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Dell Complaints - Poor service

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Dell

Posted: 2008-05-23 by Radcliff Ring [send email]
Poor service
Complaint Rating:  0 % with 0 votes
Company information:
Dell
United States
www.dell.com

Fatal error message which locks up my computer. I have been through 8 techs and a tech manager. now I’m not computer savvy but if these people from India are techs I’m a monkeys uncle. Look out mac here I come. Dell tech support and customer service ***.

I spent 5 weeks trying to resolve this fatal error issue with these goons and many hours on the phone each tech did exactly the same functions to no avail. So here I sit pissed and still have a computer that doesn’t work correctly and dell doesn’t give a hoot. So mac is back in my house
Comments United States Computers & Accessories
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Comments

58 days ago by Venette [send email]
I know just what you are talking about concerning Dell. I brought this computer a few weeks shy of two years, so the warrenty was still there. I have talk to over 10 techs telling me to redo the installation, by now I should be a certified tech. Over and over we have been through the tests they ask us to do, and finally one said it was the harddrive, and the contractor for Dell came out and put it in and left. That wasn't the problem either and then a supervisor said he was sending out a motherboard and memory. Well, when the contractor put them in he seen that the installations was mess up and told me to reinstall it one more time. After install it, there was that horrible blue screen error..so I restarted the computer and didn't see it again until a week later...now blue screens were coming out of the woodworks it look like. Now the computer won't come on at all, it just beeps when starting. So, the supervisor that said from now on, just talk to him and gave his personal email and phone number, we can't get in touch with him...I guess he disappear after that. So, I'm back at holding and trying to understand the techs one more time. When talking with them they only wanted to renew the warrenty, which I did...now I wish I hadn't.

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