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3.1 135 Reviews

Cymax Stores Complaints Summary

70 Resolved
55 Unresolved
Our verdict: While Cymax Stores has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Cymax Stores reviews & complaints 135

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11:41 pm EST
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Cymax Stores paid, not received, no shipping information

On November 4th, I placed an on-line order for a bed from the Cymax Furniture Stores. I was told to expect delivery 8 days from the date of the order and I was given information to track the shipment on-line. My credit card was billed on November 7th, today is the 20th and I still have not received the bed and cannot seem to get information from the company as to when it will ship or when I can expect it to arrive. I've called their customer service line numerous times and get an automatic voice recording saying their representatives are busy and someone will be with me shortly ... it has taken over an hour each time to finally get a human to answer the phone! I finally got a person who told me to wait two or three days and call back! So, on November 15th I called again and after being on hold for another 45 minutes to an hour I got a person who pulled up my order on the computer and told me there had been a mix up, not only with my order but with all orders and that it was the manufacturers fault. She said it would ship either today or tomorrow (the 15th or 16th) and that I would be able to log on to Cymax website and get tracking information ... well, guess what? The website still says the exact same thing it's said from day one: Order Status In Process, No shipping information available, try back in 3-2 days (not 2-3 days but 3-2 days!) I'm beginning to wonder if this is a Scam Company? I sent them an e-mail and said I expected a reply ... well, I got a reply saying they saw I had already spoken to someone on the phone regarding my order and to have a nice day! And, they didn't even sign their name! I've ordered on-line many times over the past 20 years but this is the worst customer service I've ever experienced and I will never order from them again. I've found out that if I cancel the order they will charge a re-stocking fee as well as shipping charges! I say: BUYER BEWARE ... do your homework and read reviews before ordering from Cymax Furniture Stores! I'm not sure what recourse I have to remedy the situation but I'm going to call again tomorrow to see if I can get someone to answer the phone and tell me why they are so unscrupulous!

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2:56 pm EST
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Cymax Stores their descriptions lie!

I ordered a bed from Cymax to be delivered just after I moved into my new place. I figured one day sleeping on the couch wouldn't be too bad. The day of delivery I got my headboard and footboard - no bed rails. Opening them up was the ONLY way I discovered that there were no side rails with the order, despite the fact that the description specifically says "bed frame." Called, was told by a machine that they would call back, they didn't. Called, was put on hold for literally over a half hour, was told by a person that I was completely right and they would transfer me to someone who could fix it. That person did NOT fix it and told me I should just find a set on Craigslist. Or they would sell me a set for $89 plus shipping. Thought about it, decided I wanted to take it further and called back again to this guy's direct line. Was told he was on another call and would get back to me. He didn't. Filed a complaint with BBB. Two months later got a call saying they were very sorry and they would send me a set of rails. I had already bought some on Amazon for $53. I was told they would refund me. The refunded $40 three weeks later. I tried to find out why the $13 discrepancy, nothing. Filed a follow up with BBB. as of this morning I get a follow up through the BBB site saying the guy I spoke with was no longer there, $40 was the price I agreed up for a refund (when did this conversation take place? no idea) and that the new guy had provided his contact information in the last conversation (which I apparently must have had in my sleep) and that Cymax would, no way no how, refund my full amount. Very rude letter, worst customer service ever.

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4:28 am EDT
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Cymax Stores fraud

Cymax is a terrible company. I ordered a Allegator Bed from them on August 16 and they said it would be delivered by the 2nd week of Sept. It was during that week that I found out from the Manufacturer, Allegator Enterprise, that Cymax had actually canceled my order with them. So, in other words, Cymax took my money and never sent an order form to the manufacturer, only a cancellation notice. So, the bed had not even been processed. I disputed the charge on my credit card and ordered the bed directly from the company and had it in three weeks total. Do not order from Cymax, they are a fraudulent company.

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Valerie
, US
Sep 26, 2008 12:53 pm EDT

I had to cancel the order because it was the wrong size. They shipped the order 2 days later. I tried to price match with their 110% price match and they would not! I refused shipment and I got and e-mail stating I would get nothing for a refund because the restocking fee and shipping costs both ways was more then the item? I am disputing this charge on the charge card and I hope this company will be looked into they are fraudulent. Do not order anything from any of their websites.

They have many different sites that should have been my first red flag.

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jorge ayales
manhattan, US
Jan 27, 2009 2:32 pm EST

FRAUD, this how can I call it.
I was waiting for a sofa since october 2008 from cymax, then a month after I have the delevery but my surprise the sofa came in incompleted, missing parts and all dirty, of course I refused and send back to replace for another sofa, and honesty got sick waiting for the new sofa and I cancelled the order, and now this stupid store don't want to reimburse my credit, and kept the whole money, at this point I don't get my sofa or my money back, right now Im dropping a complaint to consumer report, but at this point I don;t what can I do.

ANY SUGGESTIONS. THANK YOU.

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3:46 am EDT
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Cymax Stores terrible customer service

I ordered a dining set from Cymax on 9/24/11. Their website said this dining set was in stock and would ship in 2-3 business days. When. Week had gone by and no tracking number was available when I logged onto my account I called them. I was on hold for over 35 minutes before I could talk to a live person. When I was finally connected to their customer service rep she could not tell me when or even if my dining set was shipped. She claimed no one at the manufacture company answered their phone during normal business hours. I called Cymax a couple of days later and again waiting 43 minutes on hold before I could talk to a anyone. Again no answer on when or if my order was shipped. I called the following week (another 45 minute hold) and was told my order would be delivered the next Wednesday or Thursday. After waiting around both days I called Cymax and and was on hold 53 minutes. They promised my order would be delivered the next Tuesday. I finally called their shipping company and found out my dining set had been sitting in the shippers warehouse for over a week and the reason why it was not delivered was because Cymax owed the shipping company money and that Cymax had owed them money a lot in the past so a lit of their orders are held for nonpayment. The shipping company took pity on me and released my order and delivered it today. Cymax promised me last Friday that they would call the shipping. Company and straighten out everything. Cymax promised they would call me back on Friday afternoon after they fixed the shipping issue. They never called on Friday, they never called me Monday or Tuesday. I had to resolve the issue directly with the shipper. I would never, ever buy anything from Cymax again. Their customer service is an absolute joke. I dont know how they can stay in business if this is how they treat their customers. And apparently they don't pay their shipping company.

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7:01 pm EDT
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Cymax Stores no refund

I ordered a Homelegance Britanica Black Folding Bookcase back on Aug 13th along with 2 other items. I also got duped into the Free Shipping, will arive in 5-7 business days lie. Unfortunately although the first item shipped in around 10 days, the 2nd item took almost a month to get shipped and numerous calls. The final item had an "internal" issue that finally had a note posted that said would deliver before December 15th! This is a bookcase for my son in college. Waiting until December is pretty ridiculous! I requested numerous times to provide status, which never happened. Finally I just canceled the order and requested a refund. I'm still waiting on the refund and it's been over 2 weeks since I started this stupid process. Again, no CUSTOMER SERVICE. OUTRAGEOUS WAIT TIMES. ISSUES THAT ARE NOT IN OUR CONTROL. Please do not do business with this company. It's just not worth the time and energy required to get your items to you.

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Update by FrustratedBuyer2
Oct 03, 2011 11:44 pm EDT

Update: Just today I received an email stating they were refunding $101.50. Where's the $12.50 they are shorting me? There is no restocking fee if you never sent the bookcase to me in the first place! This will never be ACCEPTABLE BUSINESS PRACTICE. I have requested ALL of my refund! RIDICULOUS! Do NOT deal with this highly unethical company. You just don't have enough time in your life to clean up their mess!

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2:17 am EDT
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Cymax Stores poor customer service

I waited seven days for my office furniture to arrive. When it came two out of four boxes had multiple damaged pieces. Called Cymax right away and had to wait for two hours to talk with a customer service rep. They put in a claim and sent me an e-mail; nevertheless, I haven't heard from them since. They are very unprofessional with poor customer service. It has been five days since I put in the complaint, I am still waiting, in the mean while all my old office furniture and computer are scattered all over my living room. Word of wisdom, do not buy from these poorly trained people with nothing in mind other than ripping consumers like me and you off.

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amandajeb
Hope Mills, US
Mar 20, 2012 4:34 am EDT
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Starting a civil suit, contact blackoutsgirl83@yahoo.com

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5:33 pm EDT
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Cymax Stores unfulfilled online orders

Ordered TEMA Shell Rotating Shelving Unit "D" with Four Stacking Cubbyholes $$517.50 on July 9, 2011 and my credit card was debited immediately. Today it is August 10th - no shelve. Lots of unanswered questions; no call backs although requested; and many canned phrases from customer service. It is really questionable a company. Do not patronize. I have canceled and now await a refund.

Additionally I ordered a bed frame on line and cancelled it on August 3th and still have not received my $485.00 refund. I really feel fooled - don't you be too!

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445 NAPLES
Naples, US
Sep 29, 2011 7:41 am EDT
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Everything I do with them turns out a mess. I buy loads of furniture on line. Overstock gets it out immediately and stays in touch. Give an order to Cymax and it goes into Cyber space.

Thank you all for your comments. I was going to order somethings but will get it from Wayfair or ATG. Maybe Hayneedle or Overstock has them.

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kamanabay
Newport News, US
Aug 22, 2011 6:25 pm EDT

I have never seen such horrible customer service...PLEASE DO NOT USE THIS COMPANY! I wish I had read these reports before I ordered! They are scamming the unsuspecting consumer!

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4:39 pm EDT

Cymax Stores would not ship order

I ordered and paid for (2) nightstand from Cymax Store 8 weeks ago, only received one. Called--emailed--called... Finally got a reorder only to have it set (in) processing for 4 of the last 8 weeks. To protect myself I filed a dispute with PayPal, more to get there attention then to stop the transaction. It didn't work they cancelled the order, now it's a fight to get my money back and I STILL WANT THE NIGHTSTAND? All they had to do was ship the thing, I can't understand it! All this has cost time and money.

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dollie black
, US
Jul 21, 2014 3:53 pm EDT

Received chair back damage, please replace item as soon as possible

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Mark K---
Atlanta, US
Jul 29, 2011 10:25 pm EDT

Delayed shipping is a very common Cymax scam.
See also
http://cymax-stores.pissedconsumer.com/
and
http://www.bbb.org/mbc/business-reviews/furniture-dealers-whol/cymax-stores-in-vancouver-bc-1227268#complaint

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5:00 pm EDT

Cymax Stores this company is a crook

I received a defective bed from this company mere than 6 months ago..

They finely picked up the bed six weeks ago/. I still have not received my refund and now they tell me they don't have the info to do a refund?.

I was given a phone number to call to discuss my refund.. I have called the number and held as long as 45 minutes and no one ever answered?.

I heve contacted Cymax by email more then 40 times/. I've made more then 31 phone calls and 5 faxes to Cymax;. I have contacted the Attorney General of there state to report this unbeivealbe ordeal.

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4:48 pm EDT

Cymax Stores false advertising

I ordered 5 custom bar stools that were never shipped. After weeks and repeated phone calls Cymax stated they might have an accounting issue or there was a production slow down at the manufacturer and wanted to refund my money.

I phoned the manufacture of the stools and they suggested I cancel the Cymax order and go through CSN. I found out that Cymax more than likely underpriced the stools and didn't want to honor their price - not enough profit.

Of course I ended up having to pay a higher price because the Cymax sale was over. Crappy company that can't tell the truth.

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4:13 pm EDT
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Cymax Stores worst retail experience ever

SAVE YOURSELF TIME & MONEY! DO NOT, REPEAT, DO NOT DEAL WITH THIS COMPANY! I order a $1800 rug from Cymax. My credit card was charged the same day and I was promised 3 day delivery. The rug arrived 7 days later and was the wrong color. I spent the next week calling and being placed in a queue for a customer services representative - often for hours at a time, being forced to listen to looped messages about their customer service guarantees and how with Cymax - the customer is in control. Call back requests were not honored, emails were not answered. When I finally got through to a live person, Ii was put back on endless hold for a supervisor and then they disconnected the call. Finally after 9 days and endless calls / emails they contacted the manufacturer to notify them of the shipping mistake...and then and only then - more than a month after accepting the original order, did they notify me that the product is out of stock and back-orderd for months! I finally cancelled my order, but am still waiting for my credit card to be refunded. I have been traumatized by this experience...do not make the same mistake. Order elsewhere

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Susan Mee
,
Oct 03, 2008 7:50 pm EDT

We are still waiting for a refund on a tv mount that did not fit

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FrustratedBuyer2
Parker, US
Dec 07, 2011 6:05 pm EST
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Had the exact same experience, and the shorted refund for restocking when they seem to think waiting 4 months for a product is somehow acceptable. My bank finally got involved and it took another month to get the refund. Not worth the time and energy to deal with. Do NOT do business with this firm!

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Taya Countryman
Lake Stevens, US
Dec 07, 2011 4:27 pm EST

Wish I had read all this before I ordered. On hold for 45 minutes and gave up.

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FrustratedBuyer2
Parker, US
Oct 03, 2011 11:48 pm EDT
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Same thing with me. Finally got a shorted refund notice but that is NOT acceptable if they never sent me the item. Bad business all the way around. Definitely will never do business with them again! Good luck!

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6:44 pm EDT
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Cymax Stores bait and switch

cymax.com did a "bait and switch", I ordered and paid by credit card a specific all metal trestle which was 9ft x 9ft x 9ft, with a cupola top, it was to support plants and was to fit in a 9ft space, about a month later, when I was not home, a shipper dropped off in my driveway a pallet with a box containing a 4ft by 4ft rectangular, light weight pergola with a canvass top-designed to sit on a deck. My phone calls were ignored, after sending photos of what they shipped to me and the photo of what was ordered and paid for, they said the "manufacturer" says they shipped the correct product to you. After no less than 24 emails they now say to move the product out of the driveway, pay to ship it back and a "re-stock"fee and we will see if we can give you a "store credit" if there is anything left after the expenses.

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Disgusted in Connecticut
New Milford, US
May 03, 2011 9:21 pm EDT
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I wish I had read your complaint, and those of others who have had bad experiences with Cymax. I ordered a laptop caddy on April 10. Received order confirmation that estimated shipping t0 be between April 13 to April 15. and delivery between April 29 to May 6. April 15 came, and no e-mail indicating shipment had taken place. My last two phone calls seeking an update in status of my order have not been returned. I had selected Option #9 on Cymax's phone-menu to request a call-back rather than wait on the line...which I had done a couple of times for long periods before giving up.

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1:45 am EDT
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Cymax Stores paid but no delivery

Save yourself some sanity and do not order from this store. We made a large order on Jan. 1/11 for baby furniture. We made the order because the website (Lusso Baby - one of Cymax Stores websites they hide behind) stated that the items were "in stock". It is now almost three months later and we still are waiting for them. I am due to have a baby in a few weeks. Sent numerous emails, no response from them. If you call their customer service, you will get someone from India. The person I spoke to, couldn't understand english and ended up hanging up on me while I was in a middle of a sentence. This was after waiting on hold for him for almost an hour. He was asking me questions that I needed the answers to...not sure why Cymax stores emphasizes on customer service when it is cleary not there. I wish I had looked up the reviews before ordering. My problem is surely not a unique one. This store is not BBB accredited. They have over 300 complaints just in the last few months with the BBB. Should've done my research. This is adding stress to me that I do not need, especially during this time. Please save your time and money, and order from a reputable store.

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6:58 pm EST
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Cymax Stores shipping of damaged goods

Ordered a corner fireplace and damage was discovered upon unpacking, Cymax refuses to replace it as they say it was not annotated on the delivery form. A friend accepted it and I unpacked it upon arrving home from work just a few hours later. The entire back of the fireplace was damaged/broken and cracked. Called Cymax immmediately to report it. Then sent email as instructed with photographs. All this to n0 avail, as they place the blame back to me that the gigantic package was not unpacked in front of the delivery driver and annotated. I have never heard of this in my entire life. I also contacted the manufacturer and all they have done is refer it back to Cymax. So, for the past 6 weeks the fireplace is still in the box in my living room. I used bill me later and have filed a disupte with them as well. This is the most frustrating experinec I have ever been through as a consumer. I have also filed a complaint with the Better Business Bureau of Canada and contacted my local televion station that handles complaints

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12:06 am EST
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Cymax Stores took $2,100 and no order

DO NOT ORDER FROM CYMAX UNLESS YOU WANT YOUR MONEY STOLEN AND TO BE LIED TO FOR MONTHS! They are totally incompetent and disorganized with NO customer service at all.
I ordered a $2, 100 couch on December 13, 2010. They took my money, showed the order was in progress (4-6 weeks) but at the end of that time when I contacted them, they ignored me and sent an e-mail that the couch had been shipped. I waited and nothing happened. I tried to contact them and again was ignored. After 8 weeks I got a hold of someone on the phone and they related that the order had never been placed. I was told a manager would call and they never did. It's been 11 weeks that they have had my money and "my account" info says still that the couch has been shipped.
How many months can they keep your money before it becomes grand theft?

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amandajeb
Hope Mills, US
Mar 20, 2012 4:34 am EDT
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Starting a civil suit, contact blackoutsgirl83@yahoo.com

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11:53 pm EST
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Cymax Stores delivery

The dresser itself is a beautiful piece of furniture, but the company, who deliver it, Cymax, is a nightmare! It took them 2 month to deliver the item, all that time we did not receive any notifications of estimate time of delivery, or any other emails explaining the delay, we tried to call them, but they were very mean and unprofessional to us, we tried to cancel the order, they frightened us with $1000 cancelation fee! So we had to wait until they would deliver it…when they finally did, the item came damaged, and now it’s been a second week as we are trying to get them take the damaged piece back. They are not answering any of our emails, when we call them they always very mean, we asked to talk to the supervisor, he was even more rude then any of his workers, it’s not worth it!

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apptx
, US
Jan 13, 2012 5:13 pm EST
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I ordered some sconces and Cymax.com said that they would ship in 2-3 business days. It's over 10 days and I got nothing, not even a tracking number (and they already charged me for the purchase). It's a scam. I am requesting a cancellation now. Save your money and your time and stay away for this store.

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amandajeb
Hope Mills, US
Mar 20, 2012 4:35 am EDT
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Starting a civil suit, contact blackoutsgirl83@yahoo.com

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8:56 pm EST

Cymax Stores website scam

Never ever buy anything from the website cymax.com... they are a bunch of scammers.

Here's the deal-- I was trying to buy a double stroller from them on Friday evening. I had entered all my shipping and billing info, but when I clicked the "submit order" button, a notice appeared, saying "an error has occurred, please try again". I re-entered my info and this time the order went through. I received a confirmation email shortly after saying my order for the stroller is being processed. Well, today, Fed Ex delivered TWO strollers. I told the delivery guy that I had only ordered one and could I refuse the other. He said that I'd have to contact the company and request a return shipping label. So I called Cymax and told them about the glitch in their ordering process and they basically told me that it was my fault. She said that their records show that I ordered two strollers... one at 6:14 and one at 6:20. I told her that the first order didn't go through and that I never received a second confirmation email. She just said that I should have canceled the order if I didn't want two. I kept explaining that I didn't know that both orders went through until I received both strollers today. Well, she said I can return the second one, but not only do I have to pay for shipping, but they'll also charge me for the shipping to my house (even though it was free shipping) AND charge me a 30% restocking fee! Give me a break.

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Cymax Stores horrible customer service

Cymax sucks to the max! Ordered a $450 item on 12/31, rec'd confirmation email same day. Item was listed as in stock; given delivery estimates of about a week's time. A week passes and I check order status. Order is listed as in process still but items are now listed as discontinued. During the time that has passed between my order and my check on the status, I received NO notification, email, phone, writing or otherwise. Sent an email to customer service requesting an update, no response. Requested order cancellation but I believe I will have to dispute charge with my credit card company as SuckstotheMax does not believe in communicating with customers. Stay far, far away. Reporting to BBB and other consumer agencies. This company is a fraud!

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Olive Oyl
Hagerstown, US
Jan 13, 2011 1:44 am EST

I wish I would have done an Internet search on Cymax before I placed my order. I too ordered an item on January 8th that was "in stock" and was given a delivery date of January 11-13, 2011. The next day I checked my order status and the delivery date was changed to February 8th. On January 10th I checked the status and the delivery date was changed to February 10th. On January 11th I checked the status and the delivery date was changed to February 11th and indicated the item was on "backorder". In just 3 days the delivery date changed 3 times and went from "in stock" to "back order". I immediately contacted customer service and was hung up on twice. I called back and spoke to someone in sale and explained that I was hung up on twice. He took my name and number and had someone from customer service call me back, which they did. I proceeded to cancel my order, only to receive an e-mail a few minutes later indicating that my request needed to be "reviewed" and I would receive an e-mail in 1-2 days with their decision. Their decision on whether or not it could be cancelled depends on whether or not the item was shipped or being prepared to ship. For my own humor I checked the status of my order, and wouldn't you know it, the delivery date was changed to February 12th. I've been in touch with my credit card company. The charge has yet to gone through - it's only been given a temporary authorization so until the charge is finalized I can't dispute the charge. I do all my shopping on the internet and this is the first time I've ever had a problem. Lesson learned. Next time I will do an Internet search on a company I'm not familiar with. STAY AWAY FROM CYMAX! WHAT A SCAM!

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3:00 pm EST
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Cymax Stores service

Do NOT deal with this company. (1) ordered twin beds, twin mattresses & box springs & night stand (2) received mattresses & box springs within 2 weeks (3) received twin beds & night stand - took 7 weeks for delivery (4) nightstand was damaged and had to go back (5) no contact from Cymax re a replacement or refund (6) contacted customer service re replacement - it's been 7 days and have not heard anything (7) beds were assembled - went to make one of the beds and the mattress & box spring fell through (8) called customer service (9) told it would take 5 days for the Replacement Team to process (10) I mentioned that the beds did not come with slats to lay the box spring on (11) rep insisted that replacement department would have to handle (12) after much insistence, asking to speak to customer service manager, rep conferred with someone and yes, indeed the beds should have come with slats and they would 'try' to send them out in a few days (13) Customer service would not give me the # for the replacement team - this should tell you something. They are so busy that they cannot take calls. DO NOT BUY FROM THIS COMPANY!

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7:08 pm EDT
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Cymax Stores furniture

Cymax Stores is not your friend.

The furniture they sell is junk

They will promise to fix it over and over again and do not follow through.

You and your family would be better off buying your furniture from Wall Mart.

The Master bedroom set we purchased from Cymax is falling apart.
The glue is failing, the paint/stain is peeling and what we thought was going to be a wood bedroom set is all plastic.
The only thing I wished I did before spending $10, 000 with these guys was to check them out first.

If I had there would have been a chance they would have gotten me as another victim to add to their seriously growing list of customers.

My advice, you would be better off with a sleeping bag and a few milk crates to sit on or find another dealer.

The following are a series of correspondents fill with empty promises:

http://www.cymaxstores.com/Common/NoBot/AICO-Cortina-Dresser-with-Doors-in-Honey-Walnut-65050-28.htm

1. The Order(s)
Thank you for ordering from Cymax Stores.

We are currently processing your order and will notify you when it has shipped. Please review your order confirmation to make sure that we have your correct address and phone number, and that the items on your order are all exactly what you wanted to order. While we strive to provide great service, please note that shipping and delivery dates are estimates. This transaction will appear on your credit card statement as CymaxStores.

Your Order # : VRC121-1747021 Order Date: Mar 11, 2010 16:59:06 PM

Billing Address
W. T.
Monument, CO 80132

Phone: 719-
Shipping Address
W. T.
Monument, CO 80132

Phone: 719-
Payment Details
Credit Card

Description Quantity Unit Price Sub Total

AICO Cortina Nightstand in Honey Walnut

Shipping: White Glove Platinum (Free!)
2
Update
$839.00 $1, 678.00

Description

AICO Cortina 6 Drawer Chest in Honey Walnut
AICO Cortina 6 Drawer Chest in Honey Walnut

Shipping: White Glove Platinum (Free!)

AICO Cortina Sleigh Bed in Honey Walnut Finish
• Size: California King

Shipping: White Glove Platinum (Free!)

1
Update
$2, 157.00 $2, 157.00

AICO Cortina Leather Bedside Bench - Honey Walnut

Shipping: White Glove Platinum (Free!)
1
Update
$699.00 $699.00

AICO Cortina Dresser with Doors in Honey Walnut

Shipping: White Glove Platinum (Free!)
1
Update
$1, 679.00 $1, 679.00

AICO Cortina Mirror in Honey Walnut

Shipping: White Glove Bronze (Free!)
1
Update
$639.00 $639.00

Sub Total $6, 852.00
Shipping Free!
Sales Tax $0.00
Total $6, 852.00

Important Notes
1. Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

2. If you are receiving a Back of Truck or White Glove shipment, and the boxes or items for your order are damaged, it is very important to note this damage on your shipping documents. If this damage is not noted we may not be able to send you replacements for your order. If you do not have time to inspect the order write ‘RECEIVED – NOT INSPECTED’, and inspect the items as soon as possible. Please notify us within 48 hours of any problems with your order after arrival.

3. Please do not refuse your order under any circumstances. If your order is refused, it will significantly increase the time required to provide you with replacements. If the manufacturer determines that your issue can be fixed without sending you complete replacements, it may be necessary to redeliver your order. A fee may be payable to the carrier for this service at their discretion.

4. In certain circumstances we may hold your order for up to 24 hours in order to verify your shipping information if your shipping address does not match the address on your credit card. This is for your protection as a consumer and to prevent fraudulent activity.
Important Shipping & Delivery Instructions
White Glove Bronze
Delivery to the threshold of your home (garage, front entrance etc.). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.
White Glove Platinum
White Glove Platinum service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.
Review These Products
AICO Cortina Nightstand in Honey Walnut

AICO Cortina Sleigh Bed in Honey Walnut Finish

AICO Cortina Leather Bedside Bench - Honey Walnut

AICO Cortina Dresser with Doors in Honey Walnut

AICO Cortina Mirror in Honey Walnut

http://www.cymaxstores.com/Common/NoBot/AICO-Cortina-Sleigh-Bed-5-Piece-Bedroom-Set-in-Honey-Walnut-650XXNX-28-5PKG.htm
2. The 2nd Order
http://www.cymaxstores.com/AICO-Cortina-6-Drawer-Chest-in-Honey-Walnut-65070X-28.htm
Thank you for ordering from Cymax Stores.

We are currently processing your order and will notify you when it has shipped. Please review your order confirmation to make sure that we have your correct address and phone number, and that the items on your order are all exactly what you wanted to order. While we strive to provide great service, please note that shipping and delivery dates are estimates. This transaction will appear on your credit card statement as CymaxStores.

Your Order # : VRC121-1747126 Order Date: Mar 11, 2010 17:04:50 PM

Billing Address
W.T
Monument, CO 80132

Phone: 719-
Shipping Address
Monument, CO 80132

Phone: 719-
Payment Details
Credit Card

Description Quantity Unit Price Sub Total

AICO Cortina 6 Drawer Chest in Honey Walnut

Shipping: White Glove Platinum (Free!)
1
Update
$1, 658.00 $1, 658.00

Sub Total $1, 658.00
Shipping Free!
Sales Tax $0.00
Total $1, 658.00

Important Notes
1. Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

2. If you are receiving a Back of Truck or White Glove shipment, and the boxes or items for your order are damaged, it is very important to note this damage on your shipping documents. If this damage is not noted we may not be able to send you replacements for your order. If you do not have time to inspect the order write ‘RECEIVED – NOT INSPECTED’, and inspect the items as soon as possible. Please notify us within 48 hours of any problems with your order after arrival.

3. Please do not refuse your order under any circumstances. If your order is refused, it will significantly increase the time required to provide you with replacements. If the manufacturer determines that your issue can be fixed without sending you complete replacements, it may be necessary to redeliver your order. A fee may be payable to the carrier for this service at their discretion.

4. In certain circumstances we may hold your order for up to 24 hours in order to verify your shipping information if your shipping address does not match the address on your credit card. This is for your protection as a consumer and to prevent fraudulent activity.
Important Shipping & Delivery Instructions
White Glove Platinum
White Glove Platinum service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

http://www.cymaxstores.com/AICO-Cortina-6-Drawer-Chest-in-Honey-Walnut-65070X-28.htmPle
Dear W.T.
Following please find a tracking number for item(s) on your Order Number VRC121-1747021:
Write a Review of Cymax. Let other customers know about your experience with us. Click here

Tracking Number Carrier
Q16695 Home Direct
You can track the status of this package by clicking the following link:
http://www.homedirectusa.com/hdusa/Search4Scheduled.do?hiddenWaybill=Q16695#
You can contact Home Direct customer service at [protected] or you can visist Home Direct website at:
http://www.homedirectusa.com
VERY IMPORTANT: Please note that the only time a delivery can be refused without penalty is after the package has been opened, inspected for damage and marked "PACKAGE DAMAGED" on the carrier's signing sheet.
It is VERY IMPORTANT to any claim you might need to make that you do not refuse the package before thoroughly inspecting it and its contents prior to signing for delivery. Keep in mind that while the outside packaging appears damaged, the actual contents of your package might have been successfully protected by packing materials inside the container and be perfectly fine. However, if replacement parts are needed, Cymax Stores will send them to you at no charge. For more detailed information, please refer to our Standard Return Policy at http://www.cymax.com/Common/Site/HelpPage.aspx?ID=46#44.
If you have any questions regarding your order or any of our company policies and procedures, please contact us at [protected]@cymaxstores.com.

Damaged goods replacement request. 4/30/2010

Hello W,
Thank you for your order with Cymax Stores. Your replacement request has been received and I have contacted AICO to provide a resolution. If any further information is required in order to proceed with your request I will let you know immediately.
I will be the Resolutions associate personally handling your replacement so please feel free to contact me directly should you have any questions or concerns.
Regards,

Dave H.
Resolutions Associate
Mon-Fri: 9.00a - 5.30p
Pacific Daylight Time

cymaxstores
Toll Free. [protected]
Fax. [protected]
dave.[protected]@cymax.com
http://www.cymaxstores.com

2nd Replacement Request 5/4/2010
Hello W,

I just wanted to let you know that I am still working to provide you with a resolution for your defective item. I have contacted AICO for a full update on your replacement request. Once I have received this update, I will contact you via email. We apologize for the delay and any inconvenience it may cause.
Regards,
Dave H.
Resolutions Associate
Mon-Fri: 9.00a - 5.30p
Pacific Daylight Time

cymaxstores
Toll Free. [protected]
Fax. [protected]
dave.[protected]@cymax.com
http://www.cymaxstores.com

Resolution 5/12/2010
Hello W,
I spoke with AICO this morning about the status of your replacement request, and I’m happy to let you know that your replacement will be shipping this afternoon. I sincerely apologize for the delay in getting this out the door to you, and appreciate your understanding.
Regards,
Dave H.
Customer Service Supervisor
Mon-Fri: 7.00a - .3.00p
Pacific Daylight Time
cymaxstores
Toll Free. [protected]
Fax. [protected]
dave.[protected]@cymax.com
http://www.cymaxstores.com

Still no replacement 5/13/2010

Hello W,
I believe they are shipping a replacement, but I’ve sent them a quick email to verify that.

Regards,

Dave H.
Customer Service Supervisor
Mon-Fri: 7.00a - .3.00p
Pacific Daylight Time
cymaxstores
Toll Free. [protected]
Fax. [protected]

Still waiting 9/22/2010

Hello W.

I apologize for the delayed response, as I was out of the office earlier this week on a personal matter. I have forwarded this information to AICO to provide replacements or repair details, and I should have an update for you shortly. Would it be possible to provide a picture of the defect to the bed rails? I don’t know if it’s necessary for AICO, but it would likely expedite their approval (since this is significantly outside of our replacement timeframe).

Dave H.
Customer Care Supervisor
cymaxstores
Toll Free. [protected]
Fax. [protected]
[protected]@cymax.com
http://www.cymaxstores.com

10/1/2010
Hi there,

I haven't received word in a few days -- per our previous conversation, is it possible to send pictures of the item? AICO is requesting at least pictures of the bed rails before they can continue with a warranty claim.

Dave H.
Customer Care Supervisor
cymaxstores
Toll Free. [protected]
Fax. [protected]
10/4/2010
Hi
Thank you for your order with Cymax Stores. We have received your replacement request and understand that the Bed Rails are unfortunately damaged. I apologize for any inconvenience caused.
To better assist you with your request we ask that you please provide photographs of the issue with your item. This will help us determine the extent of the damages and resolve this issue for you in a timely manner. It does help to provide a variety of pictures taken from various angles and distances. When these photographs are obtained please send them directly to me via email.
We greatly appreciate your assistance with this matter and look forward to your response.
Thank you,
Alistair.k
Cymax Stores Inc.
www.cymax.com

Hi W, 10/15/2010
Thank You for your order with Cymax Stores.
Please be advised that we are unable to proceed with your Replacement Request without further information. We have attempted to contact you via email and phone regarding this matter.
Please note that your replacement request will be archived until we receive the pertinent information, and that parts or full unit replacements may be denied if we do not receive the necessary information within 14 business days from the date of delivery of your product.
Please do contact us within this time frame and we will be happy to re-open your request for you. We look forward to your prompt response.
Thank You,
Alistair.k

This was the final correspondence From Cymax
Cymax Stores Inc.
www.cymax.com

They do not plan to replace or fix this product

We need to stop these type of Companies fro stealing from us.

WT,
Monument CO

Read full review of Cymax Stores and 8 comments
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S
S
Shuo Wang
, US
Sep 14, 2016 10:37 am EDT

On March 11 2016, we placed an order of table set with Cymax store on Amazon for $350. It was delivered around March 20 2016.

In late April one of the bolts came off from the chair. We assembled it back. A few days after the bolt came off again. We assembled it back again. This kept occurring for a couple of weeks until we realized that the bolt and socket are faulty.

We contacted the seller Cymax requesting a refund for the defective product. On June 6 2016, Cymax rejected our refund request citing the ’30 days policy for refund’. We had no choice but to accept their offer of a replacement.

On July 28 2016, Cymax emailed us to confirm that a replacement is to be with us between 29 Jul 2016 and 04 Aug 2016.

On August 7 2016, we emailed Cymax to enquire the whereabouts of our replacement. Cymax replied that the replacement cannot be processed until September 12th due to back order.

We complained to Cymax for the poor service we received. Their reply was simply ‘we were not aware of the backorder’

Now six months later, the product is falling into pieces with other bolts came off. We have received neither the quality of the product nor the service. We kept chasing Cymax for update but all we received is repetitive automated emails.

As a customer, we feel we have been treated like a fool.

K
K
Kid
, US
Sep 06, 2009 4:05 pm EDT

Never order furniture online! Especially from Cymax. We got two items as a matching set, a love seat and a chair. The loveseat was broken/falling apart. They want to charge us half the cost of the chair to "return" it even though we bought them as a set. These items were delivered a month ago and they made us hold onto them and they just told us to "dispose of the loveseat as we see fit". Um, I have to drag it down two flights of stairs? They have been taking up our living room while we wait to buy furniture that actually WORKS! are you kidding? This company is awful, terrible at returning emails and calls and just awful overall.

Valerie
Valerie
, US
Dec 04, 2008 9:01 am EST

They had wrong address, as soon as order went through I noticed they had my old address. So I was given the opportunity to put in that change with the order, so I emailed them giving my new address telling them I had moved. I even called and spoke with a rep the next day to make sure they got my message and I confirmed that I moved and gave the rep the correct mailing address. One week had passed I got a call from the person that now lives in my old house that he got a package for me. I called cymax and told them what had happended and etc. They said they would send ups out to get it and resend to me at their expense. However I just found out on 11/20/08 no one came out to pick it up. So I called cymax again expressing my fustration with them and ect. Told them I do not want the product and to please refund me. The person I spoke with said she would research it and get back to me. She called me back in about 20 min and said she talked with her supervisor and he will refund me the money. I asked about picking up the package she said supervisor will call me, which he has not called and furthermore the money that I used to pay for the product was in a bank account that I had closed over a week ago. It was paid by a debit card so they got my money and they are not reponding to my requests at all.

R
R
Raining
, US
Sep 07, 2009 2:42 pm EDT

Order an Oak Woold TV Stand -when received was dark cherry. Seller or Manfacturer do not seem to care.
Just want your money. Can send back but libel for shipping etc costs. They do not care if you are not
satisfied just want your money. Would have kept if right color and believe a full refund should apply.
Buyer Beware and would not do business again with this company.

J
J
Jack A. Waugh
Knoxville, US
Jul 11, 2009 2:27 pm EDT

I purchased an Electric Fireplace foe $599.99 Total price
I was charged that, then they charged another $18.00. I was not told of any additional charges.
They owe me a refund.
Please reply
Thanking You in advance
Jack A. Waugh
jack2allen@hotmail.com
Confirmation # 1170514

A
A
amandajeb
Hope Mills, US
Mar 15, 2012 9:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered something almost 6-7 weeks ago.. (I've lost track how long) I spent over $700 for a table and it never showed up. I canceled about 10 days ago and NOW they are trying to deliver it... Well it is too late now, my husband has ALREADY been deployed and I am about to find me an attorney and sue them for a lot more than just the table. I am 5 months pregnant so I won't even be able to pick up the marble table, let alone put it together!

See you guys in court!

S
S
spraydrama
myrtle beach, US
Dec 11, 2010 12:13 pm EST

Lets be honest here: Before I buy anything online I always check with the BBB of course all the stuff looks nice and pretty in the pictures, but seriously how do we know what its made of, where it comes from and what the shipping and return policy is? Alot of the places that sell these products are rinky dinky places that will take your money and run and give you bad stuff. Cymax is the worst of them all. Ive had this place thoroughly checked out before I even purchased anything from them. Both the attorney general and the BBB werent thrilled with them. Also, home direct 3rd party company need I say more about this. All 3rd parties should not exist in my opinion and should be banned. I work 3 jobs and order things offline myself because I dont have time to go shopping. I always make it a habit to check the complaints filed on the BBB site and if there are a ton I dont buy from that place. Ive been ripped off as well and started to check. Good luck online shoppers

M
M
mmiky
Cq, US
Jul 11, 2009 3:16 pm EDT

wish you good luck

Cymax Stores Customer Reviews Overview

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Overall, Cymax Business has received overwhelmingly positive reviews from satisfied customers who have praised its exceptional customer service, vast selection of products, and affordable prices. If you're in the market for office furniture or decor, Cymax Business is definitely worth considering.
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