Complaint Rating:

I had ordered a Dell Inspiron 640M laptop (order number 694307649) through their website. Initially they had given me an estimated shipping duration of 10 days only, but later they showed their true colors and delayed my order by 15 days not once but twice. After a grueling time of one month Dell finally performed hara-kiri and cancelled the order saying that this product no more exists (as if I was a bloody joke for them).

They told me to order another laptop of my choice and committed me that this time the order will be shipped within 10 days. Then I ordered a substitute order (Dell Latitude order number 727276241) and to my extreme horror they put an estimated shipping date which was more than a month after. When I contacted them on this they started giving excuses that this was a system error and would get rectified soon. They assured me that in the backend my estimated ship date was much earlier and told me not to go by what is appearing in the website. They told me it was a system generated date and is displaying wrong information for some reasons. But that was yet another joking session by the Dell authorities. The system is far from being shipped till date and its nearing 2 months now since I initiated my purchase with Dell. I have registered a case with Dell via case number 168035108 but Dell does not make any efforts to give me any kind of resolution. It is quite but obvious that since Dell is a very big company it does not pay the slightest heed to small customers like me. I am really frustrated and angered by the treatment meted out to me by Dell and I wish there was someone to take action against such atrocities. I am sure there would be a lot many customers who would have gone through similar experiences with Dell. So, if you are thinking of ordering something from Dell, do go through this mail and think again.