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Dazzle white and Smile Brite Complaints - CONS, FRAUD , MISLEADING

Review all Dazzle white and Smile Brite complaints

Dazzle white and Smile Brite
Posted: 2009-10-16 by   Mcgowan
CONS, FRAUD , MISLEADING
Complaint Rating: 100 % with 14 votes
Company information:
Dazzle White and Smile Brite
Newton, Texas
United States

We Have all seen the E-Adds and pop ups No more bleaching Dont waste your money see one mom's trick to brighter whiter teeth... I'm a big tea drinker, no smoking no coffee no cokes but i thought i could use some brightening so i sign on for the offer.
BIG MISTAKE !!! I have always considered myself a woman of good common sense! I have always steered clear of E advertising, but here I was jumping into this mess.

The order was supposed to cost me a total of $5 for each ... shipping and all ...

Before it was said and done they took mine and my husbands account for over $500 in 2 months ...
and shared our info with other companies who sent us products that websites and phone numbers were no good for that we could not cancel these companies have taken us for an additional $300 in 2 weeks...

Thieves !!!
One company we were able to contact stated that they were an additional offer that came with the smile brite that we had to cancel within 12 days of the smile brite offer or we would be charged $21 a month for a subscription weather any product was sent or not ...

this company was EXACT DETOX... who also had another offer attatched to its membership for another supplement and that was an addittional $21 a month same story there ...
when i called the number for this company they denied ever haven taken any money from our account

My bank statement tells a different story ...


In all just by signing up for Dazzle White and Smile Brite our account has suffered a deficit of over $800 in 1 month
Comments United States E-Shopping
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More Dazzle white and Smile Brite complaints
Dazzle white and Smile Brite - Excessive charges and non-operating phone numbers
Dazzle white and Smile Brite - scam
Dazzle white and Smile Brite - Fraud
Dazzle white and Smile Brite - illegal charging of credit cards

Comments

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 32 days ago by   HotandMiffed 0 Votes
*********** Do Not, Do Not, Do Not, Do Not, Do Not, buy that dreaded Smilebrite product!! **************
The company is a FRAUDULENT operation. They tell you that it's only going to be $1 for a trial, then you end up getting billed for much more! Don't be fooled. I called to cancel order, realizing my mistake after only a few minutes. They sent an email stating that, not only will I NOT get a refund, but that I have to send the trial product back when I get it or they'll charge my card more money. My husband is furious & so am I! I normally don't even go for these online products, and now I know why I've always been so skeptical, along with others! P L E A S E A V O I D these ONLINE S C A M M E R S! If customer service is this bad and you haven't even gotten the product, that should tell you a lot... customer service is Horrid!
 32 days ago by   HotandMiffed 0 Votes
***** Do Not, Do Not, Do Not, Do Not, Do Not, buy that dreaded Smilebrite/ SIMPLE BRITE product!! *********
The company is a FRAUDULENT operation. They tell you that it's only going to be $1 for a trial, then you end up getting billed for much more! Don't be fooled. I called to cancel order, realizing my mistake after only a few minutes. They sent an email stating that, not only will I NOT get a refund, but that I have to send the trial product back when I get it or they'll charge my card more money. My husband is furious & so am I! I normally don't even go for these online products, and now I know why I've always been so skeptical, along with others! P L E A S E A V O I D these ONLINE S C A M M E R S! If customer service is this bad and you haven't even gotten the product, that should tell you a lot... customer service is Horrid!
 30 days ago by   Ms Had Enough +1 Votes
If you havent purchased this product then please, DONT!!! If you have and, like myself, want to see justice royally kick them up the arse then keep reading.

Scam 1: "free trial" for a teeth whitening product. They automatically take out a "holding fee" of $87.62 in case you dont return the product within 14 days. Heres the catch, you don't recieve the item before 10 days therefore not allowing you any time to return it within the 14 day "free" timeframe. if you do attempt to return it be aware of the hefty shipping costs YOU will have to pay.

Scam 2: You wont read the terms and conditions due to their unethical location; they are placed off screen as you have to scroll down to order, therefore you will miss the actual 6pt highly ambiguous "terms and conditions"

Scam 3: Not only do they sign you up for the "World Fitness" shamble, of which you will never recieve and has actually been patented by a company in the UK whom have no affiliaton with this scam. But they will also sign you up for UNMENTIONED, UNAUTHORISED third party transactions. "Beuty Club" sound familiar anyone?? and yes, thats how it was inccorectly spelt.

Scam 4; The online support is a sham. Most responses are automated and the rest are diversion tactics. They will not supply you with an actual address for the purposes of issuing legal proceedings. They will give you phony numbers and the royal run around.


Yes i was bloody taken by this scam and I'm furious. It goes without saying that you should never cross an angry law student! I'm all for legal action against this scam! This is international fraud. I'm aware that this has effected many countries so i would be interested in co-ordinating a world wide concurrent class action suit. We would need representatives in each country that could compile all information and complaint testimonials relevant to their respective country. The power of this information combined is enormous! On its own, individual complaints will get lost among st the rest of individual complaints. Once we have a global indication of the extent of this scam we can forward all our collective information to each and every trade organisation. Next, we can obtain media attention. Anyone from Australia will be aware of A Current Affairs, a program which seeks out and exposes these scams on television. I can work on Australian media however, representatives of the USA, New Zealand, UK and any other nation would have to employ their own media coverage (although i will try and help).
I wont lie this will be time consuming for anyone who dares take on these scumbags If you have enough rage over such an abhorrent scheme, a scheme which i have read has ripped off money from a breast cancer charity, then please send me an email.
Please bare with me if i take a while to reply as i am researching the most effective means of countering these bastards and not just shutting them down for good, but to make them an example of how the public has had enough! and yes, one person can make a difference.
You will rue the day you met me dazzle white/Brite- smile ...

email me; scamsexposed@hotmail.com

Please help by providing any information you can come accross which may help this investigation. And please leave your story below, this way we can save others from making such a huge mistake.


Ps; IGNORE the regurgitated response from apparent "representatives" of this company. The same drivel has been posted next to any internet complaint.

Pps; i will be posting this same message on every and all sites where i find complaints, please feel free to copy my post and do the same. Spread the word, enough is enough!
 28 days ago by   mahyar +2 Votes
I agree with you.
Below I've added a text in persian for Iranian to ba aware of these FRAUDULENT companies.
مواظب باشيد تمام سفيد كننده هاي دندان فقط براي كلاه برداري و تقلب آگهي مي كنند. و بدون اطلاع شما كرديت كارت شما را شارژ ميكنند. با مبالع زياد
اصلا از اين كلاه بردارها چيزي نگيريد
***** Do Not, Do Not, Do Not, buy that dreaded Smilebrite/ SIMPLE BRITE product!! *********
***** Do Not, Do Not, Do Not, buy that dreaded dazzleSmile/ DAZZLE SMILE product!! *********
 24 days ago by   Miss Smith 0 Votes
I have also been scammed by these two companies of about $400.00 in the last 4 months. I am fighting back by filing a police report and with the help of my bank.
 17 days ago by   Tragdienne1982 0 Votes
I've been scammed by them as well. It's interesting that after the complaints I have read about this company, the EXACT same "we honestly didn't mean to inconvienence you in any way" reply afterwards! Just another display of a scam.
 16 days ago by   JimsSis 0 Votes
I fell into this scam too. I immediately called Premium White to cancel my "membership", but was told that products were automatically mailed and they could not stop shipment. I called within minutes and found that my Visa had already been charged. I got an email detailing how to return the products, paying for insurance, shipping and a restocking fee for not only the "free sample", but a tray kit that was $49. Monthly shipments were $87.62. I ended up cancelling my Visa and getting a new card. I intend to send any shipments back, unopened, marked "return to sender". I also filled out an FTC complaint, which probably will not do anything except make me feel better. I always thought I was smarter than this -- guess not.
 14 days ago by   helplog 0 Votes
For SmileBrite... You can return product for a refund. You need to call customer service for details. If you do want to return for a refund, do not wait until it is too late to return. Call customer service at 877 604-2117.
 12 days ago by   FL_man +1 Votes
I don't understand why this company is still existing. Should US shut the fraudulent company down?
 11 days ago by   Vironica +1 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 6 days ago by   dawn2412 0 Votes
Cancel your card and get new one with a new number. Its the only way to stop these fraudsters from taking money from your account!!! Their comments above are as empty as their products!!!
 5 days ago by   Maryannea 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 3 days ago by   SFinSF 0 Votes
I fell for the scam too. I even cancelled my membership after 1 month and I continue to get charges on my credit card. I cancelled the Dazzle White and the other whitener too. I called Dazzle white and they said I was also automatically enrolled in some sort of weight loss or gym program and that is why there were more charges on my card. What a scam!!!
My husband is a criminal defense lawyer and he said the only thing we can do to guarantee no more bills is to cancel our credit card. So I did that last night. I recommend you do that immediately to avoid the monthly charges that keep appearing on your credit card.
 3 days ago by   Stellaa 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 3 days ago by   CarlyMarie 0 Votes
What a huge scam this is!!! I normally wouldn't have fallen for this either. But it said free trial "offer" not free trial "period." So you think you are going to get to try it for the shipping costs only. But, if you read the fine print...which isn't very easy to find, you find out that you are signing up for an automatic monthly membership and the "free" trial period is only 10 or 14 days. By the time you even receive the product, you barely have enough time to even use it before you have to cancel. I called to cancel as soon as I saw the charges on my account and was told that no more charges would hit my account without my authorization. But, the next month, sure enough, the "reduced subscription, " that I apparently agreed to on the phone but don't recall doing so, of $60 + dollars was taken out of my account. Then I call back and demanded a refund but they refused to do so. The customer service representatives are hard to understand and talk in circles so you have no idea what you are really getting into. And that is if you can even get a hold of anyone. The phone numbers are all different, they show up as different companies on your bank statements so you have no clue who is even charging your account, what it is for, where they are located. Even when you say, you want to cancel your account you have no idea if they are actually cancelling it for you. Then as a "Bonus" (isn't that just great!) they also sign you up for other subscriptions such as World Fitness, etc. They started charging my account for $24.82 and I NEVER RECEIVED anything!!! Then when I tried to cancel and get a refund I was told that I agreed to it in the terms and agreement of the SmileBrite or Dazzle Smile (who knows which one) and it is non-refundable!!! All I can say is this is a HUGE Scam and you will be out a few hundred dollars by the time it is all said and done. And does anyone even think that the products even work? I didn't see any improvement in the whiteness of my teeth whatsoever. Oh, and if you request to send the product back for a refund, they give you 2 days to get it post-marked even though they took almost longer than the free trial period just to get the product to you. Total scam! I can't believe I fell for it.
 3 days ago by   Minddy 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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