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Dazzlewhite Complaints - false advertizing

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Dazzlewhite
Posted: 2009-09-09 by   cindy oeler
false advertizing
Complaint Rating: 50 % with 2 votes
Company information:
dazzlewhite
Trafford, Pennsylvania
United States

DO NOT FALL INTO THIS SCAM...AS SOON AS YOU ORDER THIS IT WILLBE SENT OUT RIGHT AWAY.. I ORDERED THIS PRODUCT AND WITH IN MINUTES I CALLED TO CANCEL BECAUSE I NEW IT WAS A MISTAKE. WELL TOOOOO LATE!!!THEY SAID IT WAS ALREADY SHIPPED... NOW I HAVE TO WAIT TILL IT COMES AND SEND IT BACK..HOPEFULLY I WILL NOT BE CHARGED BUT I HAVE A FEELING I WILL.. I'LL LET YOU KNOW
CINDY
Comments United States Online Scams
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Comments

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 42 days ago by   Resveratrol_NOT 0 Votes
The BEST way to fight this scam is to be PROACTIVE!! Here is the scenario:

If you have a PayPal account (or any other type of account like PayPal) look for their product/service called a "SINGLE USE SECURE CREDIT CARD" (you may have to download and install the PayPal plug-in for your browser).

If they have one (as PayPal does) when ordering the free trial USE THIS SECURE SINGLE USE CREDIT CARD!!! It will not be attached or be identified to your bank/charge card accounts and will prevent unauthorized charges to your account!!! * (see below) Don't forget to save your receipt for the transaction...

You will be able to obtain the free trial, and not have to cancel the account as the Credit Card will be dead *. (see below) Or in my case, fail to cancel the subscription BEFORE the 19 day trial period for a 30 day trial of the product! * (see below) Which is how they "get you", assuming that they will bill you for the next round of product(s) BEFORE you see the credit card/bank statement!!!

* NOTICE: PayPal SECURE SINGLE USE CREDIT CARDS can be processed by a merchant more than one time!!! I found this out the hard way.

It seems that a "single use" card can be "hit" up to FOUR times by the same merchant for things like multiple ship orders, or SUBSCRIPTIONS!!!

Since the free trial is considered a subscription, the merchant was able to "hit" the card again 19 days after the first charge of 99 cents (for the free trial offer).

THE WAY AROUND THIS is to log on to your PayPal account and CLOSE the SECURE SINGLE USE CREDIT CARD as soon as it has been charged the first time for the 99 cents!!! (On PayPal, just click on the menu item on the right side of the page that says "PayPal Plugin", then there will be new menus on the left side that will enable you to view secure cards and close any open ones)

Since the card was a "single use" card, you have done nothing illegal or wrong by closing this card. You have not violated any terms of agreements or any other convoluted "fine print" that the scammer has made you agree to in the free trial offer.

I assume other bank/credit card companies may have similar types of secure single use credit cards, just check out if they can be processed more than once by a merchant. Then see how to close them as soon as the first charge for the free trial comes in.

Good Luck, and if we do this right, we can put these scammers out of business, because they won't be able to exist selling their product for 99 cents and wasting time trying to collect from dead credit cards.

Pass this info around, the more who know how to defeat these opportunistic bastards, the better!!!
 11 days ago by   Michele M Skyles 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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