Complaint Rating:

Company information:
Bloomex
Ontario
Canada
Phone: 403-337-3664
www.bloomex.ca

Since I was going to be out of town for the days immediately preceding Mother's Day, I ordered flowers for my Mom on April 30. When I googled "florists, Penticton BC, Bloomex was one of the first ones to come up. I chose a bouquet and ordered the flowers be delivered on the day before Mother's day. She received the flowers the day after Mother's day and they were half dead and flattened, some broken. We were both surprised that the flowers had come from a Vancouver florist and had been shipped by truck to Penticton, a 6 hour drive away. When she told me, I contacted Bloomex by e-mail through their website and waited. When I received no response I had my Mom e-mail me pictures of the damaged bouquet and I forwarded them on to Bloomex with another message. Again no response. I phoned them and, of course, got voice mail saying they would call back in 24 hours. 48 hours later still no response, so I e-mailed again and phoned again. After the May long weekend I received an e-mail apologizing and stating that they would replace the flowers. A week and a half later, when she still had not received the replacement flowers, I e-mailed again, then I called again - then I called AGAIN. Finally a representative called and said they hadn't sent the 2nd bouquet because I hadn't responded to their e-mail. I pointed out that np where in their message did it say that I was to respond, it simply said they were replacing the flowers. period.

Yesterday I got an e-mail from my Mom saying the replacement bouquet had arrived. It is half the size of the original and when she unwrapped it most of the petals fell off the flowers and some were actually rotten. When I contacted Bloomex they said that when the first order was unsatisfactory I had the option to reorder or obtain a refund. No one offered me this option. They now refuse to refund my money.

Bloomex mgmt has posted on other websites saying that their competitors post all these complaints - well I am not a competitor - my confirmation number was 805669 - I am just one of the many people Bloomex has not served satisfactorily. I strongly urge people not to deal with them, they are unscrupulous!