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1.2 912 Reviews

Dairy Queen Complaints Summary

46 Resolved
865 Unresolved
Our verdict: If considering services from Dairy Queen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dairy Queen reviews & complaints 912

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L
4:50 am EST

Dairy Queen biscuit and gravy

This is my second visit to your Dairy Queen store in the Peachtree Ctr Mall in Atlanta Ga. My first visit was t0 order the Biscuit and Gravy I saw advertised in your revolving picture advertisement. It was biscuit and gravy with sausage being folded into the gravy. I got to work and saw only the biscuit and gravy and no sausage. I went back the next day to order again and told the server my biscuit did not have sausage in it like in the pic. She stated it does not come with sausage. I pointed to the advertisement video which clearly showed sausage being folded into the gravy. She stated if I want it that way, it will be 1.99 extra. I told her that was false advertising if you are not serving it as pictured. I purchased the biscuit with gravy and paid extra for the sausage. I don't think its fair my having to pay extra for sausage.

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Wine Is Good
Wine Is Good
, US
Nov 10, 2016 9:33 am EST

It says biscuits and gravy, not biscuits and sausage gravy. Doesn't matter what the picture shows. One shows eggs on the platter with the gravy but that does not mean you get eggs. It is a photo showing the options.

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M
12:06 pm EDT
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Dairy Queen employee bryon mykee

As a customer of Dairy Queen this is one time that I was not happy. There employees who are working and a general manager who is always on the phone. I believe there is a correct way to treat people. I have a problem with that everytime I come in employees are working. Bryon states he is the general manager I would like to know how. Dairy Queen is very lucky they still have employees working for them.

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Wine Is Good
Wine Is Good
, US
Aug 05, 2016 8:55 pm EDT

So what exactly is your problem?

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O
1:25 pm EDT

Dairy Queen queen's

This is Rev. Orley K. Brock CAC~ll 466 Se Pine St., Dallas OR. On Wed. July 20th, I went into Dairy Queen expecting to purchase a $5 Lunch. In all of Dairly Queen's High Cost; Prim time advertising, there is no mention of 4:pm cutoff which was described to me by your Cashier. He went on to tell me That I could get the condense of a $5 Buck Lunch for a mere $7.50. Everything that is except a Sunday : so when I went back to get a Sunday My meal ended up costing over ten dollats.. .. ..So I've been to Qairy Queen for a $5 Buck Lunch Twice!~ My first and my last time.

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Why The Long Faces
Why The Long Faces
, US
Jul 21, 2016 7:41 pm EDT

LUNCH implies the sale will last through LUNCH time. After 4 is DINNER time, the time when most, if not all, restaurants charge DINNER prices. Reverend.

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V
11:01 am EDT

Dairy Queen food

It is 1:30 pm on 06/03/2016, i just ordered the 3 piece chicken strip meal at 2960 paulena drive ticket # 0040 amanda k was clerk. I returned to my work and opened my order, the chicken strips were burnt (i have a picture i can send you) this is not acceptable. I have never had a problem with dairy queen and don't want to complain but i work hard for my money and sometimes this is the only meal i have. So i really was disappointed with your employees thinking it was ok to serve burnt food. Please talk with them and let them know.

Thank you
vickie hartsock
[protected]@gmail.Com
[protected]

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1:35 pm EDT

Dairy Queen unethical behavior

Please look into the actions of your district manager in Greensburg IN. The community is outraged in regards to this persons behavior. The store is being boycotted by many in the community due to the firing of a staff person who acted as a caring human being. To be fired for feeding a homeless person? Really? She used her money to purchase the sandwich, employee discount or not, once it's paid for she could have ate it, threw it away, step on it, who cares? She helped a person who is down and out. Her action are of kindness and true at heart. Get your act together DQ, this Owner of the store and DM need to go. Their actions reflect poorly on Corporate, your putting people of this caliber in management positions? You need to do better.

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1:02 pm EDT
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Dairy Queen peanut buster bars

I purchased a 6 count box of Peanut Buster Bars as I love the Peanut Buster Parfaits. These are awful. I'm sorry I wasted the $10.00 to purchase them. The chocolate tasted fake and the ice cream tAsted like eggs. I tried another one to see if it was possible the 1st one was the bad one in the box. Not so. The 2nd one was just as awful.

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12:49 pm EDT

Dairy Queen rude employee/manager

Stopped at a Dairy Queen in Alexandria, MN on Good Friday to order their shrimp basket. Item was pictured on the wall and their menu. I ordered the basket for my son. We received the cup to fill the pop ourselves. About 5 minutes later, the manager (?) asked if we had ordered the basket. I went to the counter and she told me, very grumpily, that they were no longer available and hadn't been for some time. I was a bit surprised as why did they still advertise it in the store then? I told her my son had already started to drink the pop, she then refunded me the price of the basket itself. Charging me full price for the pop. No "sorry for the inconvenience", nothing but my money basically slapped back into my hands as she slammed the cash drawer closed. My son just looked at me and as we left, he asked me why I didn't comment back to her. I told him she wasn't worth it. Won't go back to that place!

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11:59 am EDT
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Dairy Queen food that we ordered.

WE ate at a Dairy Queen in Marlinton WV and service and food was great. We went to the Dairy Queen in Weston WV because we had enjoyed the sandwiches we had had at Marlinton. Very disappointed in food we ordered. My husband ordered a Turkey BLT and bacon not done on it and bread very cold. I ordered Chicken Marcella and they said they did not have it after I was served another sandwich of a different kind. Service was not too bad but food could have been so much better. Thanks for this complaint board hoping someone can let Weston know.

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R
2:30 pm EST

Dairy Queen peanut buster parfait - made me very ill

On March 5, myself along with 3 others visited the dairy queen in Carlisle, Pa about 730pm to get ice cream. I and another person ordered peanut buster parfeits and the other two ordered blizzards. The young girl that made the peanut buster parfeit took ten minutes. I could only partially see what she was doing as a wall blocked alot of my view. When she handed me and the other person the parfeits, they didn't look right. We accepted the parfiets as there was a few people waiting to get their orders taken. The fudge on our parfeits were ice cold and had a burnt taste. We couldn't finish them because of the bad flavor. The one person in our party had ordered a turtle blizzard. She said it tasted like vanilla ice cream. After leaving, I became nauseated and am still feeling ill from the parfeit. I went in to see the owner or manager today as I passed the establishment on my way home and he was not there. I called when I got home. I explained to the owner G. Scott Ramsey that the fudge was ice cold and had a burnt taste. He said that was not true and as much as called me a liar. I explained to him that I did not call to get something free but to alert him to as to what happened so that when I come back in the future, I would get a quality product . Mr. Ramsey was extremely rude to me and said that's two complaints you have, anymore? Yes, I said. The music was very loud and extremely annoying and the place was filled with older people. He again accused me of lying and said the radio station by name. I said yes, that was the radio station but the music was not appropriate. Mr. Ramsey was not in the establishment at that time. He said that's three complaints now that you have in a very disrespectful manner. I said I have one more complaint and that is your attitude and that I will never come back to your establishment again. Mr. Ramsey represents your product. I can't believe you would allow him to speak to a customer the way he did when in fact I was alerting him to try to help him out.

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R
6:15 am EST

Dairy Queen They promised me one price and changed it quickly

Don’t do any business with the company DQ Salvage and Scrap. We agreed that they would pay me 50 cents for the aluminum can and in result I got too small fee per can. They have changed the prices and said that our previous agreement was only conversation and they refused to pay 50 cents. This company ripped me off and I wouldn’t deal with them again. They are unreliable and unprofessional. It isn’t worth it.

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R
2:23 pm EST

Dairy Queen undercooked hamburgers

Last visit 01/15/2016. Usually I request my burger to be fully cooked. This time, I didn't resulting in a hamburger that was more pink then I cared for. When I order a burger at DQ, it's the only fast food restaurant I have to stress about making sure my burger is well done. I did not go back after biting into the rare burger, I just simply chalked up to DQ not using thermometers to check the correct temperature of their products...again. It wasn't easy trying to cook it again, in the microwave, but it was better than what I received. It would also be nice if DQ would not reheat the fries, just simply cook fresh ones.

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R
7:37 pm EST

Dairy Queen unethical behaviour

Today I made an order via the drive through at Dairy Queen, here in Raton NM. First of all the restaurant was NOT busy other than a few costumers dining inside as well as 1 car in front of me. When I got to the window I noticed the cashier already having a bad attitude with me. She rudely handed me my change and asked me to pull forward and park to wait for my food even though there were no cars behind me. I agreed and pulled forward behind the car parked next to the OVER FLOWING trash can. After 10 mins. the woman working at the window comes out and brings the car in front of me their food and (with attitude) asks me to "pull forward by the trash can" I answered "ok?...even though there's no one behind me?" she ignores me and walks inside. Noticing her attitude and the disgusting condition of the trash I stay parked exactly where I was to CONTINUE waiting. After another 10 mins. she comes out again to tell me to pull forward. By now there was a car at the window. I was not in anyone's way and I had already been waiting 20 mins. for a small order. By then I was sick of her attitude and asked for my money back. She YELLS "Well if you come inside I'll give it to you" So I roll my window up, turn off my tuck which is still in the same spot, get my toddler out of his car seat, lock up my vehicle and go inside. Even after doing this it took several minutes for ANYONE to help me. Mind you there were only a couple people in the dinning room and the car behind me had already gotten their order and left. The coward of a woman couldn't face me and had the cook come out to deal with me. He was polite despite him being interrupted from his job and asked me what I needed. I proceeded to tell him that I either want my food or my money back. He asked if I had my receipt, I said "no I left it in the truck but if that's my food right there I'll just take it." As I'm saying this the rude window woman interrupts with "I gave her the receipt!" Finally after almost half an hour I get the food I ordered for my son and wouldn't you know it...IT WASN'T EVEN FRESH! I wouldn't have minded waiting for the food even if it was a ridiculously long time but it was the fat girl pestering me to pull forward that got me angry. Again it was not busy and there was no reason to rudely and repetitively tell me to pull forward. There were no cars behind me and the trash can was full and smelly. I will never go to this ghetto restaurant ever again in my lifetime.

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L
Linda Wildermuth
, US
Feb 02, 2016 5:17 pm EST
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Went to the Dairy Queen on Central An in Albany, NY I couldnt beleive that with the training these kids get of the job the have they still can mess up 2 simple ice creams 1 BANANA SPLIT & 1 PB Parfait... asked for peanuts on the Banana split didnt get it so I asked for them, Amalury L said he would bring them to us and from our table to the counter he got a phone call on his cell phone took the call was on the phone for a good 3/4 minutes while still waiting for the peanuts I go up to the counter and asked for the peanuts, and told them they should be soing their job and not answering the phone.. I feel cellphones should be turned off or left home if they can't handle the job with them..

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R
4:26 pm EST

Dairy Queen order forgotten on counter

Ordered two hunger busters and large fries, asked to pull forward to wait on the order, did so, waited more than seven min., nothing . Got out of the car and returned to the window, when it was opened, there were two young ladies chit chatting with my order on the counter behind them, gettiong quite cold. This is the second visit in a row that my order wasn't properly fixed. The last time the buns were not toasted and the whole burger was cold, requiring a period in the microwave at home. the store is only 1/2 mi. from home and that definitely was not a factor!

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R
10:20 pm EST

Dairy Queen a visit to dq

Ok so I went to dairy with my mom this fine evening and I order a 6 dollar meal chicken strips a root beer and caramel sundae thru the drive thru my mom order a 6 dollar meal deluxe burger Pepsi and a caramel sundae when we got home from our 2 minute drive home for Dairy queen. We sat down to eat our drink lids hers said Pepsi and I mine said nothing so I drunk the one with nothing and she ha a drink of the other one but the one that she drank was root beer and mine was Pepsi also her was not filled all the way. Our fries were reheated in my mom bags she got all the napkins/salt/pepper and my dipping sauce. The guy didn't close the bags to keep the heat in and we could hardly understand him he don't speak English at all very well.. Another trip to dairy queen was me and my dad went to get blizzard I said to the girl medium Reese blizzard and small mini M&M blizzard and I got a medium Reese and a mini smarter. if there not sure why cant they ask or repeat the order even throw it was 2 thing still.. just saying thanks!...!

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9:43 pm EDT

Dairy Queen public health

Well here goes my rant for the day although I don't generally post it on FB but this is a matter of public health or in my opinion. The kids are hungry so I decided to go get them something to eat. JD has to be the odd ball and want Dairy Queen. I ordered his meal through the drive thru and I'm the third car in line. I just happen to look up at the drive thru window and a customer is handing a puppy to a Dairy Queen employee thru the window while serving food. Not just one employee but two different employees who take the pup inside the restaurant then hand it back to the customer twice 😳 I'm by no means a dog hater...I love dogs but not being passed around thru a drive thru window around food being served to the public. And no the employee didn't wash his hands because I seen him hand out food after handing out a pup! Needless to say I pulled out of line and left!

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2:36 am EDT

Dairy Queen tokens being removed from bags

When you receive the Child's Order on the Menu, Employees are pulling the Tokens on the bags. They think if you order a Treat, they should remove the token. I have talked with your representatives at least twice. I have been advised they are not to remove Tokens on bags. The employees will argue with you. Please advise Management and employees to stop pulling the Tokens from bags. I wonder what they do with all the tokens they are removing from customers orders.
Please advise me of your decision.
Thank you.
Louceal

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R
8:51 am EDT

Dairy Queen quality of food

Ordered hamburger & fries at store in Grandview, Mo. Hamburger was room temp. at best. Fries may have been called warm. Floor behind counter was a mess along with area around drink area. Dirty bucket was under ice cream machine I guess as a catch bucket. Counted 5 employees standing around. Never going back. Did not have time to put in new order. Not sure I wanted to anyway.

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3:01 am EDT

Dairy Queen they overcharged me. they wanted to get double sum for the tax

I went to Dairy Queen Crete NE with my kids. We have ordered chicken soup and two hamburgers. The food was ok, but the amount wasn’t ok at all. They overcharged me for $5 and asked the waitress why they took different sum from me. The waitress told me that it was tax, but it has been already mentioned in the bill. It seemed that they wanted to charge me twice for the tax. Strange and I wasn’t happy that they tried to mislead people like this.

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11:38 pm EDT

Dairy Queen temperature inside location

Our family has been going to the Dairy Queen location Jamacha. In El Cajon, California for years. Although the owner and small staff are polite and helpful, it's Always HOT inside this location. The door is always open and feels like no air conditioning is on never. Especially with this recent heat wave we've had here it's upsetting that we want to have ice cream but can not deal with the lack of air conditioning at our Dariy Queen. Therefore we've gone to a different ice cream place. Is there anything Dairy Queen corporation can do with this location and the air conditioning issue.
Please help :(
R Kilgore

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5:30 pm EDT

Dairy Queen poor service

We arrived at this location right at 4 PM today 8/2/15. There was no particular delay in taking our order, which we paid for in cash. Two medium blizzards--1 chocolate extreme for my husband and 1 turtle pecan cluster for me. About 20 minutes later, my husband's blizzard was delivered to our table with really soft ice cream, as in melted. Ten minutes later I went to check on mine and learned that it had not yet been made. I stood and waited for it for about 5 more minutes while the employee at the counter apologized because she had just come on duty and didn't know I was waiting for anything...blah blah blah ad nauseum. On top of everything else the ticket is time-stamped 4:45. The gm is identified as Anne Careno. This place has become a joke.

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Dairy Queen In-depth Review

Overall Rating: Dairy Queen is a fantastic place to satisfy your sweet tooth cravings. With a wide variety of delicious treats and a commitment to customer satisfaction, it's no wonder why this chain has become a favorite among dessert lovers.

Menu Variety and Quality: Dairy Queen offers a diverse menu that caters to all tastes. From their famous soft-serve ice cream to mouthwatering burgers and hot dogs, there is something for everyone. The quality of their ingredients is top-notch, ensuring a delightful dining experience.

Customer Service: The staff at Dairy Queen is friendly, attentive, and always ready to assist. They go above and beyond to ensure that customers are satisfied with their orders and provide a welcoming atmosphere for all.

Cleanliness and Ambiance: The cleanliness of Dairy Queen restaurants is impeccable. The dining areas are well-maintained, creating a pleasant and comfortable environment for customers to enjoy their meals.

Pricing and Value for Money: Dairy Queen offers reasonable prices for their menu items, providing excellent value for money. The portion sizes are generous, ensuring that customers leave feeling satisfied without breaking the bank.

Speed of Service: Dairy Queen is known for its quick service. Whether you're ordering at the counter or going through the drive-thru, you can expect your food to be prepared promptly without compromising on quality.

Special Offers and Promotions: Dairy Queen frequently offers special promotions and deals, allowing customers to enjoy their favorite treats at discounted prices. Keep an eye out for their limited-time offers to make the most of your visit.

Online Ordering and Delivery: Dairy Queen provides convenient online ordering options, making it easy to satisfy your cravings from the comfort of your own home. Their delivery service ensures that your food arrives fresh and in a timely manner.

Allergen Information and Dietary Options: Dairy Queen is committed to providing allergen information and catering to dietary restrictions. They offer a range of options for those with specific dietary needs, ensuring that everyone can enjoy their treats without worry.

Loyalty Program: Dairy Queen rewards its loyal customers through its loyalty program. By signing up, you can earn points with every purchase and enjoy exclusive perks and discounts.

Social Responsibility and Sustainability Efforts: Dairy Queen is dedicated to social responsibility and sustainability. They actively participate in community initiatives and strive to minimize their environmental impact through various sustainability efforts.

Accessibility and Parking: Dairy Queen locations are easily accessible, with ample parking available for customers. They prioritize providing a convenient and hassle-free experience for all visitors.

Location and Atmosphere: Dairy Queen restaurants are strategically located in various neighborhoods, making it convenient for customers to satisfy their cravings. The atmosphere is lively and family-friendly, creating a welcoming environment for all.

Mobile App and Technology Integration: Dairy Queen offers a user-friendly mobile app that allows customers to easily place orders, track their loyalty points, and stay updated on the latest promotions. Their seamless technology integration enhances the overall customer experience.

Additional Services or Amenities: In addition to their delicious menu, Dairy Queen offers additional services such as catering for special events and birthday party packages. These services add an extra touch of convenience and enjoyment for customers.

Overall Experience and Recommendation: Overall, Dairy Queen provides a delightful dining experience with its tasty treats, friendly staff, and commitment to customer satisfaction. Whether you're craving a sweet treat or a savory meal, Dairy Queen is a must-visit destination. Highly recommended for dessert lovers of all ages!

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Contact Dairy Queen customer service

Phone numbers

1866 793 7582 +1 (952) 830-0200 More phone numbers

Website

www.dairyqueen.com

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