Complaint Rating:

Company information:
Days Inn
5701 Chamberlayne Rd
Richmond, Virginia
United States
Phone: (804) 266-7616
daysinn.com

I found this motel on the website along with pictures showing what they had to offer. Obviously, the pictures were severely outdated. My husband and I took a church group of teenagers for a youth trip to Kings Dominion. We had reserved this motel for our first night stay. We headed to our rooms. Our first incident was a broken security door. We walked through the door and was hit with the strong smell of urine, and stains all over the carpet. With this door also being held open by a trash can, full of trash. This was the non-smoking area also, however, the smell of cigarettes was heavy in the air. The bathroom floor did not look like it had been swept. Hair was in the bathtub. We only had three towels for 4 people and the desk would not give us anymore. There was some kind of gunk on the carpet in the rooms, and going up the tv cable. The furniture was stained with something that looked like blood. There was ants in the room. Some of the lighting did not work. The supposed offered internet was not available in the rooms. There was poison ivy growing up the outside walls of the building. Our group found a sanitary napkin in the parking lot. And a prostitute was sighted living at the property. We could not even get our keys to work for the security door at the other end of the hallway after we had gone through it. So in using the stairs on that side of the building we noticed another trash can overflowing with trash, with the trash tumbling down the steps. This place was just nasty. I have complained to them and have heard nothing back. I turned them into the Better Business Bureau in that area, and of course haven't heard anything. I turned them into the health department in that area. They went to check things out, and found some problems. They, however, could not do anything about the poison ivy, or the prostitute. I do not know why. I was called back and told that the motel was told to fix things. I dare say, to this day, you can go there and find the very same problems, if not more.