Complaint Rating:

Company information:
Days Inn
United States
Phone: 918
www.daysinn.com

My wife and i and are 10 month old son went to days inn in claremore ok. We arrived at 9:00 pm rented one of the last rooms they had it was a none smoking room and one none smoking sweet i asked her if she would discount it and she said no so we left without counseling are room and went to another motel all the other motels where booked and we never into are room so we rented the room. We then left to go eat and see are family we then come back at 12:00 am. Another servant was in there and so i asked her if there was anything that she could do mind you i already payed for the room in cash, they said i can put you into a sweet but i need a credit card so if you cause any damages they can charge you for it i said ok thats fine we ARRIVE HOME A FEW DAYS LATER AND THEY CHARGED ME AGAIN FOR THE SWEET. I call them and ask them why i was charged and they said because i stayed in the sweet my son is allergic to smoke and all they are worried is getting there money and tell me that i cannot get my money back because thats not there policy and not there problem that my son is allergic to smoke. They have surveillance with a video recording that they told me that they have and then i asked if they would let me see and hear the recording they said that its over and that its none of my business to see or hear that recording.