Complaint Rating:

Company information:
Dazzle Smile (Accesscleans, beautyclub,etc)
South Australia
Australia

This company charged my credit card 4 times without my authority and for products I didn't order from them. I ordered a trial trial product which they stately in their website that it was $4.50 plus p&h, total $14. I received this trial product but found out they charged my card for additional items I didn't order which they claimed I had received but I hadn't. How could one receive products they didn't order?

Anyway, I contacted them via their website chat. Here's the detai fothe chat:

Please wait for a site operator to respond.
You are now chatting with 'Shalyn'
Shalyn: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know, whom am I chatting with?
you: John
Shalyn: Hi, are you here to place an order?
you: no i'm making a complaint re unauthorised charges on my credit card
Shalyn: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you: [address suppressed]
Shalyn: May I have your email address please?
you: email: mnkigui@gmail.com
Shalyn: One moment please while I locate your account information.
Shalyn: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Shalyn: http://www.dazzlesmilepro.com/confirmOrder.php
Shalyn: I apologize, but everything is clearly stated in our terms & conditions.
Shalyn: We have charged $14.90 on Aug 27, 2009, for the shipping and handling.
Shalyn: $ 79.28 on Sep 17, 2009 for the product, you already received as trial.
Shalyn: $ 79.28 on Sep 24, 2009 and sent 3 months supply to you ($4.95 for the shipping is free with the second shipment).
you: i only ordered the trial not any of the others
Shalyn: But, if you ever decide that our DazzleSmile is not for you, simply call 888-948-5508 or live chat with us. There are no commitments or hassles, and you can cancel your subscription at any time.
Shalyn: I apologize, but everything is clearly stated in our terms & conditions.
you: i want refunds for the unauthorised items. $ 79.28 on Sep 17, 2009 for the product, you already received as trial. $ 79.28 on Sep 24, 2009 and sent 3 months supply to you ($4.95 for the shipping is free with the second shipment).
Shalyn: You have been removed from the auto ship program and you will not be receiving any further shipments.
As per the Terms and Conditions which you indicated that you had read and agreed to before placing your initial order, you were charged the first of three discounted monthly installments of $79.28 for the three month supply of Dazzle Smile Teeth Whitening which you have received.
Your cancellation number is:
Shalyn: 521691
Shalyn: We are unable to process return requests via live chat because of privacy and security reasons.
Shalyn: Please contact our member support staff at our toll-free number for all return information:
Shalyn: The number to call is 1-800-153-318. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
you: i only received the trial which was what i ordered not the other lot.
you: how do you guys sleep at night
Shalyn: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Shalyn: http://www.dazzlesmilepro.com/confirmOrder.php
you: do you live by your t&c?
Shalyn: I'm sorry I don't quite understand - could you please rephrase your question so that I can best assist you?]
you: this is a scam and i will post this lot on the net for everyone to see what you're doing
Shalyn: I apologize, but everything is clearly stated in our terms & conditions.
Shalyn: We offer a 30-Day Full Money Back Guarantee. If you don't experience the kind of results you come to expect from what some people call "The World's most powerful teeth whitener", then we don't want your money. You have one month from the time you receive Dazzle Smile to try it for yourself risk free.
Shalyn: I’m sorry. I am only authorized to process cancellation and product related questions. Please contact our support department at this number: 888-948-5508.
you: whats the time there?
Shalyn: It's 5:29 PM.
you: read this: http://www.canyoutrustthem.com/index.php?go=details&id=5135
you: and this: http://whocallsme.com/Phone-Number.aspx/8668477649
you: http://bit.ly/1fIp4F
you: can u cancel all orders
you: you charged unauthorised
Shalyn: Yes, I have cancelled your membership with Dazzle Smile and you'll not be charged anything further from us.
you: just called that ph# and "office not open"
Shalyn: They are closed on Sunday.
you: ah, its monday here
Shalyn: Please try to call tomorrow.
Shalyn: Please call after 20 hours.
you: thanks sorry for outbusrt, i know you're doing your job. u should find a real job with someone who doesn't rip people off
Shalyn: I am sorry, I can understand your problem.
Shalyn: May you please call our support staff tomorrow.
Shalyn: They will certainly assist you in this regard.
you: so you know its a scam
you: are you the operator?
you: i'll call 2morrow
Shalyn: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Shalyn: Please feel free to come back for any further assistance.
you: bye