Company information:
Dass Electricals
India
Two weeks back I’ve purchased a Whirlpool semi-automatic machine from Dass electrical, Aundh. It was delivered next day. At the time of delivery, water was seeping out of the carton and when I enquired about it, the delivery man plainly said all machines are tested before delivery and sometimes may have water remaining in the tub. I was not of the same opinion but could not do anything unless person from Whirlpool come for demonstration.
Next day a person from Whirlpool came for demonstration and while he was doing so, I noticed water seeping out from bottom of the machine. He was also clueless about the reason for it. I asked him to get me a replacement as I’ve not used this machine even for once and it has some inherent problems. At that point he agreed to me and called up at his office and informed about the issue.
Next day I got a call from Dass and they requested me to let their technician along with the whirlpool technician have a look at the machine for once and that it would help getting the replacement. Both these guy visited my place next day and despite been asked numerous times not to repair, opened it for repairing.
When opened, it was noticed that not only the water leakage was the problem but one of the electric part, which is usually tied with a screw, was hanging lose. Also there was some problem with the spin tub knob. That was enough to prove that machine was anything but new.
I called up the manager of Dass, Mr. Pradeep and he just kept of saying his men are helping me. I thought of complaining about all this at Whirlpool but all in vain as Dass and Whirlpool just kept shuttling the responsibility on each other.
I followed up, with Dass and Whirlpool both, numerous times for 10 days and the issue was never resolved. I was cheated by Dass electrical by delivering a faulty/used machine. As I’ve bought the machine by paying full amount in advance, even a stop payment was not an option left for me.
After having such horrible experience from Dass electrical, I swear I’d never ever buy a single thing from this shop and would like to suggest others also not to go for Dass Electrical howsoever good deals they offer.
