I am concerned about a complaint that was brought to our attention today. http://www.complaintsboard.com/complaints/debtpro123-c208132.html
I believe this comment to be a false accusation, either by a competitor in the industry or a disgruntled “supposed” client (I say “supposed” client because he/she does not identify him/herself) who did not do his “homework” in regards to our program, and as such is displacing his own insecurities to the world so that he doesn’t feel so bad about the financial situation he has caused due to his own accord. I challenge all of his/her claims, and encourage anyone who finds this to not be fooled by this rash and uninformed individual.
About his claim to us not being listed under the Department of Corporations, please note that we are an LLC, and as such do not have a listing under the "Department of Corporations." Please feel free to go to http://kepler.sos.ca.gov/ and note that there are two different fields to search, 1.) Corporations 2. LP/LLC. Please do type in “DebtPro 123” in each and see which one it pops up in.
Also the use of the word "Ponzi" this individual uses in the title of the complaint, we feel has no grounds, and as such the individual is simply “name calling” and this type of unfounded claim should be considered slander.
About UCG. Our client contract clearly outlines our relationship with UCG, and apparently the person did not read the contract, which is no reason to make it seem like he has been “deceived.” Again, without identifying him/herself there is no way to tell if this person was actually enrolled in the program, and if they were, they would have had to sign not only the client contract, but also the banking information sheet which also clearly outlines the relationship with UCG. On top of this, if they were a client, they would have gone through a Compliance Call that goes over all of the program details. No validity should be put to such a blanket and uneducated complaint from a person who does not read the contracts they sign, or listen to the information given about a program that they are enrolling in.
The fees he/she is complaining about "…the broker fees, DebtPro123 fees, and UCG fees…" is fully disclosed and is only 10% of the total debt enrolled, which is well below industry standard. How this fee is split up has no bearing or is any ground for alarm. What matters is the total fees charged, and this again is disclosed clearly, is explained in the conference call, and is clearly outlined in the payment calculator that is provided. Using basic math, anyone should clearly understand that 10% is the same as 10% split 3 ways. Also, we are proud that we only charge 10% when other companies charge 15-18%. How is that a bad thing?
This person claims that nothing was done to stop creditor calls, and again, it is clearly disclosed in the client contract and Compliance Call. No communication is made with the creditors until phase two. If this person was really a client, they would have received this information numerous times, and would have gotten a welcome packet that explains this again along with information about federal rights when it comes to collection calls.
Again, this "supposed" client says that people need to do their homework. I agree, and I would also argue that he needs to do his homework before making such claims on a public forum, about issues that are not issues, but fully disclosed elements, processes, and procedures of our program.
This kind of slander could be disastrous to our business and is unfounded, and therefore should be removed immediately. There is danger in allowing anonymous complaints to be posted on the web without checking validity of the company that they make claims against. We have worked hard to establish our brand, reputation, and stand behind our product. We are gaining traction, and other traditional debt settlement companies may be intimidated and as such I would go so far as to suggest that this complaint could have been a competitor who is trying to maliciously create a bad rap for what we do.
The personal attack on the owner is a slanderous attack as well and is from dealings over 6 years ago. The specifics of this claim were built around a message sent by a marketing company, redress was paid, and the case settled.
I challenge this person to identify themselves. Notice that there is no information on his profile? I wonder why that is?
We would like to formally ask for this comment to be removed, and if it is not, for people to take a good look at this reply. The complaint is ungrounded, and not based on the facts. Other than the fact that this person is uninformed about the program details, and trying to use this as a base to bad mouth us by point his finger at us rather than taking responsibility for himself and the debt that he created.
If anyone has specific questions, comments or concerns, feel free to contact us directly at 877-388-0231, and we will address things as they should be addressed, through conversation and sharing of factual information. Our goal is to make sure that our affiliates and brokers represent our product correctly in efforts to inform clients about program details, so that we can continue to help people through our debt resolution program.
Thanks for your time, and for your rational thought.