Complaint Rating:

I wanted to have my blog professionally designed at a low cost, and I was very happy when I stumbled upon Delicious Design Studio. Jessica's portfolio looked good, and she was quick to reply to my quote request. Of course I was a bit wary hiring someone thousands of miles away, over the internet, but I put my trust into her. She was quick to take my money (paid Jan. 21, 2009 50% deposit), but soon after that things started to seem not so rosy.

I understood that Jessica is a designer with many clients, and thus the waiting list could be long, and I was fine with that. I sent her documents with my ideas, and she confirmed that she would save them until my project would begin. After asking if she had a better idea when my project would begin, she sent me an email on Feb. 27 saying that she would begin my project at the end of March. After another email from me with some questions, on March 27 I received an email from her that stated she would be back in the office "on Tuesday" (March 31) to look over the documents I've sent and begin my design. So I waited patiently, but received nothing from Jessica.

Exactly one month later, on April 27, I sent Jessica an email inquiring what happened to that March 31 date since I hadn't heard from her for a month. I received no response. On May 5 I sent her another email, asking the same questions and asking her why she did not reply to my previous (April 27) email. I stated that I was still willing to work with her despite the lack of communication on her part. On May 5 I received a reply to my email, where she stated that a family member passed away and she is extremely busy. Somewhere between May 5 and June 4 I sent Jessica an email asking for a refund. No reply. June 4th I received an email from her explaining that she has had a bad month, wants to do my project still, etc. She does not mention my request to cancel whatsoever. On June 8 I replied to her email, asking if she received my email request to cancel and that I am sorry for her bad month, but that this has been going on far longer than this past little while. I again asked for a refund, nicely. I did mention some personal issues for me wanting to cancel - I wanted to appeal to her human side vs. going on a tirade how angry I was with her lack of customer service. Yet again, I received no response, so I sent another email on June 29 asking for a refund and pointing out that she keeps ignoring my emails. Today, June 30, I finally get a response. Jessica says that she is sorry - she "somehow missed" my last email (the June 8 one I guess), but that she wants to complete my project and that at the time I signed up, I was aware of the waiting list and the no-refund policy.

We've been emailing back and forth today, and she refuses to give me a refund. Where is my project now? If she's on top of things, why have I not been asked ONE DETAIL about my blog since the March 31 "start" date? This is just insane. The waiting list was NOT the problem. I waited. It was her lack of responses and the falsehood of the March 31 date. I think this deserves a refund, but have I gotten one? No.

BBB complaints don't do any good, either. She doesn't care about her D- rating. Wish I checked beforehand, but live and learn!

Worst customer service experience EVER.