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Dazzle Smile Complaints - Took money from account without warning

Review all Dazzle Smile complaints

Dazzle Smile
Posted: 2009-11-24 by   Gatfatwan
Took money from account without warning
Complaint Rating: 100 % with 8 votes
Company information:
Dazzle Smile
United States

I ordered a 'free' sample but ended up paying for the shipping. Then after recieving the product. i noticed £55.00 withdrawn from my account so i had to cancel my card. They still send me stuff and i'm worried they will take more money. I cant get in touch with them.
Comments United States E-Shopping
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Dazzle Smile - No refund
Dazzle Smile - Charged My Credit Card
Dazzle Smile - No refund
Dazzle Smile - over charge

Comments

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 75 days ago by   CELINA MAHABIR 0 Votes
Hello,

Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page. We do want you to be happy with your experience with us – even if you didn't read the terms or found them confusing.

If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.

Our customer support is available 24 hours a day, seven days a week. You can call us at 8/6/6-(5/2/8)-(6/2/1/4). If you have any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page and can walk you through the entire process step by step.

We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.

Thank you,

(CELINA MAHABIR)

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