Complaint Rating:

Company information:
Whirlpool India Limited
602 Bella Vista Viman Nagar pUNE
United States
Phone: 919850812749
mvg1949@gmail.com

We purchased a Whirlpool Refrigerator serial no.INE080400053 Model No.11066 on 26-03-2008 for Rs.35750 vide invoice number 3897KMC from DASS ELECTRIC TRADING CO.(P) LTD. I think you will agree that this a costly and luxury item for a service class and onetime heavy investment. Unfortunately the refrigerator developed problem - no cooling down of the lower compartment. A complaint was lodged at 022-60008558 on 24.9.2009 registered at serial no.PN0909006533. This complaint was attended and a technician opened the appliance and only suggested me to keep the refrigerator closed for 12 hrs and if it do not work he would again come. As it did not work I again called the same technician who directed me to book a complaint again. Accordingly I again booked a complaint on 26.9.09 registered at serial no.PN0909007265. Thereafter I atleast called the service centre, technician, call centre at Bombay, Dass Electric co atleast 50 times when the Service Centre informed that the Censor fitted is not working and it needs replacement. Also informed that the said spare part is not available at Pune and they will place order and as soon as it is received it will be attended. The same person attended, examined
and informed that the PCB needs replacement the cost of which as informed was Rs.1800/-. We agreed to it. That was replaced and we paid the said Rs.1800/-. But the light connection inside has not been given and he has told he would do it on Monday which I hope. This is the state of affairs prevailing in the so called reputed company. Now I regret having purchased a whirlpool refrigerator. t a time I felt like throwing it on the road despite the heavy price paid. I had a Godrej 165 ltrs frg.which gave me trouble free service of 18 yrs and again I had a Godrej ultra which also gave me a trouble free service of 14 years. I have gone through so many complaints about whirlpool frig on this site and I doubt whether any of the public grievance have been attended or not. Now whoever go through this complaint I will request and suggest "never buy whirlpool product". I hope the future generation will go in for an Indian Product like Godrej etc. I hope I will get some response for this grievance.