Dell review: hard drive failures 118

Have been unable to use my DELL XPS for over 1 1/2 due to the defective video cards they put in them and have had to wait for the class action suit against DELL to be finalized that required them to replace it. Once settled/approved I sent my laptop to their "Depot" for repair. After 2+months I received it back - DOA/ NOT WORKING. They replaced/ fixed a few additional items while they had it including the battery adapter plug on the back which was they installed the WRONG one. The new one had 5 holes and the battery pack for the XPS/mine only has a single prong. Therefore, I could plug it in and NOT boot up or use my computer. It also came back with black dirty prints below the keyboard, the hinges were loose as well as missing and loose screws on the back casing. Needless to say I was very frustrated and mad for their neglegence. After spending hours on the phone, getting transferred from Dept. to Dept. I finally got them to agree to take my computer back and fix THIER ERRORS a 2nd time. I just got it back again after 1 month. They lied on their letter to me said my issue was soley due to my battery being old - but low and behold the RIGHT receptical was now on my computer. They will not even own up to their mistake. Now I can plug it into my battery. But guess what...It still is NOT WORKING. This is after sending it to them twice. It will not load windows properly/boot it I am now getting several types of Error one of which is the Operating System. and now my left click does not work right. Today, I spent no less then 4 hours with numerous people, numerous dept's. and still no one can help. They even wanted me to PAY them to fix what they messed up because my laptop is no longer under warranty. OMG! Really, they messed it up, they were negligent and clearly have NO quality control. Didn't they test it before returning it to me? It is a complete nightmare getting to the right dept., the right phone number, the right person not to mention repeating the same story to each one you speak with. Also, I find it impossible to understand a word their agents say as their accents are so strong - they do NOT speak english! This is the most incompetent company (Other then DISH) that I have ever had to deal with. I am discusted that DELL has NO respect for thier customers and they do not care that they have the WORST service ever! After sending my laptop back 2x's already I still cannot use it and I am still paying on it. I will NEVER buy another Dell and I have been a loyal Dell customer for both personal and business for over 15 years. How can I get them to fix what they messed up?

ROGUE ATTORNEY CONTINUES TO TAKE UP FRONT FEES FROM CLIENTS WITH EX MORTGAGE BROKERS! I KEEP HEARING THIS ### ON THE RADIO AND ON AN AD CLAIMING THAT HE WAS HAD CONNECTIONS WITH BANKS. ME AND MY FRIEND GOT SCAMED OUT OF $5500.00. HE DOESNT RETURN CALLS AND HIS OFFICE IS NASTY WHEN WE ASK FOR AN UPDATE EVERY ONE MONTH, HE DRESSES LIKE A SLOB AND DOESNT WEAR SOCKS BECAUSE HE WENT ROGUE, HIS WIFE IS BOOKKEEPER AND CO CONSPIRATOR BECAUSE SHE JUST AS NASTY AS HIM! THERE UNPROFESSIONAL, RUDE, AND I BELIEVE THEY ARE UNDER INVESTIGATION FOR STEALING OTHER PEOPLES MONEY. I DID MY OWN RESEARCH AND I REALIZED THAT MANY ATTORNEYS HATE THEIR PROFESSION BUT THIS ATTORNEY WENT ROGUE!

Dear Sir,

I would like to inform you, I bought a Laptop 1 month back(Oct) through your Business Partner Jimmy Sales(Computer Zone), Siwna, Bihar, India. I got some issue in laptop, then I visit your Business Partner Shop, He did not give me any
response, and he puzzled and irritated me . I sit 4 hrs in his office but he could not give any response. plz I am requesting to all Senior Officer of Dell's laptop to resolve the issue asap.
plz guide me where I have to go for any complian.

Rgds,
Anwar

Terrible Technical Support. My computer had issues so I called and paid for support. The tech guy had me run a disc drive test which came out error free! He immediately said it was the disc and I needed two new discs because both my discs were bad. He then proceeded to try and sell me a host of other hardware and software products.

If I listened to him I would have not only had to purchase new discs but reinstall my operating system, all my programs and data. A total nightmare.

I was very weary of his solution and so I began doing my own testing and found it was a memory board that went bad. I replaced the board and all was well.

I highly recommend NOT purchasing a Dell because of their terrible support.

Since purchasing my Dell laptop two years ago I have had nothing but frustration and disappointment. Not only have then sent me inferior product but their customer service is the worst I ever encountered for any product anywhere. The first laptop they sent me was missing the wireless card so I could not connect to inter-net. After spending 10+ hours on the phone with tech support they finally agreed to send me a new PC. The second one came with a damaged keyboard so certain keys do not work. At this time I tried to just return the product and get my money back but they refused to accept this as I had bought the product 36 days prior and they only accept returns for 30 days. After another 15 hours of fighting with management I gave up and today just live with this $3000.00 piece of junk. Today I attempted to hook this piece of garbage to my printer and once again spent 2 hours on the phone with tech support only to be told I would have to by another support package for $239.00 if I wanted them to continue helping me, as the warranty has run out. Why is a company sch as this still in business?

Dell tech support does the same test over and over after being told these test already have been completed to fix the same problem, having replaced three video cards, mother board, and hard drive due to the same problem and spending over 20 hours on the telephone to india finally had to demand a supervisor for 15 minutes to get to one who would listen. all the rest just wanted to run the same test and then say i did not buy the unit as one basically calling me a liar. finally they agreed to send a refurbished tower to replace the one i have only had less than a year. VERY POOR SUPPORT BY GATEWAY NEXT TIME

PLEASE REPLACE MY LAPYOP AS SOON ASPOSSIBLE AS IAM NOT GETIING ANY FEEDBACK FROMCO FOR LAST TWO MONTHS MY CASE NO IS 4890731 AND LAPTOP TAG NO IS 5JQD5bs and order no is 7824102 kindly do needful

I ordered a Dell laptop from QVC (which I typically love). Dell sent the wrong color. When I called to return the item, Dell told me there was nothing they could do. It turns out, every person who ordered a purple computer received

the wrong color unit. QVC eventually intervened.

They sent the corrected item, but about a month later, some of the keys stopped working. In trying to rectify this situation, Dell tells me I have not sent the original computer back and have referred me to their fraud division.

Not only did I send it back, but Dell sent me a confirmation that the item was received. Yet, each time I call, they tell me I have not sent the original item back, and I cannot get my keys fixed. I have tried on four separate occasions to fix this problem. The last time, I was on the phone for 1.5 hours, every person I talked to referred me to someone else, either I cannot understand the outsourced service reps with thick foreign accents or they cannot understand me.

Dell refuses to meet their obligations as stated, and when I speak to a rep. they simply repeat "I'm sorry, that is our policy" louder and louder till I hang up or scream.

You would think that you could reinstall Windows with the supplied software without it damaging the hardware wouldn't you. Not on Alienwares though. There is a fault with ther SUPPLIED software that causes it to trash the firmware on one of the controller cards. This causes all the lights on the PC to stop working. The only fix is to replace the MOTHERBOARD! It seems that if you were in warranty then they would do this. If you so happen to reinstall Windows 1 day outside warranty then you are on you own even though the issue was there from day zero of buying the PC. Beware Alienware. The firmware is simply not upto scratch and there is nothing you can do to fix it yourself.

I just tried to order a simple black ink cartridge for a Dell 720 printer, since you can only get replacement cartridges through Dell. I tried purchasing on-line. The price was $32.99 incl. shipping, but they wanted me to sign up for a mastercard program in order to process my order. I didn't want to do that. I tried to call their 1-800 line and was told the price went up to $40.00 if I didn't purchase on-line, although I had the advertised on-line price right in front of me. What a scam - $8.00 more and a whole bunch of multi-level voice messaging you have to drill down through to get a customer representative who is unwilling/unable to match their own advertised price! Then he had the gall to put me back into the call que and I had to go through it again.

To try to get anyone to talk to was a nightmare. There are no real representatives available. I think their call/product purchase centre is located elsewhere, besides Canada and they just don't give a 'hoot'. I wasted over an hour of my time trying to get a simple black ink cartridge that I could have run down to my local retail office supplies store to get if they had it in stock of if it had been any other printer. Thankfully, I found a compatible ink cartridge.

To Hell with Dell! I will never buy products that don't have easy access to part and accessories - especially a Dell printer. Their customer service sucks on the web, and on the phone! There is just no way for a customer to access this company except by being squeezed into their "customer/menu format" that fails miserably at addressing real people's needs.

TECHNICAL SUPPORT TO SENIORS AWFUL! MUST BE ON PHONE FOR HOURS WITH REPRESENTATIVES WITH BROKEN ENGLISH - AND SPEAK FAST. IMPOSSIBLE TO FOR MY SENIOR MOTHER TO UNDERSTAND. WILL NOT COME OUT AND FIX COMPUTER AS PURCHASED THE "IN-HOME WARRANTY" AS PEACE OF MIND FOR HER. COMPUTER STILL NOT WORKING - ESTIMATING 20 PLUS HOURS ON PHONE WITH TECHNICAL SUPPORT

WILL NOT BUY ANOTHER DELL PRODUCT - IT'S A SHAME - I HAVE OWNED 7 PREVIOUSLY THAT WORKED PERFECTLY - AND RECEIVE ABSOLUTELY NO RESOLUTIONS FOR THIS ONE FAULTY COMPUTER.

Recently bought a loaded complete Dell XHS system. After not being delivered on the promised date, when it finally came, I had a technician come and install the computer. Unfortunately it could not be done because it came with a defective hard drive. He called and ordered a new one, but I told him not to as I am just going to return the computer. After talking with Dell representatives all around the world, getting no satisfaction, as well as getting phone numbers to call that were not in service, I had to dispute the charge on my credit card. Dell has gone down hill, the quality of their product is poor, yet they charge premium prices. The customer support is full of people with names I can neither spell nor pronounce, nor can I understand them. They are not helpful, and their customer service is poor. I would recommend buying anything but Dell.

Ordered a new laptop. Dell had a special financing offer (I already had a credit line of $1000) and I accepted it. I gave them my debit card for the amount over my credit line (they call it a split payment - $1000 on Dell credit and the remainder on my personal credit card/debit card). Anyway, to my extreme ire, they charged the ENTIRE amount to my bank card and of course the charge went through.. Now, I am very good with computers and understanding what I read..was very careful. Dell did this, I believe on purpose. I actually called my bank and yelled fraud. Mainly because this is the SECOND time, Dell did this to me...either they are being "cute" or they have a stupid web system for buyers. Not sure which is worse. Other than this, I always had great CS experiences and products. NO MORE.

After purchasing this lcd tv I have had nothing but problems, the origional unit was nonrepairable and I was sent a factory serviced replacement this unit is now disabled with no audio, not lasting any longer than the first with no waranty left, Dell s service group in India said I had a hardware problem and to take it to a electronics repair facility, really. $1600 for three years of viewing and numerous service calls I want my tube tv back it still worked after 15 years! Dell if you can't produce a quality product stay out of the market.

I sent my laptop in to Dell for a cluster of 8 dead pixels. My computer was under warranty and I was told that they would fix the LED screen and return it to me in two weeks. When I received my computer two weeks later the pixels were not fixed, however the plastic around the side of the screen was. I only had one week left on my complete warranty, so I called the company and explained the situation. The customer service representatives barely spoke any English and they were telling me it would cost $60 just to talk to a technician, even though I was under a full warranty. After a lot of fighting they let me talk to the representative (for free) and I agreed to send in my computer one more time. Another two weeks went by and I finally had my laptop back, this time with a pristine screen. Everything would have been just great if they didnt destroy my video card, hard drive, AND processor. Needless to say, my computer didnt work at all and my warranty had ended the week before. I called Dell once more and had to continue fighting with them to get them to understand that THEY were responsible for damaging my computer. It had absolutely no problems before I sent it in, as I have a $300 virus software that is wonderful and I performed scans frequently. At this point, they sent a technician out to my house (yes, for free) to look at the issue and he simply said "there' s nothing I can do. You need a new hard drive. Sorry." SO, I go get a new hard drive and have it installed but the problem is still not solved, as I have a broken video card and processor.

Another phone call to Dell, more yelling and fighting to talk to the computer technicians without paying sixty dollars, and two months of waiting later... they send me a new computer entirely. STAY AWAY FROM THIS COMPANY. They make the worst, most unreliable computers and they will refuse to help you if something goes wrong. I have NEVER had the disrespect to yell at someone over the phone but that was literally the only way I could get through to them to let me talk to the managers. Nobody, especially a college student enrolled in school like I am, should have to wait three months for a company to fix the problems that they created. This all started with something so simple like fixing a light on a screen.

I bought this computer to record sound

It cannot do it without latency noise etc

the reason Windows 7 Handles the drivers for sound differently and is a known issue

This computer cannot function as stated by Dell and Dell is perpetrating a fraud

Please contact me if you have had the same issues to file suite against Dell

I purchased a Dell XPS laptop in January 2009 and then promptly hopped on a plane to Mexico for a few months of vacation time. Almost immediately (within days) I started having problems and the laptop crashed. Contacting Dells XPS support and using the operating discs, we were able to get it back up and running again and the problem has persisted ever since until today, January 21, 2011.
I am currently back at our winter residence in Mexico again until April and once again it has crashed again. Worked the night before and the next day I get yet another boot up screen that says "NTLDR is missing, " on the first line and then "press any key to continue" on the second. I press any key and get and get sent back to the same page again. This has been an ongoing problem (14 times!) for the last couple of years that now has me at the end of my rope! It is a problem related to Windows Vista that when I contact XPS support, they tell me it is a Microsoft problem and when I talk with Microsoft, they tell me it is a Dell issue, not theirs. Last time was in September or October and I actually was hoping the issue might have been resolved because I dealt with Microsoft directly who told me after having taken control of my computer for some time that it was resolved and I would never have the problem reoccur again. Needless to say, my response was I'll talk to you in 4 or 5 months and sure enough, here we are yet again.
Just got off the phone (thank god for Vonage!) with tech support in India after 62 minutes who tell me I have to change my ownership countries to Mexico because this is where I currently am. You see having thought maybe, just maybe it was resolved I seem to not have brought down my operating discs and in order for them to send me another one (which has already been replaced once, as well as the hard drive being done also) it needs to be registered in Mexico. I have told them that is not acceptable and I am once again going to put a stop payment on my account (dealing with Dell Financial which is a separate company and doing so will adversly affect my credit rating!) and now go to the media and publish the issue. I say once again above here because I did so last fall which was the only reason I was able to deal with Microsoft directly, but now this is finally it, I have reached the end of my tether. Can't get any satisfaction trying to deal with Dell directly...all I want is to have the system work without interuptions or losing all my info when it crashes. I don't care if they would give me a Windows 2000 system disc or an XP disc or even a Windows 7 disc that would work and I would pay the difference between the cost of Vista and 7 but they won't accept any repsonsibility at all!

The order was placed on 22nd April, 2010 and was to be delivered on 2nd May .They failed to do so and the reason they gave was shortage of parts which is very lame. the new updated delivery date was 10th May .the change of delivery address notification was sent on 4th, however till then the laptop had not even been completely assembled. On 11th when inquired the new date given was 17th May and no reason was given for delay . Further the company failed to deliver on 17th and said they would take 3-4 more working days . then the information given was that the laptop has been dispatched and you will receive it on 24th May. On 24th when inquired at Blue Dart courier service they said the laptop has gone back to the company on their request .For further details when contacted Dell they had no reason and no information for the action or any information.

The sales agent assigned to this order was not available on her phone number provided, when contacted customer support, they used to transfer the call and request to talk to the sales agent. Sales Agent- Ambili Unnikrishnan, was not available and all emails were unanswered after 15th May, 2010.

I bought the Adamo laptop only to find a broken sim card tray, scratches, and loud static from any headphones when plugged into the headphone jack. My warranty was also out of date.

I called on the 2nd of Feburary, or 1 day after I received the laptop to resolve the issue. I was told that I would be getting a replacement or perhaps an upgraded replacement that would arrive within 8 business days. This conversation took roughly an hour and half a dozen transfers.

I called Dell today (8th) to check the status of my replacement only to find out that the reference number was from 2002. Then I was told that a replacement was not available and I would have to get a refund, however, I should check for more options. I got transferred over a dozen times, stayed on the phone for almost 2 hours, and got dropped 2 times. I was then contacted while having dinner and then dropped again.

Basically, I am told that my warranty does not work in my situation and that I would have to get a replacement. And since they are unable to figure out whether or not I will be getting a replacement, I would have to get a refund. This is almost as if the warranty is inapplicable in any situation.

Other than the indian representatives whom I can't understand very well, I believe Dell should at least resolve my problem with the replacement/warranty.

I purchased an Alienware giftcard from Dell for $250. They sent me a giftcard for $100. After an hour and a half and two days of calling customer service, which is clearly in India, I finally got a new giftcard number. They would not, however send me a new card. This was a birthday present, so I was very disappointed by this. They are also making me call back 24-48hrs later to get the new security pin that actually allows me to go shopping with the card. It was an absolute nightmare, and I wish I'd never even bought the card from Dell!

Hi this is Vikas i have been using Dell Studio 1558 and all of sudden i got to know there is some problem with the hard disk and it is under the warranty period so i took to the service centre on 9th September 2011 and till date no update on what happened.

Every time i need to call and the call centre executive say that if we pay and get done it will happen in a day or at the earliest because its under warranty they draging the matter and they dont have courtesy to give the proper time taken for the repair.

this is ridiculous wat does Warratny mean if they really dont want to provide service under the warranty then why to eye wash the customer while selling the product.

this is the call centre No. [protected] where i have to call atleast 10-15 times now i am worried what they would done the laptop.

call centre has given this contact details & now they say that it is there agent and they are helpless.

CUSTOMER CARE R U LISTENING DO SOMETHING NEVER EXPECTED SUCH KIND OF SERVICE FROM SUCH A REPUTED COMPANY LIKE DELL NOW I THINK BEFORE RECOMENDING.

I cannot put into words how dissatisfied I am. I bought a Dell laptop back in 2005 and 2 weeks out of warranty, something in the motherboard shut down. I paid for a new laptop since they refused to fix it since it was supposedly out of warranty. I had to purchase a new laptop, allegedly at a discounted rate since I did talk to over 30 reps trying to either receive a replacement or get my old fixed. I called every day for over 2 months!and my computer, after I paid, came back twice to me unfixed. When I received a new laptop, I had lost my job since my hard drive was not salvageable and i did not have access to a computer over 2 months! Did they care? Was I compensted? Hell no. I could not believe that they continually sent the laptop back to me in the same condition even after I had paid Dell. I was soooooo frustrated...not to mention all dell services were in either India or Canada...they had no regard for my issue. Now, three months later I am having issues with this laptop where they only provided me with trial periods for the services I had initially paid for and I do not have access to the documents for work. Another job gone! I have called 4 times and no one has returned my call. i paid for all of these features. Seriously, don't buy Dell products, they could give a ### whether you are happy or pissed. They have no customer service and they take any matter lightly. Hope this helps people because this review was to warn others.

Company was recommended by my mom. I called them for a service call. The day they were suppose to come they called and said they would be two hours late. I waited two and half hours. I called told them to call me to reschedule. They came the next day the service tech alledgidly cleaned my furnice. He told me that when my bearing would go out on my furnace I would need a new furnace. I woke up Monday morning no furnace. I called a Trane dealer to see if it could be fixed. They came out cleaned my coils, connected a loose wire and ordered the part I needed. I called the company and left several messages. When I did get a call back from the rude receptionist and explained my situation that I was dissatisfied she FINALLY contaced Alen the owner. He called me back and basically stood up for his service rep. I am out 125 dollars but I have my furnace fixed. I do not recommend this company!

1. Purchased a "no interest" laptop. was billed for a service agreement I never asked for. took 3 calls and as many hours to remove the charge.
2.Computer has never run better than one I had over ten years ago. They don't care/won't help.
3. I called to get the balance on my no interest account as the 12 months payoff was coming up. Turns out my payments have not been going to this account. They told me that I have to call them to have my payments go to this account as they otherwise go to your interest bearing account. Nice way to surprise you with the years worth of interest at the end of the "promotion". I talked to a rep who told me I could reapply as many past account payments as I wanted to the no interest account. I asked that the last 4 be applied. She said OK and that she would send the new balance and due date via email. never go the email with the new balance (just one telling me the 4 payments had been applied as requested) so called back today to find that no, only the minimum was applied not the full payments as I was told. Even though I had an email from the original rep saying she applied the payments as I requested they would not apply as I was told they would. So instead of owing $300 like I was told last month I still owe almost $800! I was also told that they could not reapply any more than the four payments. but when I originally called was told I could apply as many as I wanted.

I bought a desktop from Dell that came with a $100 Dell Dollar Coupon good towards future purchases. Before the coupon arrived via email I also bought a Dell laptop; during ordering Dell assured me that the $100 coupon could be credited towards my customer account on arrival. They lied, and refused to use the coupon towards crediting my account, to the great upset of my wife. Also, the coupon came with no expiration date, and Dell refused to honor the coupon outside what they only verbally by telephone claimed was an expiration date that was never indicated anywhere with the coupon information they sent me. They lied to me twice, refused to honor the coupon or reissue another one in the interest of keeping a customer, and I'll never buy another Dell product.

Dell has a customerservice making promises continually they cannot keep! Not even talking about the non- responses when you do get upset finally!
We ordered two Latitude laptops for our starting company and since we are travelling a lot for work, we only had one question on ordering; when would they be delivered. We even went so far as to order UK power plugs, which do not fit the Dtuch sockets without an adpater since we were told correct powerplugs would delay the delivery. However, after promising a delivery date of 29 January, they moved it in the last week of February to 15 February. After going back and forth with customer service, gettting our order prioritized and trying to get them earlier, they moved the date today to March 2nd. A totally unacceptable situation especially for a starting business and to make things worse, they basically just ignore me now! I am so upset with them and will try and cancel my order completely! Would not recommend buying anything from them at all!
Nicole

This is the worse service from compny tht i've ever hd. I'm typing with my new keybord tht is defective. I was trying to do is get replcement. The letters 1qaz (using on screen keybord thru Accessibility on my computer to give the defective letters). It took 1 hr and 15 min for them to authorize a replacement. Everything I use is Dell, but no more. Was getting ready to order a new computer from them until this experience.

I hate really hate everything about dell. I have had the xps laptop for a little over 2 years and have had nothing but problems. Technicians have come to my home the laptop was sent back to dell for repairs and still no results. Someone came back out to change the motherboard which dell assured me that this would fix the problem.NOT... when I call tech support they say oh give us one more chance to repair. I say just replace this RAGEDY MACHICNE. This has put me behind in school. Dell sucks all the way around.

Hello N.Paren,
I would like to take this opportunity to apologize for any inconvenience stemming from this incident.

Could you please email me your tracking number? I will look into this for you.

Regards,
Vincent
Social Media Coordinator / Customer Care Team

Purolator Inc.
E-mail: customer.care@purolator.com
www.Purolator.com

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I was purchased dell 1TB hard disk..but at that it was not detected ..what to do?

I saw a guy shot his Dell 1525 in his back yard on YouTube a while back.Now I know why!

I agree with some of these complaints my wife's Dell Inspiron 1525 has nothing but problems since we've had it.We've replaced the hard drive a couple of times and thank God we had Carbonite or we'd be both on suicide watch.. We both agree that we will never buy another Dell laptop again as long as there is better products out there..

LOL @Ramelle It sounds like a nightmare. I've never heard of anyone going through such an experience. I would just return the laptop for a full refund and then take your business elsewhere. It's not worth the hassle.

First of all, paragraphs and summarization are your friends. I couldn't even read this wall of text, it went on and on with no breaks, like the Great Wall of China.

Dell can rot in hell, worst computer company ever. I am a program engineer I do a lot of it work, I have owned 2 dell computers including the 1525 model and there xps 400 model. I will never buy a dell computer again, there hard drives have repeatedly died the computers fail, even had to replace the ram in my laptop. Enough is enough, need to get some german engineers to design something worthwhile to use once. Would be happy to pay a few grand for a high quality dependable computer where no part has ever touched or came near chinese soil and the tech support is not in india. *face desk

I DEFINITELY AGREE WITH ABOVE COMPLAINT, THIS GUY IS RUTHLESS AND ROGUE, HE TOLD ME TO GO F*** MYSELF.

My second hard drive in less than 4 months just died. Now I'm waiting for Dell to install the third on this pathetic machine.

Same problems with me, I had the same problems.
First time, I mest up my hard drive with a magnet.
Then I brought a Sumgung 250 GB HD. It worked for 1 month then it completely failed for no reason.
Then I brought a used Fujistu sorry I don't know how to spell that.
The Fujistu was a Japanese 200 GB HD.
It was nice and silent, it useto freez for no reason, whenever I install Windows, after I finish installing, it the whole computer freezez, and what makes me know that it's a HD problem, look at the HD LED, and if it's not blinking like usual, then your drive it over.
Then I had a USB extarnal HD 80 GB, I burned it in a desktop computer.
And right now, from a 2 weeks ago, I broght a 320 Western Digital Scorpio Blue HD, and it's freezing for no reason.
The HD LED, just stays on and dosen't blink, I can open folders like for 1 minute when it's froze, but whenever i try to restart or put it to sleep, it just froze.
Then after 23 minutes, it works like normal, right now I'm using Windows 7 Ultimate, so I've just installed the Drivers for Windows, of corse Windows 7 Ultimate, dosen't need driver Installation.
So I hope it fixes the problem, and if it dosen't, then the Dell Inspiron 1525 is over.
I'm 15 years old from Concord California, But I live in Egypt, so I think this Western Digital Scorpio Blue drive is low quaility and I'll use it as a USB extarnal HDD, it works exelent.!

Add me to the list of the fault Inspiron 1525 hard drives. I purchased mine in 2008 and it crashed in May of this year. I replaced the hard drive and one of the memory cards and wouldn't you know it the dang hard drive crashed again only 3 weeks later. I'm done. No more Dell's for me.

Just to let you know, I too had my Inspiron 1525 hard drive CRASH for no reason (2.5 years old) I will never buy a DELL again... It has had issues since day one... I even had a fan under it as it really seems to get hot anyway. It is sad we have no options. DELL just doesn't care!