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overcharged
Got a letter from Dell finance this week informing me that due to "past negative credit reporting" the new interest rate on my Dell "preferred" acount would now be raised to 29.99%. They also kindly informed me that I had the right to reject the change (in writing)though that would result in the closing of my account. They have joined the rush to wringing every dollar from their customers in advance of new regulations on the credit industry.
I immediately mailed a letter telling them to please DO close my account...I will pay off my balance at their "usual exorbitant interest rate."
I am months ahead on the payments on my most recent of THREE computers I have purchased from Dell. I have spent thousands of $$ at Dell on printers, software, routers, ink... Some of this is personal and some is for the company I own.
Neither I, nor anyone in my company or family will ever again purchase a Dell product.
The complaint has been investigated and resolved to the customer’s satisfaction.
failure to repair laptop under warranty
My daughter has a Dell Latitude laptop under warranty for on site repair through July 2011. The computer stopped working in early august, after several days on the phone with tech support, a technician came to our home and determined the hard drive was not functioning- despite a return visit the computer still didn't work- upon his advice Dell sent a box to...
Read full review of Dell and 1 commenthard drive failures
I purchaed a Dell Inspiron 1525 Laptop on December 2008. In April of 2009 my hard drive completly failed for reason I still don't know. Rather than go through the B.S. of trying to get Dell to stand behind their warranty promises (I read the other complaints only after it failed) and all the wasted time and issues that always go along with trying to get any...
Read full review of Dell and 118 commentshorrible customer service
Get help with your dell problems!
I have had nothing but problems dealing with dell recently. From being flat out called a liar to being hung up on i've seen and heard it all. All I wanted was to spend my $1700.00 plus a sizable amount of interest and get what I paid for, but that just wasn't going to happen. I've been transferred, made to restate all my information over and over again, transferred more, give my information yet again, call drops, start over, repeat again. I've never had so many problems trying to give a company my money - ever.
First, it may or may not help, but it will definitely make you feel better and it will at least send you an automated response which in most cases will be the most you've received since first picking up the phone and making the mistake of dealing with dell. — > bbb < — www.bbb.org/
Additionally, I strongly suggest writing an email to the following email addresses. Some may bounce, some have nothing to do with things, but can probably forward your email to someone who can. I was/am at a point where I really don't care who the hell helps me as long as i'm helped. Oh and short and to the point, I ordered my 3rd dell pc, huge issues... Finally made the choice to just say forget it and build my own, the biggest mistake was being limited to my dell account and having to order the parts through them, which has been the same nightmare dell hell.
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After emailing the list above I received not just one phone call, but two phone calls from csrs within literally 10 minutes of hitting the send button. My issues are somewhat resolved, only time will really tell.
Good luck, you'll need it.
After dell deleted messages I posted on their forums to help other users like myself:
Thanks dell, if it is possible to sink even further in my views of you, you've just done it. At least you're successful at something! Oh you also just sparked me to find every message board possible to copy/paste my original post and this one too.
Additionally I have used the email list above to send the deleted forum message to get an answer on why it was deleted and will do the same with this when you delete it. I'm sorry you don't like what i'm saying, here is some advice - get your problems fixed with your customer "care" service and every other function of customer service and you won't have to deal with trying to keep your unhappy customers silent!
If you're still having issues with Dell or even if they're somewhat resolved, I suggest that you email their company heads
starting at the top: michael@dell.com
I recently made a post on here with more email addresses.
My only hope is that perhaps this company that I have been dealing with for almost five years can seriously consider
the problems their customer service and FIX them.
Good luck!
The complaint has been investigated and resolved to the customer’s satisfaction.
Still un able to down load software usb ports in front of machine sill do not work. Keep getting error alter when I try to down laod. I have not had worse troble with a computer in my life. I had notrouble with HP or Gateway. I know I will Never buy another Dell.
Very unsatisfied customer.
just received my credit card bill and was charged twice for 1 renewal order. it kept telling me it wasn't upgrade yet so i tried again and now i am billed twice for one renewal.
Customer Service Department Refused to fill my order. Suddenly, the order arrived. I promptly returned it as I had procured it elsewhere. The finance department vindictively filed a credit delinquency report for $8 shipping cost to return their product.
promised a t.v and printer .after you have paid for your computer. it has almost been ayear since i paid off my computer . they want tell you anything on the phone keep you holdingon this compny is full of lies.
You must work for Dell--that's what I think. I basically have had the same nightmare experience with Dell. And yes, I am partly to blame because I went back to them even after the nightmare with my first purchase. So fool me once shame on you (i.e. Dell); fool me twice shame of me. I'll remember next time and buy my computer somewhere else.
You haven't said why Dell called you a liar for trying to buy a computer from them? Were you trying to get credit with invalid information? I agree they shouldn't have accused you of that. Just seems strange. What else is strange is that you still want to have an association with them after what you have been through. I would go to someone else for a computer, and if yo want to build your own, why use Dell parts? They are expensive compared to some online deals
HAHAHAHAHA this cracks me up. WHY IN THE SAM HELL WOULD A COMPANY SEND YOU A TV AND PRINTER JUST BECAUSE YOU BOUGHT A FIVE HUNDRED DOLLAR SYSTEM? Really come on
service level agreement
Hi,
Dell Vostro 1510 laptop - service tag JRG42BS
This is with reference to the below mentioned ticket no and voilation of next business day, service level agreement between DELL and me. Please forward this e-mail of mine to the legal department of yours advising them that this has caused me a mental trauma and the service engineer who came to my relatives house has created a big harrasment, even after me speaking to one of the supervisors of TVS on tuesday regarding the CDROM replacement.
The supervisor who spoke to me on Wednesday have actually helped me out from further harrasment.
I am waiting for atleast a manager to speak to me and not any one else.
If incase i do not get to hear from anyone in 3 working days i will take this matter to the court of law against DELL India.
The same thing happened with me in the month of Jan 09, when Ms. Shweta Makkam, helped me out in resolving the issue related to motherboard, when the refurbished motherboard which was sent to me was faulty and i was not being able to even run the diagnostic on it. The original problem of motherboard still exist, and not yet resolved for which the refurbished motherboard was sent (the horizontal line issue).
Thanks and Regards,
Sunil K S Chauhan
M:+[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
hey,
DELL INSPIRON 1545, service tag -8H233BS
Dear Concerned Executive,
I purchased DELL INSPIRON 1545 from Chandigarh from V-NET computers vide bill number 4052 dated 2-4-09. For the last one week my notebook is giving problem of restarting again and agian and also showing an error message of "hard disk drive not found" and thereafter i went to the dealer who gave your toll-free number i.e. [protected], [protected] and [protected] to register the complaint. I have been trying these nos. for the last 5 days but the customer care executive is not at all helpful and your computerised message box does not proceed after first sentence which direct to press a button for registration of further complaint. As I am a Lawyer in the High Court, I need the laptop at every point of time and by your not responding to my complaint at the above said numbers has forced me to send my complaint through the Internet.
I request you to rectify the complaint within 3 days failing which i have to approach competent court of Law for redressal of my grieveance at your cost, risk and responsibility.
Regards,
Adv. Sunil Gupta
+[protected]
horrible customer service
I have had an account with DFS for about 4 years, since purchasing my first laptop back in 2005. I rarely use the account but my credit rating is helped by a longevity with a solid company. I got a new laptop a month ago using their pay no interest for 12 months promotion. I decided to go ahead and pay month to month so that there is some action on the account. Setting up the automatic payments, however, did not work. I never received any confirmation and sure enough a month went by and I got a call saying my account was past due. At this point I tried the website, but my login didn't work! The lost password function didn't work either as the website continually told me there was no one at my email address with an account. Frustrated, I called customer service, talked to two people, and all they could do for me is waive the late fee. So in the end I still have on my record a missed payment. As I got more annoyed they got more patronizing. Since no one would admit that there was a possibility that the company had made a mistake, I closed the account on the spot. Funny thing, after they go through the song and dance of trying to keep you on board, they send you a confirmation email telling you that if you change your mind just go ahead and reactivate the account. Dell is great, DFS sucks!
The complaint has been investigated and resolved to the customer’s satisfaction.
Same thing happened to me. I never got any statements either.
return of product
I called to order a monitor and their tech is in india and they dont have a clue about what they are selling. they told me that the monitor I was getting would have a gloss screen but after further research I found it did not. I called india to cancell the order and they told me that it was already invoiced and they could not cancell this order.So I refused the shipment and never got the product and after 10 days I still have not got my refund for something I never received ? I called to see where my money is and they told me it could take up to 31 days to repay me what the f is up with that I never recieved the product and thay told me they had gotten it back the next day.so they sold me the wrong item and took my money right away but wont repay it for 31 days? I will never again buy any dell products and why dont they employee people inthis country USA I know why they need to maxumize profits so they use cheap labor in india never buy dell products !
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
Dell computer corporation Pennsylvania, USA My husband ordered a computer from Dell while he was abroad on a short term business assignment. Our regular laptop was almost 5 years old and not working reliably anymore so we wanted a new one. I was going to visit him and take the computer for him to use once it arrived. SO I had a plane ticket booked. The...
Read full review of Dell and 175 commentsdell gold support
Purchased 3 Dell Precision M6400 laptops. These are the best of the best and all three suffered from the same issues .. lockups, stuttering sound and freezing requiring reboots. After contacting Dell I was passed off to 7 people (SEVEN) and the final person tried to pass me off to the original department. These laptops are $6000 but they have a serious engineering flaw that not even Dell will admit at least in public. Dell refused to even acknowledge the issue until I pointed them at numerous google hits for the same issue. Still fighting with Dell on this !
If you are tempted to buy a Dell Precision M6400 or M6400 Covet, RUN!
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card late fees
Funny how every time I go to make a payment, their system is down and when the system gets back up I have to pay the extra $9.95 in order for my payment to get processed in time so I won't get hit with a late fee. It's also funny that I set the "auto pay" twice in their system and it just never seems to work, so yet again another late fee. They're total criminals and I will NEVER do business with them again! I highly recommend the same to everyone else. Besides, they outsource American jobs to India.
Anyone want to file a lawsuit? I'm ready!
The complaint has been investigated and resolved to the customer’s satisfaction.
I really don't see this as a fault for dell financial services. My husband and I have used them for all 3 of our computers and never once had a problem. There were about 2 incidents I can remember where there system was down for maintenance when I wanted to pay, however, that was remedied by calling and talking to their representative.
If you have had an issue with auto-pay not being accepted, I suggest you call them (again, they always have phone lines open) and fix the issue. If you have not reported the issue then how can you expect them to fix it?
In regards to paying 9.95 for your payment to be processed in time, it would appear (and correct me if I am wrong) that you are waiting till the last minute to pay. Is this correct? I have deduced this from your post because you say you HAVE TO PAY 9.95 in order for it to be on time, indicating that you are just about at your due date. I still don't see how this couldn't be avoided again by calling them. You can always pay over the phone as I have had to do this several times.
no computer, took my money, twice
I was sent in the mail, an official notification, replay in 10 days. The letter was signed by j. Johnston. They sent me a $500.00 dollar voucher on a dell desktop computer with $500+ software package. The computer cost $779.95. I was to pay $279.95 difference in the amount. I mailed them a check #1126 on august 2. I received the letter was posted july 25, 2009, zip 75247. I called my bank and they said the company, depted my bank, $400.00. I can't find a account no. On my papers, nor can I find out how to contact them. I am disabled, and really can't afford it, but I took the money I saved up for my property tax, and bought it. This computer is borrowed! I haven't heard from them sence, by phone or letter. I think they scamed me. I would have the computer, but I need my $400. Dollars they scamed me. The bank said they couldn't help me. On top of all this, I will have several checks to bounce on my account. I've never had a check bounce, or written a cold check. What can I do. I'm desprate, and I told my phychcoligist. Due to all this I am really depressed! I'm a good christian person. Do these people even have a heart or they greedy or just evil. Joyce nipper
The complaint has been investigated and resolved to the customer’s satisfaction.
tardy product /spare support
Dell India is known to be very tardy in product support. The problem is that the Company does not beleive in retail marketing of spares and one always has to contact the call centre for buying spares/addressing any issues.
As far as the genuineness of the spares etc are concerned, the same is a good model, provided the company has the necessary infrastructure in place.
Dell India has a so called Infrastructure in place, which is atrocious to say the least. The same company, that is known all over the world for this business model, is a terrible failure in India.
I have to buy a battery from Dell for my Dell Latitude D 820 Laptop, which is under warranty. Incidentally, i consider myself as one of the aware users of Electronic systems, and know how to maximise battery life. The Battery of the system has konked off after two years of Service ! period ! thats okay with me, it can happen and i am willing to BUY one from DELL !
But thats the very problem ! Who do i turn to ? no retail, a poor customer support call centre, who doesnt seem to have any system in place to track the requests from Customers.
About three weeks back, i used the Website's online portal to ask for a quote for the Battery - the same went unreplied.
The last week, i called up the call centre. The Gentleman, talked in a glib manner...supoosedly took my request, and gave me a so called reference number in the usual sweet talk way...(the same way many cheap call centres in india work - all sweet talk and no substance)...and assured me that i wud get a revert on the quote the vey next day ! (the way these guys talk, eh ...thats mind boggling, they make u sit on top of the world with a bloated chest (its a different issue that later on u realise that he really took u for a ride )
My freinds and some colleagues had forewarned me that i should get ready for an ordeal if i have to get something out of DELL India - let me tell u - i am not asking something for free, am asking for something that i am willing to pay for. On the expected lines, no response from DELL at all !
Exasperated, i called up the call centre again today - again to be met with a sweet talking executive, who made me feel that i am the most important customer in the world, promising that she would just go across to the desk of the guy who is supposed to send me the quote and i shall have the revert asap.
Alas ! DELL hasnt responded even after 6 hours ! Am sure, as i write this, that no quote shall be in place even tomorrow !
My advise to fellow indians ! DELL has got good products, no doubt ! but please beware of their extremely poor after product support (Many friends of mine and now me can vouch for that).
The complaint has been investigated and resolved to the customer’s satisfaction.
laptop not delivered
Hi Guys,
It's a suggestion to all of you that don't purchase anything from DELL as they are doing fraud now a days and doing wrong commitment.
I hope you will get a clear picture from what i have email to dell but they are not replying of any email neither they receiving the phone they got the payment and now making fool so i will go to court but i just wanted to inform all of you about this.
Email start ...
Hi Naveen,
As per our phone discussion you were suppose to sending me the email in next 5 minutes of your manager of parts arrival on 30th of July. I didn't get any email yet And now if i am trying to call you've not receiving my calls that's really bad. I didn't expect it from you man.
I am realizing that you are not replying of my emails now a days so what should i understand. It's been [B]18-19 days[/B] today when i made the payment of my laptop and you committed me that laptop will deliver in coming one week or maximum 10 days. When i called you after [B]12 days[/B] then you told me that your order has been canceled, so is it right from your point of view that you will cancel the order without any prior notification. If i am asking you the solution right now then you gave me the two solutions that either you will refund my money or i have to go with 15inch laptop. And i can't go with any one because these are not solution for me this will be compromise for me and i am the one who is making the payment, the full payment you ask me to make than why would i compromise ?
The mistake is from your side totally, you didn't inform me about my order cancellation neither you've giving me the exact date when can you send me the laptop. You and all your seniors try to make me fool or you may be trying to fraud with me. I have called you more than 20 times yet today in last 30 minutes and you've not receiving my call even. So it's very much clear that you've lying again and again and trust me my mood is getting bad very bad.I have to go to the court now with all the details.
If you've giving me the solutions of refunding my money than i am align with that, please refund my money but remember and it should be very very clear to you that i would need my money with interest. The interest that bank gonna charge me on the EMI of the amount i paid you and the interest aprox 4000 INR.
Waiting for your reply.
My order details are.
[B]Code : 763735
Cost Centre : 21819
Search Key : IRSO2633771
Quotation Date : 09/07/2009[/B]
Thanks
M. Amir
[protected]
[email]amir.[protected]@gmail.com[/email]
DELL FRAUDE | DELL FRAUDE CASE | DELL COMMITING WRONG | DELL CHEATING:(
CHECK IT OUT
[url]https://cs.ap.dell.com/support/orderstatus/details.aspx?c=in&l=en&status=IP&oi=cwHEH%2fa6zn%2fRSwtupnqYSw%3d%3d&ds=86lPReIrDQ0%3d&country=in[/url]
The complaint has been investigated and resolved to the customer’s satisfaction.
consumer fraud
Dell Inspiron 1525 was purchased with extended warranty, my Inspiron system shows warranty expires 2/6/2011, Dell says expires 3/10/2009 and wants payment for tech repair, system was registered online when I contacted Dell as facing operational problems right off the bat. Wanted to send computer back, was told over 30 days so could not and Dell rep tried to repair. After constant crashes and calling in or using online chat to repair and service I was told they could not and I needed new hard drive as hard drive was bad. Dell sent me new hard drive and new memory for me, who knows nothing about computer technology, to put in myself. I have still had problems since on and off with computer constantly freezing and crashing, and Dell service has been a horror. I was told by Dell that was normal as Vista is a problem and I need to increase memory which I did upgrade to at my cost of course and then Dell told me I should change to XP at my cost and I would have to install and uninstall myself. This I did not do, leaving Vista on the system. The main issue is, I have called in for service and told warranty is expired which I DISPUTE and Dell says they cannot help unless I pay $49.00 hour. I have tried to fix problems with built in repair system over an over. As now experencing another hard drive error saying hard drive not recognized and other errors and problems, I went to Dell online to see if I had to upgrade any programs. There were 16 updates I am not sure if Dell computer automatically detected and downloaded or not so downloaded them. I recognized system warranty expiry is showing not expired and called in. I was on hold for over two hours and transfered back and forth after requesting to speak to supervisor or manager which I was never allowed to do and was transfered by a total of 8 people, (Mohammad, Hussain, Nickie, whose names I noted as rude) from customer care to reception to tech and left on hold until the last tech rep who was supposed to transfer me to to a manager hung up on me. I argued with all that they can remotely check my computer for the system info that shows I have extended warranty that expires 2/6/2011 and not 3/10/2009 which I believe was an error made by rep in Dell registration. They refused. They will not take my word for it and would not use remote diagnosis which they can easily do to check this. They want money. I believe this scam is verging on computer fraud. I do not have my receipts or warranty number readily available as with my 2008 receipts are still at tax office. This means I cannot do anything to repair this system or check why they have a different date until I get them back. I will never ever purchase a Dell product again and do to the worse service which is more like no service, just a waste of my time and money I will not ever refer anyone to them. The only reason I have this Dell is because it was used for work and I thought they were best. WRONG!
I want it noted that Dell is committing computer fraud. There should be a class action lawsuit against them and how they deal with consumers. That their call center service is absolutely the worst so others are warned.
Just found out I missed a class action lawsuit thru Attorney General office against Dell that was won in court that purchasing this lemon of a computer I qualified for, I am sure there are enough new complaints to file another, I will look into this! Filed complaint with BBB and Attorney Generals office and any blog and ripoff site I can file with!
There was a class action suit brought against Dell, info remains on State of Pennsylvania governors consumer complaint website. My compaint on warranty qualified but unfortunately, the class action lawsuit for fraud was filed without my awareness and was already closed when I found out about it, as DELL had already gone to court and lost the lawsuit and had to pay millions! They still would not honor my warranty past 2009 that I did have and computer still reads it is under warranty! I will never purchase a Dell again and also havegone back to HP. Sorry about your luck! I am out $1200.00 for two Dell garbage computers!
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Hard drive online from Dell, the hard drive appeared on the page that searched for compatable HDD for my particular service tag number. I received the HDD and when I tred to install it my computer would not recognize the HDD. On 6-1-08 I contacted an online tech who instructed me to reinstall and then run a test which was quite long. He said he would call back the next morning at 5 am but he did not. On 6-11-08 I submitted a return tequest from Dell and I received an automatic confirmation. They say they have no record of that. On 6-12-08 I reached 21 days. Now they will not do an exchange because I'm past the 21 days and will not acknowledge the return request I sent in before the 21 days.
my laptop is closing down in the middle of my work and I can't complete my assignments.
Dear Wal-Mart,
So a while ago me and my dad bought me a new computer. We decided to get a Dell Inspirion. The box said that it had a built in Internet chip. It was wrong. We decided to take it back and attempt to get another of the same model. No Internet chip. A week later, we took it back for a refund. We went to Best-Buy and bought the same computer. Well what do you know, it has an internet chip. I know it is just Wal-Mart and I want to know why they order Dell Inspirion's without Internet Chips. Its probably a marketing ploy for us to buy them ourselves.
-Rathit
I am having so many problems also with the dell inspiron 1525. It shuts off randomly, battery doesn't charge, erratic mouse, startup problems, freezes up and runs slow. I would also like to be part of a class action suit against Dell. This computer has been nothing but a headache since purchased!
The error message "Time of Day clock stopped" has no remedy. Dell is aware of this problem - has been, it seems, since before I bought mine. They should be forced to recall defective product at no charge to the customer.
I have contacted lawyers regarding a class action suit against Dell. If you are a member of Facebook, you can joing my group by searching "interested in class action against Dell." What we are currently working on is finding any information where Dell represented the Inspiron 1525 as a "reliable" or "dependable" computer. If you have any advertising or information from when you purchased your laptop, it would help a great deal. You can post it to the group on Facebook, or reply to me on here and I can give you my email address. Thanks so much!
I too have a Dell Inspiron 1525. Initially I thought my kids just didn't operate it properly and I would teach them over and over "what to do". Almost immeidieately from purchase this laptop would freeze, and I would have to pull the battery to reboot. This happened over and over again until we lucked out and it stayed up and running. It got to the point where we wouldn't shut it down, even though it was barely used, so we wouldn't have to deal with the frustration when we needed to use it. Let me also say that it was only purchased for my 2 sons to use for any type of necessary school work. Ii did not want them to use my laptop (a Sony laptop that is wonderful!) "just in case". Nothing was stored on their dell, no games played, etc. So once in a blue moon they would need it for school purpose. Just the other day my son went to use for school and a message appeared "no disk recognized...so i rebooted and rebooted, f12, f8, nothing worked. Took it to a tech...he said the hard drive crashed. What BS! I would never ever buy a Dell again. And customer service is an absolute joke. Can't even speak with someone that speaks clear and concise English. None of them actually listen to the problem, they are programed to just agree and move on-with no help-and they are trained to never ever transfer the call to a supervisor-if you ask for one the csr will claim to be one! hahaha. Dell is a joke! Never ever will I buy their product again. Would love to get in on the suit. reb8224@calu.edu
Hello! I notice you are having Dell Inc problems with Inspiron. I too purchased an Inspiron 1525 that's had several issues since purchasing it in 2008. Including overheating, random shut downs, lines across the screen etc. The Inspiron brand is faulty.
I would like to submit a complaint to a District Court since Dell Inc. have not made efforts to rectify the faulty nature of their Inspiron line. They are liars and rip offs. My complaint will pave the way for others who have suffered at the hands of Dell Inc to automatically file a claim.
I have prepared a form for all those who have had issues with their Inspiron product and issues with Dell Inc customer service to fill out and mail. The cost for mailing will be provided. It's time we stand up to these crooks.
Please email me so I can forward to form to you. sparklyuniverse@gmail.com
Looking forward to hearing from you!
I've also had issues with my Dell 1525 Insiron. I am so fed up with this computer. Please email me as well if a class action suit is filed. helmick.terri@yahoo.com My issues: Have had 2 hard drives replaced in the last 16 months. On my third...it is still at the repair shop. Mine is such a lemon.
I am also having these same issues with My Dell Inspirion 1525 and Dell wants me to pay for them to look at their defective product. I would like to be involved in the class action lawsuit, please email me at pdblackwell143@yahoo.com
dell is a scam
Do not buy a dell computer. Their policy is a trap?!!! Their return policy is worthless, their credit card is a trap and their technical help and customer care get you going round and round in a circle. On june 5 2009 I purchased a dell laptop 1555 via telphone. I received the laptop on june 22, 2009. As I started to restore data to my new computer. I...
Read full review of Dell and 3 commentsbad products, bad service... no refund. help. = (
I bought a Dell XPS m1530 April of 2008 for over $1, 600 and after a couple of months, Vista started giving me problems so I had to reformat it. Turns out, the Drivers and Utilities CD didn't come with the wireless driver and I had to go online to download it. Ironic. Then in December, the s-video port stopped working. I talked to countless Dell representatives and they all thought they were brilliant enough to fix the problem but no good. One rep told me to just use the HDMI port. I figured if I spent $1, 600 on a laptop, I deserve to have it function for at least a year. I even bought a warranty that won't be expiring till April of 2011. So after school ended this past spring, I began battling it out with Dell. One rep finally offered to have the motherboard replaced and he said he was confident that would fix the issue. A technician came, was UNBELIEVABLY rude and after he left I found out he installed the motherboard incorrectly because all of the ports didn't line up with their slots. He had also completely scratched the underside of my laptop with his screw driver. On top of that, he damaged the CD drive to the point where I had trouble ejecting CDs. -- Oh, and by this point, the hard drive had also failed randomly so I was waiting for a refurb to arrive. This wasn't a big issue because I have an external hard drive that I bought just because my XPS was so unreliable. Though I lost some stuff, it wasn't too bad. -- I had to contact Dell again and requested a different technician to come. The second was really incompetent too but I think it's just cause he was old. By the time he was almost done, a screw and a plastic cover for one of the antenna were missing. If I hadn't pointed it out, he probably would've closed it up without the plastic cap, which keeps the metal on the antenna from touching other metal parts inside the laptop. Anyways, the s-video port still didn't work and my laptop was even more a mess. The plastics looked awful and the CD drive got even worse. I had to physically pull them out. I contacted Dell again and they said they could either have the motherboard replaced again or have the laptop sent to the Dell Depot. I said no to both because I had bad experiences with both technicians and I can't afford to be without my computer because my whole life is on it and I need it to do just about everything. Only after I threatened the representative did my case finally get escalated to the "highest department". The new guy gave me the option to have the laptop replaced with a refurbished unit and it would be of equal or better quality in every single way. A beautiful Dell Studio XPS 16 arrived. Too bad it's not all about looks... Upon turning it on, I already had problems with it and then when I finally got to the desktop, I realized that the video card was a down grade. Furthermore, this laptop's webcam doesn't always work when it comes to the Fast Access Facial Recognition function... And it refuses to install some apps and after it's been on for a little while, it stops opening apps. And it's also been disconnecting me from the internet. Well, it says I'm connected and that there are no problems but nothing internet related works. For some reason, this computer is also noticeably slower than the XPS. In addition, the AC adapter isn't always detected and programs CONSTANTLY stop responding and randomly close. There is also a lot of lag. The laptop doesn't even always successfully restart. It's been driving me mad. I contacted the Dell corporate office and they had an "executive technician" call me and all the guy did was uninstall Firefox, reinstall it and uninstall the webcam driver and reinstall it. The same problems persist. I finally decided to file a complaint against Dell to the Better Business Bureau because I want a refund and their business practices are ridiculously awful. I've been hung up on and disconnected by representatives even though I wasn't even being rude or loud. Calling back is a pain since the wait time can be forever. Overall, I've spent well over 30 hours speaking to representatives. I've spent countless more hours waiting for technicians to come and reformatting the laptop myself and re-customizing it to my liking (i.e. installing programs, changing settings, etc.). I've probably reformatted over 10 times.
complaint
To whomever concerned, The purpose of this email is to lodge a complain against the service of one of your sales staff - Andrew Wee, extension number 8632166. At the beginning, he promised to let me know if he can throw in something for me after I placed my order. My order is placed on the 13th of June and still no news even till Tuesday morning. So I...
Read full review of Dell and 47 commentsbroken computer
I purchased a Dell XPS 1710 laptop with 3 years additional warranty in 2007. In April, 2009 it started having problems. I spent over 40 hours on the phone with Dell service technicans doing what they told me to do. I asked for an RMA number to return it, but they refused. On two different occasions they sent technicians to my home to fix the computer, but it never worked properly. They finally allowed me to return it, but then said the part was on backorder (six weeks). Then they finally told me they would send me a new computer. That was almost a month ago. Still no computer. The website shows where the new computer was cancelled 3 different times. I can't get anyone at Dell to call me to resolve the problem. I'll never buy a Dell computer again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I finally got hold of customer service. I have gotten hold of them 4 times to be exact. Different stories or not understanding English is what I got when I dialed the Austin, TX. number. I got lied to twice also. Shame on this company. You are supposed to be out of Texas? I am 7th generation Texan and I find your service appalling. I will be getting rid of my laptop and not even looking at another desktop that I was going to buy before calling your company! I cannot believe you would even consider treating the public in this manner! You are taking jobs away from your own and now you will be loosing business in Wichita Falls, Texas. I guarantee that!
If you're still having issues with Dell or even if they're somewhat resolved, I suggest that you email their company heads
starting at the top:
Michael@dell.com
michael_dell@dell.com
ronald_garriques@dell.com
lawrence_tu@dell.com
andrew_esparza@dell.com
paul_bell@dell.com
stephen_felice@dell.com
david_marmonti@dell.com
brad_anderson@dell.com
jeffrey_clarke@dell.com
alex_gruzen@dell.com
joan_hooper@dell.com
william_gray@dell.com
Brooke_Adams@Dell.com
michael_dell@dell.com
stephen_linder@dell.com
Swastik_Ghosh@Dell.com
mikeeagle1@aol.com
Dawna_Richmond@Dell.com
Richard_Bernier@Dell.com
Us_dfs_customer_experience@dell.com
geoffrey_knox@dell.com
andrew_ramer@dell.com
michael_george@dell.com
Brian_r_davis@dell.com
duane_pond@dell.com
Tracey_selberg@dell.com
jennifer_harrell@dell.com
david_slaughter@dell.com
kelly_rogers@dell.com
Tammy_Luong@dell.com
Brian_r_davis@dell.com
au_tech_support@dell.com
Greg_wills@dell.com
kelly_boatright@dell.com
david_frink@dell.com
jess_blackburn@dell.com
robert_williams@dell.com
shep_dunlap@dell.com
lionel_menchaca@dell.com
stephen_linder@dell.com
My only hope is that perhaps this company that I have been dealing with for almost five years can seriously consider
the problems their customer service and FIX them.
Good luck!
false advertising
False Advertising on DELL vostro 220s
when configure system there is an option to add build-in Bluetooth(341-7811 Selection made in Bluetooth section Vostro ). Called Dell sale before online order to confirm this is a internal bluetooth module. But when I received the computer, there is no bluetooth at all. Ask for send me the part. 7 days later, no part was sent, and dell tell me there is no such part at all. Dell doesn't have a build-in bluetooth for this computer at all.
this is totally false advertising. BBB complaint filed. Looking for compensation and system replacment.
My dell order number [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
gift cards
I have been unable to use my Dell gift cards for purchases. Starting Jan of 2008, I started to gift myself a $100 card a month. Some were E-Cards ($600), some were Hard cards ($1200) sent in the mail. All have no expiration date.
Around Dec of last year, I didn't receive my card in the mail. After two hours on the phone getting passed on from person to person, I finally hung-up and called my credit card company and canceled that charge. I continued to buy cards till I had $1800 of them.
Then I decided to use one... and that is when the trouble started. I took me over a week, hours of waiting on the phone, etc till they were able to correct the E-Cards. They assured me the other hard cards would work.
Two weeks later, when I decided to use the hard cards, I was able to use 2 of them and place some orders. Unfortunately, the orders went through, but the cards were later invalidated and my orders canceled. It seems they were invalidated by Dell. One order I was not notified, the other I received an email. After speaking with Sales, they were going to contact Dell Card Service and correct the problem. I also called Dell Card Service and asked them to follow-up with Sales. Neither of them did, although they said they would.
That was almost two weeks ago. I have called daily, e-mailed daily and generally gotten nowhere with Dell Gift Service (they say their tool to fix the problem is broken) and Customer Service.
Now, I go to check the balance on the remaining 13 cards at Dell's website, and some show invalid, some show $100 original balance. Unfortunately, the ones with a balance do not go through when I try to make a purchase. There is no expiration date on this type of card, yet they show as invalid.
I average an hour a day and have used all my lunches and breaks at work trying to resolve the problem. Those hours have added up to days, many minutes on my prepaid phone, and still no resolution. The managers I call are often there on site, but let my calls go to voice mail after holding for 20 minutes or so. Often I am passed around and then disconnected. I have told this entire story to dozens of Dell employees (Sale, Service, Gift card care).
Several employees promise to call back the following day regardless of the outcome, and have not. These people owe me for my time, my minutes, the sales discounts I was unable to use, and finally the frustration of getting the runaround. Why does Dell treat their loyal customers so poorly?
The complaint has been investigated and resolved to the customer’s satisfaction.
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Sales Rep: On 10 Oct 2008, I ordered a "Studio 1535" laptop from Dell.
Sales Rep: Ronald C. DeCastro us_dhs_chat_reply@dell.com [They refuse to respond to emails]
[protected] [Routed To El Salvador!]
Having found it locally two days later for a cheaper price, I called to cancel the order [since Dell stated that it could take up to 30 days [!] for delivery. Point: Dell's return policy requires that customers return items within 3 weeks [down from 4 weeks as previously required]
BUT the 3 week clock BEGINS AT THE MOMENT DELL RECEIVES THE ORDER, NOT FROM WHEN THE CUSTOMER SIGNS FOR IT AT THEIR DOOR. Therefore, it could easily take longer to deliver the item and negate the return period before the customer is allowed to return the item!
When I called to cancel the order, I was told that I must wait until delivery to arrive and then call to request an RMA number for a return. Once again, I am in jeopardy of missing the 3 week deadline! Luckily, the box arrived on the 16th of October.
When I called Dell for the RMA number, I was informed that there would be a "Restocking Fee" of $135.00 [15% of the $900.80 purchase price].! Even though the box had NOT been opened or damaged the "Return Specialist" [Oh, brother!] stated that the laptop could not then be resold as "new".
Be serious! We all know that they WILL resell it as new. He said that it couldn't be resold as new because the computer had been "personalize" for me.
WRONG!
I ordered NO additional software or optional equipment.
Obviously, Dell is losing money and is trying feverishly to recoup any money possible. Clearly their lost revenue is due, in part, to their UNBELIEVABLY lousy customer service.