Complaint Rating:

Company information:
Dell
United States
dell.com

My son was trying to pay off an acct with Dell. After much haggling they agreed on an amt to pay and the bill would be considered paid in full and reported to the credit reporting agencies as such. My son paid the agreed upon amt. and now Dell is refusing to report to the agencies. "Your acct has not been paid in full and we consider what you paid as a payment and you are still responsible for paying the balance." How can a business agree to accept an amt and then back out of the agreement after you have paid that amt. LIARS!