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Davison Invention/ Gablet, Wichita, Kansas Complaints & Reviews - More like a car dealership

Davison Invention/ Gablet Contacts & Informations

Davison Invention/ Gablet

Posted: 2012-03-28 by    Reb_in_Kansas

More like a car dealership

Complaint Rating:  67 % with 3 votes
Contact information:
Davison Invention/ Gablet
Wichita, Kansas
United States
davison.com
I am writing in regards to Davison which is supposed to help the average person go from product ideas to actual inventions. Back in January of 2012, I contacted them in regards to my Gablet idea. Of course, right away they sent me videos about success stories and their Inventionland. After several phone conversations with my representative, Jonathan Boyd, I realized this company was nothing but a fancy version of a car dealership. There was nothing remarkable about their customer service or assistance that I received in the past six months. Unfortunately, this was after I gave them $795.00. By the early part of March, the process had gone no place special. They did nothing for me that I could not have done myself on the internet. It is a scam!! I recommend to anyone looking to work with Davison that you look for and read as many reviews as you can. I should have!! Do not buy into it!!!

Sincerely,
An extremely dissatisfied customer
in Wichita, Kansas


Comments United States Business & Finances
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 29th of Mar, 2012 by   Davison Chief Consumer Advocate -1 Votes
To Reb_in_Kansas,

Customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. From reading your complaint there appears to a communication breakdown and you are upset. We are acknowledging your post so let’s fix this.

In truth, customers are not always right and companies are not always right. As an example, in your post you make reference to assistance you have received in the last 6 months, when in actuality by your own admission you contacted us in January 2012, only 3 months ago. The effort to curing issues of concern, listening intently and calmly addressing issues is a role our Chief Consumer Advocate’s office has enthusiastically taken on.

As you are a client, we are sure that you received our initial printed brochure, visited our website and received subsequent materials - all of which thoroughly described our services. In addition, you would have received simply written contracts that clearly describe each service offering and the fees associated with those services. When you have the opportunity please re-review the materials.

One of the things you will notice is that all of our contracts and the disclosure documents that you received said explicitly that we don’t evaluate product ideas. So, if you were thinking that you had the greatest idea in the world, it wasn’t because the company was offering you services or telling you that.

If you still feel as though you did not receive the services that were described to you in writing, you should contact our offices. We try to communicate in a very complete manner while recognizing the fact we are contacted by individuals from all over the world. Sometimes communications can be difficult because of cultural barriers. Thus, the great need to place all of our service offerings in clear and easily understood agreements.

In your case, you did not contract with us for design services. When someone contracts with us for design services, they are contracting to have our company prepare a design and build a sample. Sometimes, the way that a client proposes that a product should look or function is not an efficient or even workable way to make something. Sometimes, clients with little or no design or engineering experience decide that things should be a certain way without having any idea how to make the product or get it to do what they want.

We are proud of the quality of our work and employ the latest technology and quality controls in producing product samples and packaging. If you have an issue with the quality, contact us and we will examine it. Anonymously taking to the internet doesn’t get your problem fixed.

Also, we would like to note that in the past competitors have posted false and malicious complaints about us on the internet. Instead of choosing to compete by offering economical product design, development and packaging services they have chosen to confuse consumers with false information. We have found in the past that competitors hide behind “internet handles” rather than out in the open where their own conduct can be questioned. If a real client has a complaint they were really trying to resolve, why would they post anonymously?

Below is a brief description of the services we offer and the way that we offer them:

Step One: All customers must acknowledge invention development is high risk. In order to do so, each prospective customer is provided with an Affirmative Disclosure and an American Inventors Protection Act disclosure, which includes a description of all of our services and estimated fees. All potential clients must acknowledge that they received and read these disclosures before we accept any idea submission from them. Thereby, we ensure that the general public understands that inventing is time-consuming, costly and rarely results in profit. As a result, none of our clients reasonably can have the impression that inventing is easy and financially rewarding. Inventing can be educational, fun and exciting as long as everyone keeps in mind that there are no guarantees that profits are imminent.

Step Two: Pre-Development Service Offer: After receipt of an invention idea we could offer to perform preliminary design research services on the project. This would include researching prior patents and other products that are for sale or have been for sale that are similar to the one submitted. Any service offer made to a potential client is made in writing. Therefore, consumers are assured of exactly what services they are purchasing and when they will receive them.

Step Three: Invention Prototype Services Offer: If the inventor does not have a professional quality sample for use, we can perform one or more services, including brainstorming new product designs, designing components, creating prototypes, building working models, virtual reality renderings, and complete product graphics and packaging. Again, any service offerings are outlined in a written contractual format. Therefore, clients are assured of exactly what services they are purchasing.

Step Four: Licensing Representation: Once projects are designed, built and packaged our team presents them to companies for licensing consideration

The above is a basic outline of how our company does business. Clearly, all of our services are provided with full risk disclosures and on a written contract basis only. If you are ever contemplating any development services, we hope that you will consider us. We think that you will find our prices to be very reasonable for the services we offer.

For over 20 years, we have helped people prepare and present their ideas to corporations and manufacturers to see if they would be willing to license the product ideas. Our exclusive idea to product method is responsible for more products on the store shelves than any other competitor in this industry.

Quick facts about our company and our process

We are based in Pittsburgh, PA and work with clients from around the world.

We have been in business since 1989.

Our company’s products have been sold by over 1, 000 stores & online retailers.

Our staff designs products for both individuals and corporate clients.

We have over 250 staff members.

Our staff has won numerous design awards for innovative product designs.

We are a member of the Online Business Bureau.

Our services include research, prototype development, and packaging design.

We hope you found the above helpful, but if you want additional information on anything concerning the company, please email cca@davisoninvents.com

CCA
 26th of Jul, 2012 by   Shunshynze 0 Votes
To whomever is considering Davison as a way to get their idea out to the market place please let me advise you not to. The company of Davison sets out to real you in with with a whole lot of scheduled phone calls. In the event that you miss a call they will not return your call. The first stage is the pre development stage where you will be told that a upfront fee of as in my case 795.00 to get the ball rolling. Henceforth, comes more scheduled phone calls with a confidentiality agreement that they will send to your email. This statement will abide by the law of the state you live in . For the state of Tennessee you have to cancel your law biding contract with them within the first seven days of you and the invention developer first signed the contract agreement. My conflict came in when they sent me a predelopment package of my predevelopment satge. There was no usable information towards my product idea at all. I received a DVD of patents of previous inventions that did not include my idea. I also received a portfolio package without anything in it. However, there was a letter stating the need for more money to be poured out into the the company of Davison in order for them to move forward. I asked my Invention coordinator if I would need to give out more money. I made it clear that I would not be able to. She Tonnette Matt, assured me my $795.00 would cover the expenses. I went on with more scheduled phone calls to later receive another letter in the mail. This letter spoke about packaging my product and getting it before a company. The sad part is this is what I was told under my $795.00 in the beginning. It went on to state the costs to move forward with their company. There was a $120.00 processing fee of a patent. When you are able to get a partial patent for $100. I felt this should have been included within my $795.00 fee. They went on to present options to pay out to them anywhere from $120.00 to $8, 000 plus dollars for a 90% pay out to the inventer and a 10% pay out to Davison. This is where I drew the line. I closed my account with them today on 7-26-2012. I was told I was not intittled to a refund under the contract that I had signed. I feel I was mis lead. I know Im definately intitled to a refund due to false advertisement. They did not uphold their end of the contract what so ever! If One, is considering Davison please be weary and aware of their luring tactics to keep you wheeled in . I would like to start a petition to sue the company of Davison including everyone here who has been scammed by them. If there is one already started please contact me at shunshynze@yahoo.com

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