Complaint Rating:

In June of 2008 my mother, who is 80 now, saw and add in our local Bakersfield Ca newspaper. She called Dell's 800 number and although she could ask NO questions or even answer theirs. The great company took the order, built a Inspiron 530, and sent it to her. I come out of the box and there it sits. She doesn't know who to even turn it on. Had I been here in Bakersfield this would not have happened.

Now every month she pays $33.00 and dust the computer. I have called and called and spoken to INDIA and the Philippines. No one can help me and I can even get the account number. I did however get the ADDRESS to send a note to DELL. They but really be n HARD times when little OLD ladies are talked to about building a compute. I know most of her answers were..I DON'T KNOW. I have NO IDEA what that is. What is the color...COME on Dell. YOU need a good lawsuit to make your year.

I have NOTHING on this computer and since I have moved back to Bakersfield and my mother is NOW living with me...I have tried to RETURN this piece of crap back to them. I'll bet IF I stop paying for this hunk of junk...they get in touch with ME. That day is coming. HOW dare you Dell computers build and sell this thing to a person WHO could not even tell you what they wanted. MORE like you said you NEED and HAVE to have this and she said...I guess...I don't know.

I'm not 80 and trying to help my mom out. I want her to live the rest of her life without crap like DELL COMPUTERS scamming her. h yea, did I tell you this computer has never been turned on...she didn't understand that when you took it out of the box and plugged it in...what other things were needed to make it function. But it is past their return policy...Does anyone know IF I can turn this around for her...get it back to Dell and get her money back? HELP I guess...what a RIP OFF Dell Computers is!!!