Complaint Rating:

Company information:
Dazzle Smile
United Kingdom

I can't beleive I fell for this scam. I signed up for a 'free' trial, and was told there was a $1.95 shipping. Firstly, when the reciept came through, I was charged $11.95 (i am now told its for international shipping...but this was not specified on the original form to say that there would be an extra cost. Secondly, once the payment had been processed, it comes up with there will be an automatic renewal of the order, for a discounted $87 which will be automatically charged to my account! I have just spoken to someone on the live chat, who has told me that she has cancelled the subscription, but will still be charged the $87 if i do not return the item within 14 days (but even if it is after that i am still within a 30day money back guarantee period) Which is fine, until she tells me she cannot give me the address to return the item as live chat is not 'secure' and she would not email to me! My only option is to phone, and what with the time difference that makes it pretty tricky!
What a con! I cannot believe that they can get away with charging someone $87 for what they advertise as a 'free' trial?! Surely this is no legal?!