Complaint Rating:

Company information:
Bloomex
Canada
bloomex.ca

I ordered flowers for a friend who had broken her leg. After 5 days of trying to find out why the flowers were not delivered, a crushed box of dead flowers was dumped at her door and left without even ringing the bell. She called when they arrived so I went over to have a look. The flowers in the box did not is any way resemble my original order, I guess they thought I'd never know. They ahd substituted three pathetic stems of cheap damaged flowers and 2 pieces of salal. They had been tossed into the box without any wrapping to protect then and the stems had been jammed into a piece of dry oasis. It was a total rip off...very embarrassing for me and disappointing for my friend. Their customer service people were rude and not the least bit interested in doing anything to rectify the situation. I asked for a full refund and they told me I had to send back the dead flowers by courier at my own expense to prove there was a problem. What a bunch of loosers.