Complaint Rating:

I have attempted twice to make payment by phone. Both times my check "didn't clear" However, every other payment for other bills I've paid by check by phone have gone through just fine. When I look at my bank statement, the check was never even run through my bank therefore resulting in a late fee, over the limit fee, $10 check by phone fee and multiple calls every day. I believe this company purposefully does not process checks so they can collect late fees and insufficient check fees. Is there anything I can do? Plz advise smb!