Complaint Rating:

Company information:
Fry's Electronics
12710 Executive Dr.
Dallas, Texas
United States
Phone: 2143425900

My husband and I bought a new Acer laptop last Monday evening. Got it home that night and hooked up the battery. 'Upon turning it on, we realized the whole left side of the screen was damamged- blurry, dark, and liquid looking. (The look a screen gets when you push it real hard) We took it back the very next day when we got off of work. They refused to return or exchange it. They told us we "must have done something to it"!!! Then informed us theat we were "more than welcome to purchase another one"!!!
The assistant manager, JEnnifer was uncaring, rude, and had the poorest customer service skills I have ever encountered at a store. Makes me onder who the idiot is that hired her for that position.
We have gone all the way to the District manager, John Norris, with no avail. This company clearly is all about makign money and not caring who gets hurt or basically robbed from. I would nto recommend anyone buyign anything from Frys' unless you open the product first and examine it.
This is unbelievable and unacceptable. You would think with the economy the way it is, no business would want to lose the respect or money they get form customers.

I am awaiting a call from Randy Fry to see if he is going to do anything to honot his stores so-called committment to quality and customer satisfaction. Yeah- right!