I was willing to pay more for the great service I have received in the past. I will never buy from Dell again. This will cost Dell tens of thousands of dollars in lost revenue. Additional, I could only speak to someone in India who did speak good English, but had extremely poor comprehension. Their people in India have no clue of the legal system in American and our system of accountability. Buying from Dell is no longer worth the frustration. I am a 50 year old small business owner who previously spent 10 years with a Fortune 50 company. I am well respected by my current and former colleagues and will ensure they are well aware of Dell's false advertising and horrible customer service! I have this thing that Dell currently lacks...CREDIBILITY!

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3:10 pm EST
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Dell refuse to honor warranty

Purchased a Dell Laptop Computer from Badcock Furniture with a Warranty that expires on May 17, 2013.

Today when I tried to bring up the Dell Website (www.Dell.com) I could not get connected, so called Dell Techical Support.
They wanted me to pay an additional $239.00 to log onto my computer to find the problem, but I refused due to the Warranty.
Dell told me they would not honor the Warranty because I had a Software Issue. I call it a Scam!

Since they are probably doing the same thing to other customers, I contacted various Government Agencies. I would think twice about buying a Dell Computer!

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TechGuy4
Tims, CA
Apr 06, 2013 3:29 am EDT

I feel the need to point out that most, if not all, computer companies DO NOT include software issues as part of warranty. All manufacture warranties on computers only include hardware issues. This is industry standard, not just Dell. All computer companies work this way.

Now you know for next time.

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9:54 am EST
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Dell dell scrooged me

An Open Letter to the CEO of Dell

Hi Michael,

We bought a computer as a Christmas Gift for our son from your online store this past November. You notified us today, you will not be able to deliver our sons Christmas Gift until next year. We could understand if Santas Sleigh broke down, but it would have been nice to know sooner, as it is now too late to order another computer from somewhere else in time for Christmas.

Originally, our sons Christmas Gift was to be delivered by 12/7, then 12/15. Then, you had to cancel the order because of some snafu. One of your Elves was nice enough to call us and talk us into placing another order. He promised to get it to us by 12/19 with overnight shipping. Overnight shipping, pretty impressive, we will definitely have it in time for Christmas.

You have to imagine our surprise and the Warm Glow our faces when you just now told us we will not have our sons Christmas Gift until some time next year. And, we really appreciate the link to the "Gift Card" you sent us. It fills that empty space under the tree. When other children are playing with their Christmas Gifts this year, our son will be playing with his Gift Card. Such a magical sight.

What's going on up there at Dell, is no one minding Santa's Workshop? I am pretty sure it is not Apple or Google undermining your business.

It is not the end of the World, we will adapt. Thanks for teaching our son a harsh lesson during this most Joyous time of year.

Wishing You and Yours a Very Merry Christmas!

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2:40 am EST
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Dell logistics is too slow

I booked in power-jack.net, Dell Inspiron 1750 Power Jack Model products, sellers quickly delivery, but express a very long time but I am waiting for a long time, cause some of my workthe hope that the next time you can select a faster logistics.

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6:00 am EST
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Dell 17xps

I purchased the Dell 17XPS, and started having issues from the first time I used it. I have called Dell over 10 times, been on the phone with them for over 40 hours, sent my notebook off for repair once tech has been to my home 3x and the unit is still not working. Spoke to Dell's executive team some many times can not count and the unit is still not working. The last executive rep told me that I could not have another tech come to my home and I would have to send my unti to the Service Depot again, even though I paid for the extended warranty, they would not be honoring it. I have attached a letter from Dell confirming what I was told. I told Dell that I wanted to be compensated for all the time and energy that I have put into this defective product, which they have refused. All I want is another computer or my money back for it, the unit looks brand new, even the tech was impressioned with the condition, but not Dell. I will never buy another product from Dell. One more thing, I paid for the extended warranty for the repair to take place in my home and now they are wanting to renege on the contract they set forth, which I feel that I am entitled to some type of compensation for them not honoring their agreement

Dear Ms. Wells

This email is with reference to the conversation we had earlier regarding your Dell computer. I have contacted the onsite service department and requested to call you with in the next 24-48 hours’ time, to schedule an appointment for the part replacements.

As discussed, let me reiterate that if the issue on the touchpad persist after the part replacements, the next step will be to send the computer to the depot station for it its extensive diagnostics and repair. However, we will be unable to extend another onsite service (in case of failed resolution after the current onsite service) on your laptop or provide a system exchange or a refund.

If you are agreeing on the above mentioned details, please do call me on the below mentioned phone number or reply back to this email with the address for the Depot service.

Please accept my sincere apologies for any disappointment you may have experienced . That being said, we would be unable to provide you with compensation as we at Dell firmly believe in providing a resolution rather than compensation. We truly regret any inconvenience or frustration this matter may have caused.

Thanks and Regards,

Prateek Nayak

Global Executive SWAT Escalations

Dell | CSMB Customer Services

My work schedule is 9:00 am - 6:00 pm CST Monday to Friday.

Phone +[protected], Extn: 72-50021

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7:20 am EDT
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Dell pc won't work

Bought a Dell XPS 8300 a few months ago. It had many problems within first 2 weeks (disk drive failed, graphics card failed), Dell could not fix it and replaced it with a Dell XPS 8500. That PC has had a display problem from day one. Dell has now replaced the AMD graphics card, the motherboard and the power supply but it still can't fix the problems. I have lost 50+ hours of my time. I just want to return the PC at this time but Dell refuses, saying "returning the PC is not and option" even though they can't fix it, it is under warranty, and I can't use it. (And AMD says the Dell 460w power supply is inadequate for their AMD 7770 graphics card and what is causing the problem I am getting - it needs to be at least 550w). Dell tech support and "customer service" has been abysmal, and only one of my 32 emails to Dell customer service has been responded to. It is impossible to report the problem to Dell in the USA or to get any help from Dell. This is BY FAR the worst customer sefrvice experience of my life - and I have been a Dell customer for 23 years! (I am a software developer).

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7:10 pm EDT
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Dell hard drive failure

I purchased a Dell 14R 2 months ago and my hard drive failed due a mechanical problem. Under the warranty, I can send the computer in and have the hard drive replaced. This 2 week process was unacceptable to me, so I agreed to pay $60 to have a technician come to my home to replace it. Of course, I had to wait all day for his arrival, since no time was booked. I also spent 3 hours on the phone with Dell to get my system set up. I had not backed up my files because I have had any of previous laptops crash. So, I am on the hook for $1100 for data recovery, without any assurance that my data can be recovered. I have escalated my complaint at Dell and I keep getting told to read the warranty and back up my data. Apparently, the whole thing was my fault. I am goingn to push this further until I get some compensation for my costs and lost productivity.

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5:51 am EDT
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Dell defective unit, no refund nor replacement

Buying motherboard for dell inspiron dell-f7372:

Order date 02.05.2012,
28.05. Order for dell engineer to build in motherboard,
30.05. Dell engineer: after unpacking the board he immediately stated that this board is substantially damaged. This damage is not a transport damage. Obviously this board has been violently extracted from another computer.
30.05. Mail to [protected]@gmail.com stating the case, including documentation
04.07. Another mail to above address with complaint of no reply,
05.07. Reply asking for more details and immediate reaction with documentation (Fotos),
17.07. Another complaint of no reply,
18.07. Reply “we had contacted the carrier and ask them pay the cost of motherboard.
And we will send you a new board soon.”

No refund nor delivery of board as promised till today (21.08.). They seem to be crooks and obviously use annoying delaying tactics. Apparently they are located in china and not in canada.

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Dell horrible repair service

I bought a dell laptop few years ago, hard drive of this laptop breaks often. However I fix the hard drive most of the time. But few weeks ago hard drive failed and I was not able to fix it so I finally called Dell customer service to fix it. It took more than 20 minutes to reach the correct person who can help me with the issue. Since my laptop guarantee was finished ( According to that Dell Call agent) I paid $195 to fix the computer. I got a box two days after and I sent the computer. When I talked to Dell they said it will take 10 days or less than that. I didn't receive a call even after 5 days I sent the computer. Finally I called the fedex and dell and I found out dell just received the laptop. Dell employees were so lazy that I have to call them and wait for a long time to find out updates about my computer. On one time they called me and said that motherboard was broken and they need $199 more to fix it. Since I knew that there was no way mother board was broken I talked to the person harshly (Otherwise they will go over you and milk more money as possible) and told him to fix the computer quickly. They send the computer 15 days after I sent it. First of all they didn't send me the power cord and adapter although I sent mine when I sent the laptop to them (The irony is dell catch phrase was power to do more (I just memorized from calling them many times) but I didn't have the power code). I called them again and make them sent me power code and adapter. Since I was in a hurry I didn't look at the computer in the package. When I took the computer out after coming from the work I noticed that my blue color outer cover of the laptop was damaged. I was furious because my laptop cover was flawless when I sent it. I called them right away and found out that the department that my computer was closed for that day and that call agent gave me another number to call.

The next day morning I called them to find out that number was a non working Home Depot number. Finally I searched the number from internet and called them. Those 'technicians' said that I have to send the computer again to fix it. I am never going to send the computer again because they may damage some other parts and send it to me again. In this whole scenario both call agents and dell 'technicians' were stubborn enough not to apologize or accept their mistake for what they have done to my laptop. I will never buy a dell laptop again and never going to call the horrible dell customer service ever again.

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Updown
, US
Dec 21, 2009 3:59 pm EST

I have had worst experience with DELL product. I would recommend one and all not to purchase anything from DELL. They route the call to India and people there really do not know what they are speaking. They give all kinds of false assurances.

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8:00 am EDT
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Dell hard drive/ motor burnout

I am very disappointed in dell's customer service. After having my laptop for only a year and a half, it stopped working. I brought it in for repairs and they said that it was a hard drive problem and that the motor burned out. I called dell immediately and they said my warranty expired 3 months ago and there was nothing they could do. He said, "if you had bought the extended warranty you would have been covered." I don't feel that after having this $600.00 laptop for only a year and a half should have had problems that seriously, and I thought dell would make good for it since it was not even 2 years old. Very poor business. I would never buy a dell again with this kind of service.

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8:31 am EDT
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Dell shipping method of hard drive

I ordered a hard drive as an upgrade to my laptop. It was shipped promptly, but was sent in a flimsy padded envelope!
According to Dell's Service manual hard drives are to be shipped in foam padded boxes. There is a good reason for this, as hard drives are sensitive to pressure. On the hard drive shipped is clearly stated to not press on top of drive.
I have contacted Dell to get an explanation for the shipping method, but so far I have not heard from them.

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9:39 am EDT
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Dell junk

Dell computers are #
Bought a dell desktop studio xps and thought I was getting a computer instead all I got was 'junk'
They have told me since I purchased it as long as I kept my account current they would replace and take care of it thats lye #1 there is no customer service!
They call me on a average of 10 - 12 times aday and want a payment I tell them when they send someone out to fix it or replace it like promised im more than happy to make a payment. They tell me when my account is current that will happen. Welll lie # 2 as they have talked me into making payments on several occassion and then I get told lie # 3 it cant happen that I can buy additional support to help me.

"""""""""never buy from them and never believe anything they say""""""""""""""""""""

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sogen56
Butler, US
Feb 10, 2013 9:15 pm EST

I have had the same problem with my XPS8300. They have replaced Monitor, cable, video card, hard drive, Blu Ray DVD player. Still can't get DVD Blu Ray part to work, and can't keep the printers printing wirelessly, and now can't get them to print at all. I have all the services available. this has been going on for the last 3-4 months. I keep getting bumped up to next level. Techs try really hard and long to fix, but no Joy. What I want to know is how to get in touch with someone who can do something about the service. I believe that the corporation makes it impossible to contact someone important. We are stuck with the little guy.

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Dell defected product

I purchased a $2500.00 Dell Latitude Notebook 2.5 years ago. Day 1, they shipped me the wrong product, within a couple of weeks they sent me another notebook that ran hot and kept eating hard drives, that little adventure cost me a lot because I used the notebook for business purposes. So for the sake of time and getting back up and running I had to go purchase them.

That went on for over a year of constantly calling and them and complaining about all the issues. Every time I was transferred several times and required me to spend entire days on the phone losing valuable time in my business.

Finally they promised to send me a brand new replacement in Jan after stalling me for over a month and pushing me a day out of my warranty. What I received is a Refurb, not the new one I was promised!

This has been the worst computer I have ever seen or experienced. The computer runs very hot and has given me the blue screen of death on 10 - 12 occasions. It also after being on for 3 - 10 minutes the screen goes either completely white or black and then crashes. When rebooting it says it shut down due to being to hot, it also when typing will completely crashes, like running on a battery and then instantly removing it.

I contacted Dell again about this, this adventure has cost me about another 40 -45 hours total. Long story short I just received the notebook back from there repair center in Texas, their answer to a crashing computer is to replace the keyboard and power cord. Upon receiving the notebook back I turned it on and it took just short of 3 minutes to crash. I after 10 minutes got it rebooted and timed it, this time it took 88 secs to crash.

Dell has told me that they refuse to do anything else due to my warranty is expired. I feel this is complete incompetence on their end. I pointed out it would be one thing it I called 2.5 years after buying it than it was to have an issue from day 1 and it has never been resolved, neither have I ever had a proper working computer. To date I have been through;

3 computers
4 monitors
5 mother boards
7 hard drives
4 CD drives
6 keyboards
Approx 400 hours of dealing with all of this!

Very, very disappointed with the response from Dell. They refuse to fix the problem the whole time they are telling me I am so important to them, complete BS!

I have just put the computer back in the box they shipped it to me in and sat it in the corner, the notebook is completely unusable.

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7:53 am EDT

Dell overheating

Sir/madam,

I am an iit hyderabad student. I purchased a dell inspiron 14r n4010 laptop on 27th december 2011. my service tag is 15gz7r1. the case id is [protected]. my laptop falls under dell's complete cover warranty which, as of today (july 6th 2012), ends on 27 december 2012.

Since the sudden occurence of a hard drive crash, in april 2012, my laptop has had many problems which you should be seeing in my case files registered under my service tag. I have received delayed response from dell on almost all these issues, and the on-site technicians have failed to assemble the laptop properly on each occasion.

Lately, since the last week of may 2012, I have been facing overheating issues with the laptop. the palmrest becomes uncomfortably hot. few times, when I have use the laptop on my lap, I have suffered mild burns with red skin, and so have a few friends using my laptop.

I have a temperature monitoring software which registered a temperature of around 60 degrees celsius on both my cores. (usage on a belkin cooling pad on a wooden table top). submitting this proof I requested for an onsite technician who changed the motherboard, gpu, and the fan and heatsink. I was asked to keep the system under observation for a day or so. the system again started getting heated up and dell technical support asked me to carry the laptop to dell service centre in hyderabad, which is 50 kms from my hostel. however, I did so. after a week without any update on my laptop status, I had to visit the service centre (since no one picked up the phone). I was asked to come back after a day and was told that the same motherboard, gpu, fan and heatsink were changed. they asssured me the problem was resolved. all this time, I had suggested a processor replacement, since that is the source of heat. however, my suggestion fell to deaf ears.

I am a student who has spent numerous hours on calls to dell tech support rather than focussing on my academics. all the praise I have heard about dell has been proven wrong on my personal case.

This time, I have patiently waited for two weeks before posting this complaint on a public forum. my laptop has shut down twice without warning, with a pop up message. I have screenshots of the temperature monitoring software showing 68 degrees celsius on my laptop, and have a video showing the laptop on a tabletop recording temperatures above 60 for physical proof (if needed). I urge you to look into this matter and replace the laptop if necessary. it has not even been one year and my laptop has been facing several problems, the overheating issue being an 'unresolved' one.

Yours sincerely,
Sashwat mishra
Student
Iit hyderabad
Email:- [protected]@gmail.com

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rakus memantat
, MY
Jul 08, 2014 12:22 am EDT

i just have second hand of these laptop core i5 2.67ghz ati 5650, i just make a hole to insert secondry fan blower air flow, i make it because it because just playing hd video the gpu temp. rising to 76'c ... after installing the secondry fan now playing hd video new temp at 55'c

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tian
, ID
Jul 28, 2012 4:11 am EDT

Hello fine sir, my name is tian, and I'm an indonesian, and yes sir... I have the same problem with you...
My core 0 and 1 temperature variate from 50 up to 67 celsius degrees after approximately 90 minutes turned on...
Man its so annoying... There's a picture to prove it all...

Regards
Tian

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n4010
, IN
Jul 13, 2012 7:57 am EDT

Hi sir my name is satya.Iam also getting same problem as above mentioned

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Dell wrong processor and dell won't fix it

Yeah, I got screwed and defrauded by Dell like a lot of others posting on this site. I had a recent experience with Dell Customer Service which left me very upset and disappointed with Dell. I have been a loyal customer for over a dozen years and have purchased about five computers during that time (four desktops and one laptop, three online direct from Dell the others from stores). These computer systems have all been very high end systems ranging in price from $3, 000 for the laptop to $3, 800- $5000 for the desktops. My most recent purchase was a $3, 800 desktop computer last year. I have also purchased software and hardware support services. Additionally, I have often referred my friends and family to Dell and know that several computers were purchased as a result of my recommendations.

Recently, I had to send my laptop (purchased in December of 2009) in for repair as it kept crashing. I chose to send it to Comcast as I recently subscribed to a service which covered all the hardware in my house (all computers, TV’s etc.) for $9.95 per month (much more reasonable than Dell’s service contracts). Comcast farms out their repairs to Warranty Logistics Inc. Their service was wonderful. I received the shipping materials (prepaid) the next morning after my call and received a call the next morning informing me that they had my computer and had started working on it. The repair consisted of replacing the hard drive which had failed. I was very surprised that the drive failed as this computer has had very very light use since it was purchased. I received my computer back the next morning, two days from my initial call. By way of comparison, Dell Service took over two weeks for my last repair. During the time that Warranty Logistics had my computer I received a phone call from the repair tech’s informing me that the Intel Core i7-820QM which I had originally purchased and was supposed to be installed in my laptop was in fact an i7-720. This processor is significantly cheaper and slower than the i820. They told me how to confirm this on the laptop as well. This was also noted on the repair receipt. Needless to say this was very upsetting to me.

I called Dell Support to discuss this problem with them and was shuffled around and around to the point where I was getting re-routed to the same departments over and over again. I can’t tell you how many hours I spent on hold over several days. Finally, I was told that a manager would call me within 24 hours. Three days passed with no call, so I started making my calls all over again. It was a repeat of my initial call experience. I was again told a manager would call me, this time in 24 to 48 hours. When I was actually able to talk to someone about the issue of the wrong hardware being installed in my laptop (which I paid a lot of money to upgrade), I was told the system was too old and that Dell wouldn’t do anything about it. I was also told that it was my fault that I was unaware that the wrong processor was installed. Then I was told that I must have the i820 processor because that is what the paperwork showed so I must be mistaken. I was also told that there was no such thing as an i720 processor and had to supply the rep with the website proving that there was in fact such a processor. I told him that he could log onto my laptop and confirm the hardware but he declined. Then I was told that Comcast must have replaced the chip. Really? Why would they steal a two year old chip and replace it with another one? Also if they did steal it why would they bring it to my attention? It just makes no sense whatsoever. Obviously, the wrong chip was installed in the factory when it was assembled. It is more likely that someone at Dell stole the chip and put in a lesser one or that Dell has a pattern of switching hardware that they think will go unnoticed. Or the most likely scenario, a mistake was made. I should note that during the warranty period immediately following the receipt of my laptop, I had many calls to Dell about several issues which caused performance problems with the laptop. The tech’s logged onto my computer many times during that period and never once told me that the systems hardware configuration wasn’t right.

My whole interaction with Customer Service seemed to revolve around blaming me or Comcast, blowing me off or otherwise ignoring my problems and concerns. Frankly, no one seemed to care at all. I had to make threats to bring litigation, file a complaint with the State of Washington Attorney General and to go to the local weekly Television Show called ask Jesse (he televises unresolved consumer issues), all of which I have now done by the way, to even get a name to write to as I was told over and over again that there was no one else for me to speak with. Today I filed complaints with the BBB, the State of Washington Attorney General and contacted the Ask Jesse show in Seattle (weekly show dealing with unresolved consumer complaints, maybe some negative publicity will help). I am planning on filing a small claims lawsuit as well. Interestingly, the BBB gives Dell an A+ rating in spite of the fact that there have been almost 10, 000 complaints about Dell in the past three years. Makes you wonder. Additionally, I am starting to post my experience on Blogs, Facebook etc. hoping that I can save others from Dell. I might even start another web site, not sure about that yet. I hope someone eventually starts a class action lawsuit to get their attention.

Dell’s Customer Service was very unsatisfactory and they seemed more interested in sticking with Dell’s policies than the satisfaction of a good customer. At no point was any attempt made to make things better, accept any responsibility or to offer to fix the problem or to otherwise compensate me for the money I paid for a product never received. It seems to me that Dell should be more concerned about the satisfaction of their customers than the small cost to make things right. To maintain that I should have somehow known that my hardware wasn’t what I ordered flies in the face of my trust in the integrity and quality of Dell. I can’t imagine that Dell would sell many computers if their sales pitch included a caveat that; oh by the way make sure to check that you got what you paid for cause we may have switched it for crap. Believe me when I say this is not about the money, but the principal of getting what I paid for and being treated fairly. This whole situation has only made me more determined to see some resolution of this problem. I was planning on some additional computer purchases but I will never buy a Dell product again

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NBNB
New Castle, US
Jul 05, 2012 10:21 pm EDT

My daughter uses their service and the only way to deal with it is to wait till they shut the service off, THEN add the new card. It is the only *hassle free" method to get service without the possiblity of loosing some time or money. She has *lost* money by trying to add air time before her phone was shut off, she has had her service plan date changed and therefore loosing what she had paid for...due to applying it early (soo by adding pin early means u are tossing out your remaining plan?) This is not for me or my other children! They need something reliable for the money.

My son tried out this service...and went weeks without phone service. His phone was defective and by the time we managed to get them to agree it is so...the 30 day warrenty was up and the only solution is to buy a new phone and new airtime card. Um, ok but NOT from them! My future son in law took the phone, and two weeks later he had a new phone from them, and he paid nothing for it. Straight talk service no more.

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2:45 pm EDT
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Dell continuous problems

I purchased a DEL PC in January 2011.
I continue to have problems. All hardware parts have been replaced within the first 2 months.
All parts have been replaced.
I have had to reload my software twice. Today while online with a tech the computer completely shuts down with a rep from DELL online. We now have to do a complete manual re load in which I have to schedule this with them on the phone which will take hours. The reload must be on their schedule, not mine. SOME ONE PLEASE TAKE OVER THIS COMPANY. THE SERVICE AND THE TECH PEOPLE CAN NOT SPEAK ENGLISH. I would like my money back now, so I can move on. This service have been a nightmare for 1 1/2 years. A continuous nightmare. Why can I not talk to a representative from the US?

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Dell warranty service failure

I have a gripe with regards unprofessional warranty back up by Dell Computers for a laptop I purchased from Vodacom though a retail outlet in Century City, called Cellucity.

FAULT:
Dell XPS L501X laptop - Service Tag 8THJ6P1 - HDD faulty, power supply faulty, driver installation failure.

HISTORY:
1. Faulty unit reported to Vodacom Customer Care on Wed 30th May – Vodacom Technician was dispatched to resolve problem
2. Technician arrived Fri 1st Jun – could not help as it is hardware issue - was referred to Cellucity in Canal Walk, Century City, Cape Town
3. Reported to Cellucity on Fri 1st Jun – manager Olinca immediately referred me to Dell Call Centre as it is a warranty issue
4. Cellucity Technical representative Mzwa telephoned Dell Call Centre to problem shoot – confirmed a HDD fault
5. Dell Technician dispatched on Mon 4th Jun – installed refurbished HDD, but no drivers, no quality check – machine was still faulty
6. Cellucity Technical representative Mzwa telephoned Dell Call Centre to report problem – Dell Technical Call Centre instructed Cellucity Technician Mzwa to install drivers from installation pack – did not succeed
7. Cellucity Technician Mzwa telephoned Dell Call Centre to problem shoot – confirmed problem with drivers
8. Dell Technician dispatched Tue 5th Jun to install drivers – did not resolve issue
9. Dell Technician dispatched Wed 5th Jun to download drivers from internet– Cellucity could not provide network – Dell Technician replaced faulty power cable; driver issue not resolved
10. Cellucity Technician Mzwa telephoned Dell Call Centre to report problem on Wed 5th Jun – Dell Technical Call Centre arranged for drivers to be sent via courier
11. 2012 Driver CD couriered to Cellucity on Thur 6th Jun – Cellucity Technician Mzwa’s attempt to install drivers from 2010 Driver installation CD did not resolve issue
12. Client phoned Dell Customer Care to report dissatisfaction - matter referred to International Call Centre by supervisor Mohn
13. Fri 7th Jun Cellucity Technician tried to download drivers off Dell website – did not resolve issue
14. Fri 7th Jun Krishna from International Customer Care Department phoned Client to confirm that it is was decided by Dell to not issue a replacement unit but to continue with driver installation – Client confirmed dissatisfaction with decision in that the issue of a replacement was never discussed and that the numerous and repeated attempts by Dell Technicians to install drivers had all proved unsuccessful yet they continue to pursue the same procedure
15. The Client has now incurred expenses of lost income, cellular calls to Dell Call Centre & Cellucity shop, own data usage to download drivers, travel to shop, parking fees
16. Due to the delay and incompetent service by Dell Technicians the Client will now report the matter to Ombudsman and Consumer Council for contravention of Consumer Act by Dell and Vodacom as the parties to this transaction have all failed to deliver according to the mandate of the Consumer Act.
17. Compensation should be paid by Dell to the Client based on the above case history.

I am seeking avenues of recourse against Dell Computers for their bullying tactics and unprofessional conduct.

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5:09 pm EDT
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Dell faulty dell products and no support!

Bought an Inspiron Dell laptop, which had a faulty hard drive. Just after a year, one month after the warranty had expired, the laptop wasn't usable anymore, and I nearly lost all my study data and work! Great - I called Dell and the representative I talked to was so incredibly RUDE! He wasn't of help at all, blamed me, and made me feel really uncomfortable!
Now, two days ago, our Dell computer also broke down, after just two years of use! We got told that the wiring was faulty...

Everyone, STAY AWAY from DELL PRODUCTS! They are a wast of money and time!

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Update by KathHoops
May 11, 2012 4:09 am EDT

Excuse me- I know what a warranty means - I wouldn't have had to go through the trouble and pay the whole cost to get the laptop fixed! And yes, I should have done a back up, but it is not my fault that the laptop had a faulty hard drive! Dell vaunts it's products, however doesn't deliver. A laptop shouldn't have a faulty hard drive for a start and should last longer than a year! On top of that, customer service was horrible and unfriendly!

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adkhan
, PK
Jun 22, 2012 10:15 pm EDT
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ya my dell laptop is faulty with in one month of use.no way 2 cotact r complaint?

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10:08 pm EDT
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Dell incorrect part delivery, wrong info

Hi,

I have Bought the part you have mentioned it to me in the below chat discussion with Technical person.. How can it be possible that you suggested me wrong CPU cooling fan for Dell Studio 1440, HBR3QK1. I have clearly mentioned what problem i am talking about and which laptop part.
How difficult it is to give a right CPU cooling fan product code? How difficult?

Now i have shipped the package to India to get it fixed and now i figure out that it is wrong fan, in which i have absolutely no mistake, but paying so much money to buy first from US and then shipping it to India.

Now, how am i going to get this part replaced?

Details of Order Placed :
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Customer Number: [protected]
Your Sales Professional: Ivy Inductivo
[protected]@dell.com
(800) 456-3355x 4169522
Quote Number:
[protected]
Quote Date: 03/12/2012
Estimated Delivery Date:
Learn More If you place your order today, it is estimated to be delivered on or before 3/15/2012.

Customer Information

Billing Contact: GOUTHAM VALETI
Billing Phone Number: [protected]
Billing Address: RM 1021 INTERCONTINENTAL
BARCLAYS 111 E 48 ST
NEW YORK, NY 10017
Delivery Contact: GOUTHAM VALETI
Delivery Phone Number: [protected]
Delivery Address: RM 1021 INTERCONTINENTAL
BARCLAYS 111 E 48 ST
NEW YORK, NY 10017

Quote Details

Quote Number: [protected]
Item Number Quantity Item Description
M146P 1 Assembly, Heatsink, Notebook Unified Memory Architecture 1440

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

On Thu, Mar 8, 2012 at 5:30 PM, Dell Chat wrote:
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is [protected].
Time Details
03/08/2012 05:40:03AM System: "Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly."
03/08/2012 05:40:03AM Session Started with Agent (Florentino C)
03/08/2012 05:40:07AM Agent (Florentino C): "Welcome to Dell US Chat! My name is Don I will be your Dell.com Sales Chat Expert. I can be reached at [protected]@Dell.com or via phone at [protected] ext. 7284516.

I Hope you're doing great.(=^_^=)

How can i help you today?"
03/08/2012 05:41:12AM Sumeet: "Hi I need to buy parts of my laptop, studio 1440. Could you please advise me what is the link for electronics and assesories department"
03/08/2012 05:41:41AM Agent (Florentino C): "I'll be more than happy to assist you today = )"
03/08/2012 05:41:46AM Agent (Florentino C): "May I have the service tag please?"
03/08/2012 05:41:50AM Sumeet: "I like to order, cooling CPU fan of studio 1440"
03/08/2012 05:42:07AM Sumeet: "Kindly help :)"
03/08/2012 05:42:13AM Sumeet: "HBR3QK1"
03/08/2012 05:42:35AM Agent (Florentino C): "Thank you."
03/08/2012 05:42:37AM Agent (Florentino C): "Kindly give me a few minutes to check. = )"
03/08/2012 05:42:48AM Sumeet: "Like to Orr from India, like to know how to get it shipped?"
03/08/2012 05:42:52AM Sumeet: "Sure :)"
03/08/2012 05:44:03AM Agent (Florentino C): "Oh I do apologize Sumeet but Dell US does not ship items outside the country but you can contact our Dell India site on the link below:"
03/08/2012 05:44:13AM Agent (Florentino C) sends page: "http://www1.ap.dell.com/content/default.aspx?c=in&l=en&s=gen"
03/08/2012 05:44:47AM Sumeet: "But there is no support of dell studio 1440 in india"
03/08/2012 05:45:01AM Sumeet: "So I am kind of struck in betwen"
03/08/2012 05:45:31AM Sumeet: "So I will take help of my friends in US to ship it to me from there"
03/08/2012 05:46:05AM Agent (Florentino C): "that would be a good option."
03/08/2012 05:46:11AM Sumeet: "However, I need a link or place where I can order from here and get it delivered in US"
03/08/2012 05:46:56AM Sumeet: "Kindly help me, please guide me what is the best way to place order?"
03/08/2012 05:47:11AM Agent (Florentino C): "Will you be using a US issued credit card?"
03/08/2012 05:48:18AM Sumeet: "I have Indian issue credit card, so if I have to use US credit card then, I'"ll my friend to buy"
03/08/2012 05:48:58AM Agent (Florentino C): "Good."
03/08/2012 05:49:55AM Agent (Florentino C): "Upon checking our brand new replacement stocks for your system unfortunately we do not have a cooling CPU fan available but I can check our refurbished parts. Would that be okay?"
03/08/2012 05:50:26AM Sumeet: "Yes that will ok"
03/08/2012 05:50:53AM Agent (Florentino C): "ok, please stay online."
03/08/2012 05:51:09AM Sumeet: "Sure"
03/08/2012 05:51:38AM Agent (Florentino C): "Thank you for waiting upon checking, we have one for $18.99 only."
03/08/2012 05:51:46AM Agent (Florentino C): "will you place the order now?"
03/08/2012 05:52:56AM Sumeet: "Can you give me link, I am trying to contact my friends in US and checking if someone is coming in few weeks time to India. So like to place order accordingly"
03/08/2012 05:53:16AM Sumeet: "Plus I need to ask my friend to place the order"
03/08/2012 05:53:37AM Sumeet: "Do u have any online link which I can send to the respective person"
03/08/2012 05:54:06AM Agent (Florentino C): "The item is not available online as it is a refurbished but I can provide you the part number."
03/08/2012 05:54:52AM Sumeet: "Yes, give me any detail which might be helpful when we will be buying and dell sales person can understand what we are talking about"
03/08/2012 05:55:42AM Agent (Florentino C): "The part number is M146P and if you have the information of your friend I can create a quote as well and send it to your email."
03/08/2012 05:57:03AM Sumeet: "Can you send a quote to me and I can forward that email to respective person, does that work."
03/08/2012 05:57:15AM Agent (Florentino C): "sure."
03/08/2012 05:57:17AM Agent (Florentino C): "I just need your complete name, address and phone number so i can create the Quote # reference now."
03/08/2012 05:57:40AM Agent (Florentino C): "and by the way, it should be a US address and phone number."
03/08/2012 05:58:32AM Sumeet: "Oh. Then i'll do it later. I need to get those detail ."
03/08/2012 05:58:43AM Agent (Florentino C): "ok : )"
03/08/2012 05:58:48AM Agent (Florentino C): "Is there anything else I can help you with?"
03/08/2012 05:59:03AM Sumeet: "Thanks for all the help"
03/08/2012 05:59:11AM Agent (Florentino C): "You are always welcome : )"
03/08/2012 05:59:13AM Sumeet: "Ur awesome :)"
03/08/2012 05:59:20AM Agent (Florentino C): "Thank you for your time and patience, as well. Take care! (^-^)"
03/08/2012 05:59:24AM Agent (Florentino C): "I hope you would take the time to fill out the survey after leaving this chat in order for us to improve our service."
03/08/2012 05:59:25AM Agent (Florentino C): "'Our Chat team strives to provide the very best level of customer service. If you have a minute, we would really appreciate your feedback to take the quick survey that will appear above this chat once the session ends. My manager gets all the feedback and"
  we use it to help our customers.'
03/08/2012 05:59:47AM Sumeet: "Ok"
03/08/2012 05:59:49AM Sumeet: "Bbbye"
03/08/2012 05:59:58AM Agent (Florentino C): "Thank you, I appreciate it : )"
03/08/2012 06:00:01AM Session Ended
If you require further assistance, please visit us at support.dell.com

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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