Complaint Rating:

I purchased a Sony Ericsson mobile handset of make w550i on 05.05.07. Immediately thereafter I went abroad where the charger was found to be defective. Having come back to India I contacted the Sony Ericsson Service Center at Ho Chi Min Sarani Kolkata and was advised to hand over the defective charger which I did on 12.07.07 under complaint no. 11247. Till date the charger was not replaced despite repeated telephone calls. (Each telephone call required at least 5 attempts and involved lot of wastage of time.) Does not Sony Ericsson know that mobile telephony is an essential service and can't they not provide some chargers to the service centers so that defective charger can be immediately replaced. Compared to the cost of the handset charger is not so costly that its replacement is a big affair.

Debabrata Datta
33/2B, Satish Mukherji Road
Kolkata - 700026.