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dazzlesmile Complaints - unauthorized billing

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dazzlesmile

Posted: 2009-11-06 by   DazzleSmile
unauthorized billing
Complaint Rating:  100 % with 1 votes
Company information:
DazzleWhite
1121 concession 6
Vankleek Hill, Ontario
Canada
Phone: 613-678-3410
fionabradley@xplornet.com

The company sent me a trial sample but charged my credit card an amount of 92.87 American dollars. I did not get any renewals but was told that they would not refund my money I have not received any other products from this company.returned their product but to no avail.a52b2
Comments Canada Dental Services
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 12 days ago by   BERYL SMITH 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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