Dell review: bad service 175

When I called the Dell support line I explained my software problem. My computer is out of warranty and I agreed to pay $49 for support. Then when they switch me to the technical support dweeb, he says that I was charged for a hardware support service call, and he would have to charge me again for a software support service call. I hung up and called back to demand a refund. After being on hold for 45 minutes (talking to 3 different dweebs during that time who kept transferring me to others), the final dweeb said that it was a non-refundable fee and he was technical support, not customer service. Oh, and customer service was closed by then. Between my experience with Dell and Windows, I'm probably buying a Mac next time.

I ordered a laptop and a carrying case from Dell. I received a laptop but no carrying case.

Now I walk around carrying laptop in my hand without a carrying case. Complained few times ... but nothing yet.

Also, when I try calling Dell during weeknights/weekends to check the status of my carrying case order, the automated operator says call during day time. However if I call during weeknights/weekends and choose to option to order a new purchase, they'll answer my call.

Once they get your money (from the order), you've to deal with them during their working hours only. What a service from dell.

Respected sir
i am Mr bakshuddin i buy dell lap top dated 28 march 2015 now the speaker is damaged and they refuse to repair
they said warranty is expired in Saudi Arabia all items warranty two years my lap top warranty expire in 28 march 2017
please help in this case

thanks
My mobile no [protected]
email bakshuddin@gmail.com

I ordered this computer with a quote supposedly including microsoft office word. When I received it, it doesn't include microsoft office word. Now they want me to order microsoft word separately even though I requested it to be on the computer. I have called and called. I have been disconnected many times. Horrible customer support. All about the money. They have gotten too big. I can't understand those I speak to. They lost a customer!

laptop purchased in august of 2014
hard drive completely fails less than two years into its lifespan and this is completely acceptable by Dell. Their answer is for me to spend another 270 dollars to have them fix it. Will not ever buy another Dell product.

A 7 month computer that had to be returned to dell. Came back with new mother board. Now my inspiron ill not turn on and it is complicated to get to technician who runs the same tests, no one wants to help. I got the biggest lemon you could find. I probably have use of it for ten hours. Help

dell doesnt support its produce

I Just bought this Dell computer & It is slower than my laptop that just took a dump. It was 5 years old. Highly recommend to never by a Dell again. I am one minute away from throwing it through the window. Biggest piece of cramp I bought.

I have received over 15 calls a day from united recovey system, stating that they are Dell Finanical Services. I explain that I had made arragement with Dell on settlement of my account. They stated that account had been turned over to them plus a 80% mark up on a dollar for recovery.

After coming to agreement to settle the account. They refused the a money order and stated they needed to have assest to my bank account for payments, because they no longer receive money orders or any other payment by mail into their offices.

My laptop was having a problem with the speakers being staticky. This started a month ago. I stayed on the phone with one of thier techs at Dell customer care for hours. She said she thought it was the mother board. A tech came to my house to replace it. It didn't work. More hours on the phone. Now they said it was the speakers. He came again and replaced them. Still no good. Now after more hours on the phone I was told that they needed to replace the speakers & the mother board at the same time. They also said that I probably needed more memory, so while he was here he installed 2 gigs more memory (which I paid $57.00 for). After that the computer went haywire. It kept freezing up. They sent the tech back to remove the extra memory. The tech said the extra memory was probably not compatible with my laptop. I think that's what is causing all the problems. Last Saturday I stayed on the phone with them for 9 hours! Now we erased all the memory from it and reformated it (2 days ago), which took another 2 hours. This morning I wake up and try to go online and the freezes up again. I haven't been able to use it for over a month. When you call they switch you around 5 to 10 times till they find the right department. If a tech doesn't want to deal with it they disconnect you and you have to start from scratch. I have been spending all my weekends trying to deal with them.
Paula Kidonakis
30 Arcadia Dr.
Dix Hills, NY 11746

service tag 1RFQX91
service code [protected]

I am very upset! several things! i ordered $500 worth of stuff for xmas for my son i sent it to my parents address to hide it and the bill sen to me i did this last yr and it was no problem this yr i got flagged! i called got disconnected 3x and finally got someone and i gave them my address, phone#, soc # and mothers maiden name they told me i had to wait to receive a letter in 14 days and to call back when i receive the letter and to do what it asks i spoke to a mgr because i cant get this in time for this crap she said i have to wait for a letter this is ridicilous about a stupid address whya cant it be adjusted over the phone? so i said cancel my order and i will buy it at walmart she said no problem and canceled the order and hung up on me! this is how you treat customers? i do alot of business with you all im very upset! and I bought a computer last yr i have 5 days left on my warrty my computer doesnt hold a chrg my hubby called on it and the guy in the middle of the disscusson said i have to go to coffee break now and i will call you back and never did! my hubby called back to speak with another person and said they have specific break times this is sooo unecuseable in my book! we are sending the computer back i hope this gets resolved! im waiting and gonna pay off the account and will never shop with you people again i am soo dissapointed and will tell all of my family and friends the same!

It all began on September 1, 2006. I decided to order some computers from Dell because I had just began a home health care business, and the computers were needed to tend to the paperwork associated with the business. I had recently viewed a commercial promoting a 90 days 0% interest for purchasing a computer. Although we had a credit line established for the company, I decided to go ahead and take Dell up on their offer since we still had so much more that we needed to purchase. I called Dell, and the representative that began assisting me was named Traci . She gave me her extension and from then on out, she is the only Dell representative that I would call when I had questions or concerns regarding my account. With Traci, I placed an order for 2 Dell computers for the promotion of 90 days same as cash. That was the end of all correspondence to Dell that day. I did not speak to anyone from Dell again until I received my computers about 2 weeks later. I gladly received the computers from the UPS delivery guy and here is where I made my biggest mistake. I did not check the name on the packages. Who checks the name on a package they know they ordered and are expecting? Something tells me that I had checked I may not be in the predicament that I am in today. ….. Anyway, I set the computers down by our front door, and when my husband comes home later that night, I let him know that the computers finally arrived. He looks down and starts to inspect the boxes, and then asks “Who’s name this” I “go to the boxes and look down at the name on the address label and state that I have no idea whose name that is. (It was my name, my business name, and some random man’s name all on the packaging slip.) My husband makes it a point to tell me to call Dell tomorrow morning and make sure that I call them and tell them to remove the name off of my account. So the next morning I call Traci, ( I have her direct extension) and ask her to please remove the name from account. Why and how this person’s name got on my account is the mystery that for some reason cannot be explained. Traci tells me she has removed the name from my account, and I am satisfied. While I am on the phone with her, I decide to also let her know that we will be returning one of the computers that we purchased. My husband and I realize that at this point in such the beginning stages of our business, that we do not need a 2nd computer. I tell her this and she transfers me to another department, which then tries to persuade me to keep the computer and even goes as far as to offer me 50 dollars if I do keep it. I expressively told her no, and was then given the directions on how to return the 2nd computer. A couple of days later, the UPS delivery guy comes to pick up the second computer, and I thought that my issues with Dell computers was over. I was far from wrong. About two months later, a detective shows up at my door, inquiring about a computer that was purchased from Dell. I made him aware that yes in September, I purchased two computers from Dell, and after we received both computers, we decided to return one of them. I was very confused has to why he had come to my house, and was under the impression that Dell had not received the second computer after all this time and decided to press charges. But as I learn along the way, that at all was not the case. After he left, I call Dell to ensure that the computer had indeed been returned. While verifying my account, I once again hear this name, the name I thought I had fixed with Traci Tucker way back in September. His name was still on my account! I once again told the representative to please remove the name from my account and that I had no idea who this man was. I NEVER told the Dell representative anyone’s name other than my name so to this day I do not know where that name came from. There were no phone records stating that I stated this name because I did not give this name over the phone to a Dell representative. Once again I was told that the name would be removed from my account and that the second computer had been returned. I began to get suspicious and started to realize that maybe the detective had come to my house under false pretenses…. Then the early one morning in December, I receive a knock on my door and its Fort Bend County Police Department serving me a search warrant for my home. Why you may ask? Apparently the man’s name on my account was pressing charges for identify theft! They came to my home to look for things with his name on it, or anything that showed that I was stealing identities for a living! Since December 2006, I have been living this nightmare. I was arrested and charged with “Fraud Use Possession of Identifying Information “ and for over 3 years this case has been dragged on. It wasn’t until May 2011 that my case finally went to trial. I was convinced that I would walk away with a not guilty plea. The prosecutor did not have one iota of proof that the charges against me were true. The first two days of the trial went great. It seemed my lawyer knew what the hell he was doing. It wasn’t until the Dell representative from the fraud department took the stand. This is what the prosecution was able to make his entire case on. This was the witness that MY lawyer subpoenaed for and SHE should have been the one to make the case go in my direction. My lawyer assured me that he had spoken with her by phone and that she had nothing substantial to say. Well he was wrong. She went up on the stand and stated that it was absolutely impossible for two accounts to be mixed up. According to this representative from the fraud department, the business and personal computer purchasing systems were TWO COMPLETELY DIFFERENT PROGRAMS. This man had previously purchased computers from Dell in the past on the PERSONAL computer side, and since I had purchased computers from the BUSINESS aspect of Dell, the only way his name could have gotten onto my account was if l told Traci his name during my first initial contact with her. I NEVER told the Dell representative anyone’s name other than my own, so to til this day I do not know where that name came from. There are no phone records stating that I stated a name because I did not give a name over the phone to a Dell representative. Dell only has record of some of the phone call that I made to them; they did not even have the notes from my first initial call actually placing the order. Some things were very fishy about this Dell representative from the fraud department. 1st off, a Dell lawyer accompanied her and watched her testimony. My lawyer asked her that if she were to answer these questions incorrectly, what would happen to her. She stated that she would probably lose her job. Doesn’t that seem a little fishy? Essentially she had a babysitter come down with her to make sure she was answering the questions the way DELL needed the questions to be answered. She stated that our computers do not pre-populate, you must give the representative the names on the account in order for them to show up on the account. I did not. I had the money the entire time to make the purchase for both computers! I never needed the 90 days same as cash offer, but for some reason I used it. When closing arguments began, this is what the prosecution was able to make their case on. Every other line he said was that business and personal computer sales could not be mixed, they were two different programs. (If anyone reading this knows this is not true, please comment or email.) My lawyer not once refuted anything the Dell representative said, and I still feel that if he would have at least planted doubt into the jurors mind, that the case would have gone a different way. After 3 ½ hours of deliberations, I received a plea of guilty. I was a registered nurse, and now that I have felony conviction, I can no longer work. I was sentenced to 3 years probation and 120 hours of community service. I can no longer work which means I can’t provide for my family, pay my bills, buy food or obtain other vitals things necessary to survive on a daily basis. I am innocent and Dell has ruined my life forever to cover themselves. No one will hire me due to the charges filed against me. This is a very sad case and I am posting this complaint to see if anyone has had a similar problem or does anyone know what I can do to resolve this issue and regain my life and career back.

Please email with suggestions or ideas:
dellruinedmylife@gmail.com

I ordered a computer from Dell through my company before Thanksgiving. The delivery date was to be right after Christmas. When it got close to the time when the computer was due to be shipped, I checked the order status online. It showed that the delivery date had been slipped by an entire month.

A conversation with Dell's customer service reps (in another country than Dell) said that it must be due to parts being back-ordered and that they had sent emails to everyone who had been affected. I spoke with the accounting folks in my company who manage these employee orders and they were unaware any issues up to that point. Dell has not responded to any inquiries about why orders are being delayed and this is from a company that will be replacing 30, 000 computers over the next 3 years. I've cancelled my order because I don't know if Dell will even meet their January delivery date.

Dell used to have a good reputation for customer service and product delivery. If they keep it up, they will find themselves in the same category with the rest of the computer companies that have slowly fallen apart and gone out of business.

I ordered a computer December 17 2009, and I still waiting. Dell sent a mouse and computer case two days after I placed my order. And started billing me right away. I called dell and told them I don't need the case and mouse until I receive the computer. Now I am trying to return the case and mouse, I can't get to respond. Who knows when or if ever, I will receive the computer. When I talk to someone at Dell they never do as promised. My advice to anyone who wants to order a dell is don't.

My new $4200 dell computer does not work. I have spent countless hours with Dell trying to resolve the problems. Each time you call them you speak to a different person who has a different idea. I have reinstalled twice which means I have lost all my data twice, not counting the time when they replaced the hard drive which did nothing. Dell will not replace the system under any circumstance it seems nor will they give any timetable for replacing the further hardware. Now they do not return my attempts at contacting them. I paid extra for what I thought was a 2year at-home warranty which now is totally flawed.

In all my years in business I have never got to see something like that before from a large corporation and BAD business is putting it lightly...

dell has this customer service dep rep's from india that have NO BUSINESS answering the calls on behalf of dell and not only refusing to give the proper help.. they are trying to sell you the same product again disregarding your issu and the FACT that you are covered by your warranty and saing that the POLICY is changed... IF THAT IS THE CASE... and us the consumers PAID FOR IT IN ADVANCE, then pay us back or DO THE RIGHT THING BY YOUR LOYAL CUSTOMERS!

This is by far NOT a good service and it will build a lot of regrets for dell if they are going to continue this kind of degrading and bad service.

I purchased a Dell Inspirion in October 2008 a few weeks out of warranty the hinges busted on the laptop. I hardly ever use this thing. They need to make it right with me. Just beacuse the warranty expires in just a short fractoion of time later does not release the manufacturer from certain obligations. I am working very hard to speak to an American on the issue i have made it to Corporate Escalation Departent. They are next. Then I will start again. Dell can go to Hell.

Dell canceled my order 4 times without even telling me. Each time I had to find out by the tracking number. The last time they canceled my order i spent more than 2 hours on the phone trying to get it fixed. I will never do business with them again. They even promised me a better price if I would order the same product ( flash drives) from them again. This was later denied and I was told not possible. Looks like they train their people to tell bold faced lies. Terrible company. The customer is not first with them.

My complaint is about a Dell Studio laptop computer I bought in July 2009. It performed satisfactorily for a few months and then things started to go wrong, small stuff at first, not a problem. It would take it to the local Geek Squad, the operating system, originally Vista, was replaced with Windows 7 and that was given to me as a reason for slowness and some of the minor problems. But problems kept accumulating; about a month ago problems with gmail occurred, it wouldn't accept attachments, wouldn't put contacts into the address line. It would hang up and quit in the middle of some activity, -no warning. Other times, on the internet or just using a local program, it would switch to a screen would say it was updating windows and not to turn the computer off, maybe hold me up for 15 minutes while it was doing who knows what, couldn't stop it. Then I lost internet access, -a driver problem was diagnosed but a new replacement wouldn't be recognized by the machine, so no internet unless I used a cable connection. Then that wouldn't work. And now it won't even boot up. The whole machine has just fallent apart. It's been serviced many times by different teams, but keeps coming up with new problems.
I'm advised not to waste any more time and money getting it fixed. Yes, everything is backed-up but for a $700 machine to fail so drastically after less than 2 years of pretty gentle use is crazy.
Don't anyone ever thing of buying a Dell device.

I purchased a computer over the telephone with Bluehippo around Oct. 2006 after i heard a radio advertisement, it was a great bundle: a flat screen tv, a$300 mail- in rebate, free software and more, that is why i participated and gave all the needed information to recieve my merchandise and to began building up my credit, well things did not turn out the way i planned it, soon as they had recieved my bank information they withdrawaled the amount of $124.19 which was 3 payments of $41.33 for a down payment than thereafter they began taking $106.64 by weekly for atleast 5 or 6 it had not dawned on me until my account was overdrawn and i had a fee to payof $25.00 to my account and a $20 fee to Bluehippo than i realized i had to say or do something inregards to this matter, i know in the agreement i should have arrived to me sooner, so i was forced due to no response to visit the BBB websight to see if there were any complaints filed against their co. and i was told they had several complaints, one of the agents from the BBB mailed me some complaint forms to pursue action against them if they did not respond to a written letter i was told to write to them on behalf of my merchandise or founds, before i could take legal action against them they sent me a computer lest than a week it really amazed me how quickly they delivered it, i latter found out the whole price changed, the price for the Dell computer in full is $2203.28 and the contract i should only be making (28) payments, this one cost more than the original i one alone with the gifts, i was thankful to recieve the computer since i did not recieve anything else exspecially because all the payments that was tooking out of my account so that is why i decided to keep it, now the issue is i think that i am being well over charged, my point is that i should have been paid in full . Later, maybe a few days after the computer was delivered i called Bluehippo and asked them about my free stuff that comes alone with the computer, one of their reps. told me i no longer qualified for them after all i had gone through waiting on my computer i purchased from them, that really disapointed me even more, so i questioned one of their rep. over the telephone once again to find out why i could'nt recieve my gifts, i was told because i had no fundings available in my account a couple of times that was not in the contract but due to a misunderstanding on not getting enough information about the dates i would have had it in there, accurate information was not clearly given on what dates it was to be in there so it could be withdrawn out of my account, each time i called to get the dates correct so my account can stay at a possitive, i also apoligized to the person i spoke with eventhough it damaged my account each time the fondings were not available i had to pay the fees on both ends which i was'nt very pleased with. I feel they are ripping me off because as of 12-15-08 they are still getting paid but i am losing a lot of money and not establising good credit nor recieving my gifts so whomever this reaches i hope you can take it to heart and help me out of this terriable situation.

PS IF IT IS LEGAL I WANT
TO STOP MY PAYMENT !

Don't even know where to begin with all the lies I have been told over the past 3 weeks. I purchased a new Studio computer and Laser printer in June, then waited to receive a statement. I told the sales person I had purchase a computer several years ago but that I had sold my home and moved to another state. All the address and billing information were given to her at the time, and I was told I would receive a statement in 30-45 days.

I kept calling the only number I had and never being able to get a person on the line. Even entering my SS# did not help me to get account information because I did not have a current account number.

Finally in September a real person called me and agreed to send me a statement and said they were sorry, but this happens all the time. I was assured that as soon as my account was current any charges they had made to the account would be removed as it was their fault I could not access my account. They had put a "LOCK" on it so I could not pay anything on the account.

Now I am current and the story has changed. It is not Dell's fault but mine and they are not going to remove the additional charges they made and sorry but the promotion I bought the computer under no longer exist and I have to pay the interest rate they decided since my account went deliquent.

I firmly believe Dell does this deliberately to charge interest to customers so they do not get to pay their computer off during the promotion. This is the last time I will ever purchase a computer or any other product from Dell. I will also never recommend them to anyone in the future.

I purchased a Dell laptop several years ago. May I add at that time, their customer service department was wonderful. It seems that the power cord to my lap top was poorly designed, I've had a problem with the male end breaking and causing the wire/cord to short out. My first complaint approx. a years ago, was handled properly. A tech came out, free of charge to replaced the cord, and made sure that the lap top was not damaged from the electrical shorts. I was very pleased with their service. Serval months ago I just had a very small tech question, just a question and didn't need any service. OMG, I got the round around, told that I would be charged to answer a question, and worse of all the first customer service rep was the biggest idiot I ever spoke to. I may as well have spoke to the wall. Then the tech who I spoke to was even worse. He was an East Indian and I couldn't understand a word he said, nor could he comprehend what I was saying. I was so disgusted I hung up. Well now the 2nd power cord has also broke, at the same place creating the same problem. This is causing a issue regarding safety from electrical shock, as well as damage to my lap top. I spoke to several reps about this, and also managers. They did offer a cord that would not "spark" if I paid for it. Aren't you suppose to get a safe product from the beginning? Well again, reps that can barely speak or understand English, I was continually put on hold, I was bounced from one person to another before I even got to speak about the problem, and this took over 40 minutes. Each person who I spoke to was told this is an issue concerning safet. I explained the risks, harm and legalities of the problem, and I was put on hold and told I'd have to pay for a cord that didn't spark. The end result was that I stuck to my guns, and refused to accept that answer. I asked for a reference number to document my call over 10 times, and they failed to provide me with one, finally the last tech manager who I spoke to said he would make an exception and send a new cord and upon my 13th demand I was given a reference number to have proof of my call. I can barely wait, it will probably take months to have a cord sent, and no doubt it will be the wrong cord. In the meantime I should notify my next of kin since I'll likely be elecrocuted by then. I will never buy a Dell product again nor will I recommend their products.

I purchased 2 laptops 10 months ago..took extended warranty...1st laptop had a problem tuesday..got told we have to pay again before we would get help..did this..2nd laptop had a problem wednesday..again got told I had to pay again before I got help with the issue..this is out of order..dell is ripping people off and is getting away with it...I will never get another dell and I will make sure everyone I know also knows whats going on...I was even hung up on by dell support and there's no where that you can make a complaint about dell and it's issues

I've been a Dell guy since the 80286, but sadly can no longer recommend them. Worldwide Tech Services, Dell's on-site service in this area, is also horrible.

The first XPS L702X made a horrible sound. Two days later on-site service came to repair. The repair guy didn't fix the problem and did not hook up the keyboard, so I was left with a product that worked less than before the repair. (I had to use a USB keyboard to use my laptop!)

The second one I received the monitor flickered. A different repair guy came and replaced the motherboard and the LCD. After which I got errors when using files (which is important when using a computer).

The next repair guy stood me up after I rearranged my day.

On the final repair, the tech put in a pre-scratch screen and my keyboard was no longer back lighted. So, in all the repairs, I never had one that fixed the problem or didn't cause a new problem. Buyer Beware!

The third computer has worked but I have spent tens of hours (probably about 40-50 hours all told) on tech support with India because Dell uses really bad hardware these days. There are many other manufacturers that are using quality parts. I would highly recommend never buying a Dell and going with a competitor.

Don't get me wrong, I do like the computer now they sent me a working one. But it has only one working USB port (google USB 3 L702X issues!) and no bluetooth (both of which were ordered and should work). But I am NOT letting these monkeys in my computer again.

I am however, not very impressed with the quality of Dell's service, support, or product. This ordeal started in August and is just wrapping up (I hope) in December with a mostly working computer.

CEC solutions guarantee after 5 payments I would recieve a shipping date for my laptop and printer they guaranteed the delivery would be June 1 2009 with and 8 day window. But that was after I already did 18 payments. I called the customer service on the 9th day and there response was that they were having a problem with dell and asked me would I like to switch from dell to hp and I said yes they told me to call back for delivery and I did. They give me another three weeks for my shipment to arrive on the 29 of June. They knew well ahead they having problems with dell they should have given me a courtesy call and explained themselves to me about the situation. They are un professional its not my fault they are having a problem with dell.They should rush my delivery and not make me wait another three weeks.Thats being courtesy not making a person wait three more weeks.There customer service reps are very un professional. They need to go back to school to learn how to talk to people. CEC is a total rip off they make you wait for something they ain't paying.They call themselves gaurantee consumer then when you complain that your shipment didn't arrive they say they can' t guarantee the arrival and on the phone the same thing we gaurantee your delivery date which they are full of it. I want my product within a week or I will seek legal action against them .I feel that I don't need to wait another three more weeks. thank you Miguel Perez

Company is a SCAMMER... wanted a copy of my credit card took my money right away but never recieved product. Never answered the phone. Never responded to email complaints..Live chat was a fake.. I have made a complaint to the Better Business Bureau.. My bank for fraud..This company has several names...Google before you order from them..I wish i had. I will see that this company GOES DOWN AS SCAMMER!

I live in France and my daughter studies in England. I wanted to buy her a laptop and it seemed easiest to do this through Dell. They delivered the lap top and the casing was damaged so it was returned and they replaced it with one that didn't get beyond the blue screen of death. It was returned and never replaced. Since this moment (two months ago) I have just had a string of frustrating emails, from a selection of people who I seriously doubt actually speak English. They are incapable of answering a direct question, they send ungrammatical and formulaic emails that contradict one another, and despite having received £400 my daughter still has not had her lap top. The last email I had simply said "without this number we cannot help you further". And apparently that is good enough. I have since tried sending messages to the "unresolved issue" link on the web site, which they haven't replied to. Despite requests for an address, a name, a telephone number of someone to actually talk to I have been ignored. I am seriously unhappy. It would appear to be daylight robbery.

from Dell Online Promo 2009
reply-to delloffice3@onlineclaimsdept.co.uk
to
date Fri, Jan 16, 2009
subject 2009 Winner!
mailed-by sympatico.ca

The sum of £500, 000, 00 GBP has been Awarded to your E-MAIL ID, Get back to this us with your info via (mrpaul_bell@live.com)

Names :
Address:
Conntry :
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Age :

Mrs Rose Bill
(Information Officer)

The customer service is terrible. In the whole hour I spent on the phone I spoke with 5 different people and my laptop is still not working.I haven't had my laptop for a whole year yet and have gone through hell and back. They don't speak good English and tried to get me to pay $150 or my laptop "will never work properly". I need my laptop for school and I'm sooo disappointed I will tell everyone I know to NEVER so business with Dell!

I PURCHASE A DELL LAPTOP ON 30 JAN 2009.HARD DISK NOT PERFORM WELL .TAKE MORE TIME IN OPENING.AFTER ATTENDING BY DEALER NO SATISFACTION
PLEASE SOLVE THE PROBLEM
B.D.SINGH MOB NOS. [protected]
ADDRESS B-505 NH-5 NTPC COLONY RIHAND NAGAR DIST-SONEBHADRA U.P. PIN 231223

Bought Dell studio 17 in May 2009, got blue screen a couple times within the 1st month, then on August 2 2009 it totally crashed. I call tech support, on the phone for 5 hours with a tech that was very difficult to understand but after 5 hours my computer was up and running again. A few days later I start getting blue screen again but did not have time to call tech support. Many blue screens later today Oct 23, 2009 I call about it. They again want me to back up and start from scratch. I told them I don't have 5 hours to deal with this junk computer product they are selling. They assure me it will only take 1.5 hours and surely not more than 2 hours. I explained I do not feel a new computer should causing anyone to spend 1.5 hours for the product to function properly.
*They just plain don't care.
*They have my money and it don't seem to matter if I spread the word of their very poor products and customer service.
*MY SUGGESTION WOULD BE DO NOT BUY A DELL PRODUCT!
I will get a new laptop to replace this one and write the money loss off as an expensive lesson learned. Hopefully you will run across this review and others I have seen describing the same issues and save your self a few hundred bucks :)

I updated the memory on my Dell workstation and received an error message stating that I needed to install a memory fan for my workstation to work. Dell has made it so that the fan required is a proprietary fan from Dell, thus I could not purchase it from a local computer parts supply store. I purchased it over the phone from one of your customer service rep on Saturday (Feb. 20) and paid an additional $16 for one day business delivery; thus expecting to receive it on Tuesday (Feb. 23). At 2:28am on the expected delivery day I received an email that my order has been cancelled. This is not only unexpected but completely unprofessional. Why was my order cancelled and why was I notified on the day in which it was to be received? (note: I was told 3 different reasons why it was cancelled; from out of stock, ” we needed you to contact us again to verify that you wanted the product” [even after I actually ordered it], to “insufficient funds” – which I was insulted by).

When I purchased the workstation I made several things clear to the Dell rep that I was speaking with; easy memory (over 16gb) and graphics card upgrades. The assurance from the representative that these areas would be easily upgradable and that I am receiving the best products and customer services seems far more specious than reality.

I tried to contact a representative immediately as Dell has put me at an impasse. I have clients awaiting proposals, potential clients that I am trying to pursue and I cannot work without the proprietary fan.

This morning I spent nearly 7 hours in contact with Dell. I was hung up on twice when I asked for the rep’s name and once by a sales rep (Adam Fleetwood). I spent a continuous 45 minutes on hold and 2 hours total. The client that I was working with is taking his business elsewhere when I told him that I would need to push the deadline back. I am losing more than monetary value; my reputation in a volatile economy is taking a hit.

I reordered the product on Feb. 23rd, which was the original date of expected delivery, with next day delivery. I was told that it would be shipped out on the 23rd in Dell’s 5pm shipments and that I would receive it on the 24th. When I contacted Dell on the evening of the 24th I was then told that it is in production and the shipment date would be the 25th. At 3:16am on the 25th, I received an email from Dell stating that my shipment “should” be shipped on the 3rd of March.

My workstation is obsolete, I’m losing potential clients and Dell has devalued me as a customer and business. At one point I was looking at Dell for future workstations per growth, now I’m not sure if I will even consider a Dell printer. I’ve spent nearly 12 hours, 3 of which was hold time, trying to get a product that Dell has made proprietary. I’ve received ambiguous reason as to why it is being delayed and was hung up on when I requested information concerning the representative with whom I was speaking with.

The fact that the Dell rep that I was working with when purchasing the product purposely neglected to inform me of the additional parts needed to upgrade, that Dell makes proprietary parts that they are unable to provide, Dell’s perfidious practices leads to the ostensible devaluation of customer ‘s situations and business, as well as, consumer fraud. The mental stress and fatigue from losing current and potential future business over a proprietary piece is nocuous at best.

Desired resolution:

When I contacted Dell the second time I merely wanted a reason for the delay. I was then offered free shipping – which I did find insulting since it was already 4 days after original purchase and I was losing far more than $16. Dell should provide me with an entirely new workstation that has the parts in which I was looking to upgrade my system to, per my specifications, as this is a nominal value considering what has been and potentially lost.

In May 2008 we ordered a Dell Inspiron 1525 laptop as a high school graduation gift for our daughter who has since gone away to university. It finally arrived in July and although it was late, we did not complain. She called home absolutely frantic on September 26, 2008 because her laptop had stopped working - she is in the first year of a Bachelor of Commerce program and most of her course material is online and she is required to write weekly quizzes online as well. Obviously all her essays and case studies must be professionally presented and can not be hand written!

She MUST have access to a working computer at all times!

She called the Dell service number and after navigating the voice mail found someone in technical support that had her run hours of diagnostics - she had to stop to go to class and then had to start the entire process over again when she could get back to her room. Finally the Dell person agreed that it was in fact a hard drive failure and told her to remove the hard drive so she could tell him where the unit was made. She is a seventeen year old girl in a dorm room - she does not have access to tools!

At this point she called home again and we agreed to drive the two hundred + miles (with gas prices over $1.00 per litre) to bring the laptop home so that I could deal with it.

I called Dell and went through the whole rigmarole again and because I had a screw driver I was able to remove the hard drive and report that it was made in Korea. This process took hours!

The technician said that he would send a replacement and I should have it in a few days. Several days later a new hard drive was delivered. I was stunned to see that is was made in the same place as the faulty one and even more stunned when I realized that the hard drive was completely empty and that I was going to have to spend hours re-installing all the software that we purchased (installed) with the laptop.

We then had to pay to have the laptop sent FedEx overnight as my daughter had already been without it for more than a week!

When she got it back she had to spend hours re-installing her own programs and files, re-registering her anti-virus, setting up her iTunes etc.

I had already decided that I would never buy anything from Dell again when she called yesterday (January 27, 2009) to say that once again her laptop would not start!

This time I left work immediately and drove the 200 miles (round trip) to her school to pick up the laptop. I called Dell as soon as I got home and spent two hours on the phone running repeated diagnostics until once again the technician conceded that it was in fact a hard drive failure!

He started to give me the spiel about sending a replacement hard drive and I demanded to speak to his supervisor. His supervisor tried to give me the same line and I told him that I wanted the laptop fixed properly and that I was not going to waste my time again.

Finally he admitted that there was a repair depot in Newmarket, Ontario (approximately 20 miles from our home) and my husband agreed to drive over to drop it off this morning. The round trip took over two hours as we are in the midst of severe winter snow storm.

Hopefully the repair depot will fix it properly and not just replace the hard drive again!

When we get it back we will once again have to send it back FedEx overnight and incur another $40.00 charge!

Why should I have to incur cost because your product is defective? When I asked the four different Dell employees that I have spoken to in the last 24 hours no one could give me an answer.

I called Dell customer service and spoke to one gentleman who said he could not help me and when I spoke to his supervisor and explained about the hours we have wasted and all the money we have spent because your product is defective he said “that’s too bad” and refused to reimburse us.

Do you actually consider that to be “Customer Service”?

I have never written a letter of complaint before but I have never experienced anything like this – trying to deal with Dell is frustrating beyond words!

I would like all costs we have incurred (approximately $250.00 Canadian to date) refunded. If we experience any more problems with this laptop I want the entire purchase price refunded and we will buy a laptop from someone other than Dell!

I have contact Dell's Executive Customer Service Team concerning some issues I have had with two purchases. They simply do not respond. I have always appreciated Dell's business ethics and had confidence in their products. That is no longer the case. They say one of their goals is to address customer's issues. That appears not to be true. They overcharged me for one product. And, I bought a refurbished laptop, which obviously was not refurbished, and probably could not be refurbished given the issues involved. I no longer trust or have confidence in the Dell Corporation or their services.

I have already paid a Citi AAdvantage World MasterCard bill on 8/22/08 for $49.99 for Norton Annual Renewal (Ref. HF1XD500). Today I received a statement from FIA Card Services (MasterCard from Edward Jones), which includes a charge of $69.98 from DRI Symantec Dell. This is the same anti-virus service and I should not charged for both. Please advise.

jackieutz@bellsouth.net

I purchased a Dell Desktop 4550. The desktop 4550 was advertised to come with a $70.00 rebate.

Windows XP does not support all peripherals so I also purchased an Epson Perfection 1250 scanner. It was to have a $30.00 rebate. I sent in the packing slip from the box of the scanner.

The envelope stated it was the packing slip. I then received a postcard from the Dell rebate center stating that the packing slip was unacceptable. I contacted Dell online to receive the right packing slip, received one and returned it.

Dell has refused to honor this packing slip and pay the $30.00 rebate.

Dell has also refused to return any correspondence I have sent to them. Dell states they would respond in two to three business days. They have not responded yet.

Also the $70.00 rebate for the computer has not been received. All paper work for the computer was submitted properly. I have not heard a word about either rebate.

I have requested the status and correspondence is not returned.

Dell is very unwilling to live up to their rebate agreement. I am out $100.00 in rebates because of Dell's refusal to correct matters and make things right.

I am so frustrated right now I can hardly type. Everytime I call customer service and I mean everytime the wait is horrendous. My last wonderous experience was with tech located somewhere in the southern hemisphere. I could not understand him and he was very curt with me. He ended up selling me two virus protectors, charged my bank account with both. As soon as I realized what he did, I advised him. He stated he would credit my bank account right then. Not true. I have made at least 10 phone calls trying to get one of the virus protectors cancelled and get credit on my credit card. To date, I have no results. DELL GET SOME ENGLISH SPEAKING AMERICANS AND MAKE YOURSELFS ACCESSIBLE TO THE REST OF YOUR CUSTOMERS. I will never never never purchase another Dell computer again.

I recently ordered and received (not in a timely manner) a computer from Dell for an individual I occasionally help out who does all his work on the machine. As part of the order I made sure to check whether or not the graphics cards supported DVI. They even had a "Help Me Choose" page that I looked at and could see that my chosen card, although integrated, did support DVI. I have snapshots of the website showing it and the actual URL to the page that shows it also. Anyways I got the machine and low and behold there was only VGA connections to be found. I contacted Dell and was told that integrated cards don't support DVI. So I pointed Dell's website out to him that said it was supported. He agreed that Dell was in the wrong. All I wanted was for Dell to send me a free graphics card. Not a big deal for such a small company. At first he basically told me there was nothing he could do for me and to take a hike. But after some persistence he now wants to sell me a graphics card and they will pay half of the cost. I want to know why I have to pay for their admitted mistake? Sounds like false advertising to me. I can imagine the ad, come buy this graphics card with all these features including DVI support, and then sending you something that does not support what they just advertised. I think Dell doesn't care about their service quality any more or their small customers.

In the attached picture look for the Intel X4500HD adapter column and the scroll down to the row that says DVI Support and you will see a check mark indicating it is supported. The URL to the page is http://www.dell.com/content/learnmore/learnmore.aspx?c=us&l=en&modalheight=600&modalwidth=600&s=dhs&~id=hmc_graphics_studiodt&~lt=popup&~tab=details

called dell support because laptop was running slow, paid 239$ for support they assured me they would fix it via phone.well all they manage to do was lose all my info, pictures and wiped my hard drive out! my friends son that dropped out of school fixed my computer .dell told me i needed a hard drive and they want me to pay them 239$ i will NEVER BUY FROM DELL AGAIN even if they were the only one to sell a computer i would go without before i buy anything from them.i don't feel i should have to pay them 239$ for a phone call

we purshased a 50 inch dell plasma tv and has broken 3 times and of course they sent a new one because we were still under warrenty the second time of coarse our warrenty was up and the money to repair it came from our pocket now the 3rd time we cant afford it.ive gone on the computer and read several peoples complaints and i think its wrong that we are the ones losing out.we cant afford to get it fixed now and anytime you want to talk to anyone you cant they want to charge you to talk to someone from america that you can understand therefore i have conntacted my local news and the better business bureau. very displeased