Complaint Rating:

Company information:
Decode Car Hire
Yorkshire, England
United Kingdom

As usually I was checking out the web for the lowest car hire prices when I found the Decode site. The prices that they offer were lowest and I decided to book with them.
First off all, after I made my payment it turns out that Decode Car Hire is a BROKERAGE company. The voucher stated that my car hire supplier is “FranceCars” – company I have never heard off!
The problems started when I got to the Nice airport arrivals hall. I just couldn't find the company that was on the rental voucher. I was wondering around the airport for about half an hour when I decided to call the number that was on the voucher. Operator told me that he will conatct the company and solve this problem. After about 5 minutes my phone rang and a person from the rental company explained how to get to their office and after about 15 minutes I was already in my car. So my advice is - check your pick up location details before you go. If it’s somewhere outside an airport get GPS coordinates and navigation guidelines.