Complaint Rating:

Company information:
The Camera Professionals
Brooklyn, New York
United States
Phone: 800.496.0227
www.thecameraprofessionals.com/welcome.asp

Please check this company on the Better Business Bureau before you purchase. I ordered a projector from 'The Camera Professionals', and when I called to verify my order (per the email they sent me) i was on hold for about 20 minutes. When their rep 'Dave' confirmed my order, he advised that the lamp does not come with the unit, and that it would be an additional 200.00 for the lamp as well. This seemed like news to me, but not having bought a projector before, I put my good faith in what seemed to be a mom & pop company. Needless to say, when I received the projector, (i didn't get the ship confirmation until 5 DAYS later - Dave said it would ship next day) not only did i notice there was no additional box for the lamp that I 'purchased', but I also got charged for 2 day shipping which I never authorized. I emailed the projector manufacturer direct to ask if there are different price points for cameras with or without lamps. Optoma replied stating that ALL of their units come standard with lamps.

I called camera pros once again to sit on hold for 30 more minutes for somebody to tell me that even though I never even opened the box, I would be charged a 15% restocking fee for returning the unit. I advised them of the email I received from the manufacturer of my unit stating all of the units come standard with lamps. The rep then put me on hold before coming back and stating that none of their units come with those parts because they are imported from overseas and that I will have to pay almost 200.00 for the restocking fee on this unit.

PLEASE do NOT purchase from this company! They are misleading and NOT reputable. With all of the negative feedback I have found from doing a little online research, I believe that this business should be shut down by a class action lawsuit. The Camera Professionals business practices are unfair, dishonest, and misleading to consumers.