Cymax Stores

I ordered dining room table on line on 12/06/2011 they gave me hard time about delivery, I live in an apt. they asked could office manager sign off on receipt, I told them no, I want to inspect product, then they said they would see if they could deliver on Sat, finally on 12/14/2011 my husband went to warehouse of shipper in our area picked up table, it had a glass top which had to be taken out of box to fit in our SUV the glass was fine, the other table parts were in a separate box, so later when we opened box for assembly, a stainless steel ring that goes under glass top was bent & discolored, I emailed Cymax from their website described problem. On 12/15/2011 5:29 EST i called to make sure they received email spoke to Rod, of course he said Cymax did not receive email. Rod assured me I would get a replacement part & confirmation email, I have not. called on 12/19/2011 spoke to Gina, she told me I could not receive part, they needed picture, I told her I do not have camera, however, took pic on my cell phone, she said I needed to send pic from phone via email I explained I do not have email on my phone, she said i could not send it to their phone. I asked to speak to supervisor because Rod told me something different, she was very nasty & combative, kept me on hold for over 20 minutes, I was disconnected and no one returned my call they had my number Gina indicated that from initial phone conversation.

On 12/21/2011 I called the wholesaler of the dining table named Steve Silver [protected] ext.1105 spoke to Suzanne who told me she would connect me with Francine who is in charge of Cymax Orders. Francine said I did not need picture for a replacement part and to call Cymax back give them her name & phone number and she would verify she spoke to me and authorize them to send part replacement. I then called Cymax 5:40 EST spoke to Carly, she said, she showed I spoke to Rod on 12/14/2011 & replacement part was on order, I explained she needed to call & verify with manufacturer/wholeseller Steve Silver said she could not asked to speak to supervisor, she put me on hold came back after 10 minutes said her supervisor called Francine at Steve Silver and verified I receive replacement part, Carly was polite and assured me I'd receive email confirming part replacement and it would be goin out to me. Today is 12/31/2011 to date I have not received any email they do have correct email address she did reiterate it back to me. So what do I do just spend $300 something dollars & just live with defective part.

I've read tons of complaints so what happens now