Complaint Rating:

Company information:
260 Canoe Ripple Road
United States
Phone: 814-358-2240

July 22 2008 signed up for extended warrenty (3 years) on home computer by Dell and was told that contract would be sent in the mail. Sept. 26 2008 called and was told by two tech. support people that there would be paper contract sent. Transfered to third person and he stated that they didnot send out contracts and that I could view contract via e-mail. I stated that I wanted paper contract in my hands because anything could happen and if for saome reason it was lost I had no proof of contract except deduct from check file due to payment being made with debit card. This person was hard enough to understand since he sounded as if he was of Indian desent and then became rude when I asked for his supervisor or complaint phone number. He stated that he could give me neither because it was against company rules. I then asked for his name again stating that when I found the number I wanted to report his attude he stated he would not give his name again. He stated that this was a global company and that there were no phone numbers that would promise aU.S. number. I know I will never purchase a Dell product again and would tell others to run as fast as they can away from this company. All told I have wasted approx. 4hours on this problem and many many more hours on different problems with this company. A very dissatisfied consumer.