Complaint Rating:

Company information:
Dell
United States
dell.com

I just wanted to say that I will never ever purchase from Dell again. They have no regard whatsoever with customer service and their tech support overseas is absolutely horrible. I own a laptop that I spent over two thousand dollars on 13 months ago. I purchased every upgraded warranty that I could get my hands on to protect it and give me peace of mind. Ten days ago it stopped working completely. They replaced every single component of the computer and it still does not work. The system is flawed and is dead yet they refuse to replace it. Instead, they want to keep running diagnostic tests and sending more parts. Since they have replaced every single component on it and we have spent no less than 20 hours on the phone with them, what more can they do at this point? They have an obligation to me to replace they defective product but they do not. I am now looking at legal action I can take. I urge you all to please consider another manufacturer for computers. Dell is not what they used to be. They care nothing about their customers and they outsource their technical support overseas to save a buck. They do not care that they are angering all their customers in doing this. Please consider another manufacturer unless you want to deal with problems that Dell obviously does not care about.