Complaint Rating:

Company information:
New York
United States
Phone: 516 429 6320

My laptop was having a problem with the speakers being staticky. This started a month ago. I stayed on the phone with one of thier techs at Dell customer care for hours. She said she thought it was the mother board. A tech came to my house to replace it. It didn't work. More hours on the phone. Now they said it was the speakers. He came again and replaced them. Still no good. Now after more hours on the phone I was told that they needed to replace the speakers & the mother board at the same time. They also said that I probably needed more memory, so while he was here he installed 2 gigs more memory (which I paid $57.00 for). After that the computer went haywire. It kept freezing up. They sent the tech back to remove the extra memory. The tech said the extra memory was probably not compatible with my laptop. I think that's what is causing all the problems. Last Saturday I stayed on the phone with them for 9 hours! Now we erased all the memory from it and reformated it (2 days ago), which took another 2 hours. This morning I wake up and try to go online and the freezes up again. I haven't been able to use it for over a month. When you call they switch you around 5 to 10 times till they find the right department. If a tech doesn't want to deal with it they disconnect you and you have to start from scratch. I have been spending all my weekends trying to deal with them.
Paula Kidonakis
30 Arcadia Dr.
Dix Hills, NY 11746

service tag 1RFQX91
service code 3835819471