If ANY of your bids were obtained without paying the FULL PRICE, they will not refund any of your money. Their servers are WAY to SLOW for the volume. I started bidding on an item with at least 5 seconds to go and click after click were ignored as I watched a "regular" win the Ipad. I have about the best setup you could have with Roadrunner EXTREME, an I7 CPU with 16 GB RAM, Gigabit networking, etc. and it was late enough that there was NO OTHER activity on my end. Because I had bought my bids at a discount, their terms and conditions say they will not refund. My complaint here is enough to allow them to remove all my paid for bids, as well.
STAY AWAY !!