Complaint Rating:

Company information:
Circuit City
United States
www.circuitcity.com

Circuit City had advertised a buy-one-get-one-free offer in their weekly flier a few months ago for an XBOX game. The purchase was valid only if you ordered online only. I made the purchase and I only received one game.

Calling customer service, they replied I would receive my free game when they had new supplies of them. After one month of nothing, I e-mailed Circuit City about this. Their only reply was 'free game while supplies lasted'. This was a blatant excuse and a rip-off of my money as I would never have made the purchase without the free game. Circuit City is off my list of electronic stores to shop at.