I placed an order in mid April for a $589.00 Pulaski curio cabinet and was told
delivery would be in 4 to 6 weeks. I received a call mid April, from Cymax's white
glove delivery co., Sun Delivery attempting to arrange a delivery date for the
following week, then Sun called wanting to deliver on Sunday, when I could not
accept delivery. Sun called the following week to let us know our Curio had been
damaged and it would take an additional 3-4 weeks to repair and deliver.
I contacted Cymax saying I did not want to wait an additional 3-4 weeks for
delivery of a repaired piece of furniture (white glove treatment) unless the
damage would be unnoticeable, but that 3-4 additional weeks was unacceptable.
Long story short; Cymax told me if I didn't accept the Curio, even though it
was damaged/repaired, it woudl be considered a return and I would have to
pay a 20% re-stocking fee plus shipping of $182.00 each way for the return
of a piece of furniture that I had yet to even see. A total charge of $481.00 on
a piece costing $589.00, leaving me $107.00 of the original cost.
It is now mid June and Sun Delivery says they will call me next week to
determine a delivery date.
I thought I was a pretty careful shopper, but I certainly learned my lessong
this time. CAREFULLY CHECK EVERY RETAILER ON-LINE BEFORE SENDING
YOUR HARD-EARNED CASH. DON'T EVER DO BUSINESS WITH CYMAX.
Check them out on-line by just googling CYMAX. You'll see plenty of complaints.