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Dazzle White Complaints - Unable to contact to cancel order.

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Dazzle White

Posted: 2009-11-05 by   Dennis Adamson
Unable to contact to cancel order.
Complaint Rating:  0 % with 0 votes
Company information:
Dazzle White
P.O. Box 10233
Des Moines, Iowa
United States
Phone: 623-239-4511

Sent me a free trial of a tooth whitening product that was supposed to be a free trial which I could cancel at any time. There were no instructions sent with the product and no company markings on the tube containing the product. When some solution leaked out of what appeared to be the applicator, it burned my fingers.

When I attempted to call back the number that called me confirming my free trial (and to whom I stupidly gave my credit card to) I was unable to contact anyone. I cannot find an internet address for the company and have no way to contact them to cancel this farce. They advised me in the phone call to me that If I was satisfied with the product, they would automatically send me more and bill me at the rate of $49.95 per month. I am trying to cancel the order with no success. Any suggestions, please? Anyone?

I did keep the postal information off the package they sent me. As I stated, there are no instructions for the product and no way to contact them to cancel the order.
Comments United States Scam & Fake Checks
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Sort by: Date | Rating
 11 days ago by   erin gomes 0 Votes
i have been trying to cancel this after the free trial but its not letting me. i am still being charged and sent the product and i dont want it any more as it was a piece of crap. stop charging me. cancel my subscription asap or i will take it further.!!!
 11 days ago by   Janet Fischer 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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