I think that this is a situation where all 3 parties could have done more (mom...you did the right thing by trying to get the pharmacists attention...but your gut was probably telling you that something was indeed wrong).
As a former pharmacy employee...I almost lost my own sick baby when my very own supervisor made a very deadly mistake. You see, my baby...already failure to thrive following multiple bowel surgeries...was prescribed Valium. Well, the pharmacist actually dispensed an ADULT dose to a very, very tiny baby. I called the pediatrician's office and was told the prescription was correct. Then I called 2 of my previous supervisors and was told two more times that the dose was correct. While I held the bottle in my hands trying to figure out what was wrong (meanwhile my baby is screaming from his ungodly amount of pain) I realized. This was a 5 mg per 5 mL solution...and the label said to give him 5 mL. Well...I know that I myself was given 5mg before an MRI and it put me to sleep...so what would have happened to my 11 lb 6 month old???
Anyway...I wanted to share this with you so that you didn't think me heartless...or not understanding.
I will NOT walk out of a doctor's office without a printed (in type-set, not handwriting) list of the medications as well as the info (dose, how often it should be taken, etc)...and I KNOW how to read prescriptions. The problem is, a lot of pharmacy staff don't! This is something I think ALL doctor's should do. Period. Ask or DEMAND this each and every time you walk out with prescriptions in hand. For you. For your child. For your PET!
The pharmacy failed by not calling and verifying the medication. You said they had to call to tweek the dose...why didn't the doctor's staff catch it then? Ah...see...so many things happen and it all leads up to a mistake that could have been caught. Thank GOD your baby was and is okay. I agree that it sounds like the tech did a cover up of their mistake. Don't let this go. Pursue the HELL out of this. The tech needs to go!