CVS
reviews and complaints

I have pretty much stopped shopping at cvs since sale items are always out of stock. Thought I would try again for folgers coffee and of course, out of stock. I know better and always go into store no later than monday. Tried to get beer, out of stock, coke, out of stock, coffee, out of stock. Mgr even said he never even sees a coke rep. What is wrong with this company? I will now have to make yet another trip to your store on wed and hopefully will get coffee. They had been giving rain checks out all morning according to clerk. I don’t have high expectations mof getting the coffee on wed this week wither.

Went to purchase behind the counter decongestant/expectorant (CVS brand Severe Congestion) 3 ppl at the pharmacy could not approve my purchase with driver’s license! I understand the laws regarding pe and all, but I have shopped at this particular Grapevine/Colleyville store for 5+ years and was only purchasing 1 box! After waiting for at least 30 mins for 3 different ppl to try and complete the transaction, I went to WalMart pharmacy!…ridiculous to wait more than 5 mins for a $5 box of cold medicine! This store needs competent, qualified employees in the pharmacy! HORRIBLE!

The store is always half empty. For the past six months a lot of the shelves are just bare.I have tried to buy Maxwell House instant coffee every week for the past three months and it is never in stock.The last time I went, January fourth most of the meat cases and freezers were empty.I was told by a cashier that was because they were preparing for inventory.The customer should not suffer because of inventory.I am surprised this has gone on as long as it has without repercussions.I will find another CVS or for that matter another grocery store to do my shopping. I used to love shopping at CVS.

wonder why you have to wait so long for prescriptions to be filled ----- the managers get bonuses for cutting cost - so they work short handed and hire techs that are not certified to work in the pharmacy. why wont cvs hire enough help and hire techs that go to school and pass certification test. oh, and they get credits off corporate taxes for hiring those on welfare and food stamps. so cvs puts you and me at risk to prop up their corporate balance sheet. over work pharmacy staff by under staffing, hires unqualified employees namely those on federal assistance that cannt spell medicine

For the past year I have purchased for my son's Pug Dog, a bottle of Humilin 70/30 insulin because she is diabetic. Since they no longer make pet insulin we had to start purchasing at a Pharmacy. After purchasing nine bottles, I accidently found out that Walmart is selling the same product for $25.00. We paid as high as $70 for insulin. In going back to the Pharmacy with this information, the District Manager of the particular CVS would not match or make any restitution on the previous nine bottles we had purchased. Roughly we over paid some $300 and I asked for reimbursement on all or a portion having all of our receipts.
The Manager flat out refused and I will no longer deal with CVS period.

On friday, sept.8, 2011, right after school, I brought a disposal camera to cvs at 540 west main street, meriden connecticut to be developed. I had just completed the roll of my class for a presentation for parent’s night. It was the only camera I had. I went to pick up the film the next day.
I was surprised to see someone’s vacation pictures. So not only did I have the wrong pictures but someone else did too.

According to the personel at cvs, I must have had a second camera and brought in the wrong one. They looked on the computer and my students’ pictures were not even there. Someone erred! The personel stated “it was a mystery”. They took a look at the security camera and said I was the only one to bring in pictures that evening. They kept repeating that I must have had a second camera.

Not only was I humiliated in front of other customers but my presentation for parent’s night is ruined not only for me but for my students and their parents. Cvs needs to train their employees better in customer relations.

I took coupons to my local CVS store and tried to purchase the items from the coupons. The cashier tells me that I can not use all the coupons that I had. The cashier then tells me that the register said that I had reached my coupon limit for the items I was trying to purchase. I took my coupons home and looked up the CVS coupon policy and it states under their multiple coupon section “CVS/pharmacy accepts ONE third-party manufacturer coupon AND applicable CVS/pharmacy coupon(s) for the purcahse of a single item, unless prohibited by either coupon offer.”

I printed off this policy and returned to the CVS and proceeded to show them their own policy when they still refused to honor my coupons. I was told that they didn’t know where I got the print out and that as long as the computer was telling them that I ahd reached my coupon limit on the items I was trying to purchase they could not accept them.

What is the point of having such things in your policies if even when presented in black and white with the printed policy you still aren’t allowed to use your coupons? I believe that if your policy says you will accept them then your empolyees should honor that. I am very unsatisfied with this local CVS pharmacy and plan not to return. I am a mother of two small children and need to save money where I can. That is why I coupon.

But when you are denied the use of the ones you have for no valid reason other than the cashier is too lazy to push a few buttons to enter the coupon manually. That is what I believe they should have done instead of in not so many words that I had fabricted the printed out copy of their policy.

I always use cvs pharmacy but im not so sure I will be anymore. I needed a prescription zargin oph gel, when I went to pick it up she said it was cash price 203.97 insurance price was 199.67. I cant afford that and in baytown there is a pharmacist that will help you find it cheaper. I called around to six different pharmacys and all of them said their cash price for the same medication was 175.77 . That to me is a big price different. Even walmart beat ur price.

I usually get my prescription of valium filled there also but I also noticed last year I have to count my pills right then and there or other wise im shorted about severn pills. No telling how long he had been shorting me. It happened more than once with the same pharmacist.

I had a kidney transplant and therefore take 2 anti-rejection medications. My insurance, Horizon Blue Cross Blue Shield, required me to order both of these medications through CVS Caremark instead of my local pharmacy. I can't stress how crucial to my health both medications are. With that said, this past week will be the THIRD time CVS has not gotten my medication to me in time. I had called two times during the previous week to confirm I would receive the delivery by Friday March 16th. Friday came and went, I never received my medication. I spent a good portion of Saturday March 17th on the phone with the answering service, who was extremely rude and no help at all. There was ‘nothing they could due and my shipment wasn’t due out until Tuesday March 20th so I’d have to wait to take it’ – really? Wait to take my anti-rejection medication that stops my body from rejecting that extremely important organ I was given. And my shipment wasn’t due until Tuesday March 20th now even though I was told both times that I called to confirm I would in fact have it on Friday March 16th. I absolutely hate dealing with this company. The only person that was sympathetic and understood the need was the on call pharmacist; thanks to him I was able to get my medication at a CVS pharmacy. The other past two times they screwed up my shipment, I then too had to scramble to find a pharmacy that would actually have this specialty medication in stock. This is their jobs and they have people’s health and lives in their hands, I can not understand how they are not more responsible. I am doing everything in my power to go through another company for my medications.

The pharmacist, Bill, is the most unprofessional person I have ever came in contact with! He curses constantly and acts worse than a child, throwing and slamming things! My entire family fills prescriptions here and we are all going to transfer to a different pharmacy where we won't be treated like we are a bother to the staff! I will make sure I let anyone I talk to know how unprofessional this store is! He should be thankful to be working in this town that has lost thousands of jobs in the last couple years, this man really hates his job and as long as he is working for CVS they will continue to lose customers!

I went twice today long lines only two people working, went back at night gave me wrong prescription had to wait almost an hour. We transfered our presctriptions from Wallgreens I think we'll go back.

CVS pharmacy at 15333 Culver Blvd, Irvine, California refused to take a prescription from a doctor on the basis that there is only one person working. They asked the doctor to call in a couple of hours.

Is this how a pharmacy should work? Doctors are prescribing medicines, not any amusement thing which can wait. Feel sorry for the patient because the doctor will not have time to call back. The doctor was prescribing an antibiotic. That means the patient was sick.

This is unacceptable! If they cannot handle the work load, they should either hire more people or close their doors.

The CVS Pharmacy at Pismo Beach, CA gave me a generic medicine instead of what was written Vicodin ES- without any employee giving/asking information if I like generic or the brand name! This is a deliberate and blatant error that CVS always does all the time no matter where the location is! It seems like they have a horrendous customer service. They have to present to customers a copy of the FDA and state law regarding non-refundable pharmacy transactions so customers will know if the pharmacy has the right to substitute medicines without any knowledge of the customer nor their doctors giving the prescription.

I had made a complaint about the way management handles things at my job today along with a few other made complaints and we met with the head of HR about it later that day we were terminated cause we stood up for what's right we may not even get paid for the vacation time we've earned of the course of the employment .. I think its so very wrong that they froun on there employees stating a fact there's something wrong .. I was told along with the other don't bother filing for unemployment cause we will refuse it.

Had surgery and have been on norco for awhile the last perscription filled I always count my pills were 5 short, I chalked it up to a mistake and let it go, I just got back from refilling again and wouldnt you know it it was short 5 pills again I called the pharmacy and they told mee to come in and they gave me the 5 pills.If I had not counted them the person counting them would have gotton away with it.I know how expensive these pills are and are in big demand on the street I just hope the phamacist filling these perscription is not stealing them and selling them on the black market.

Someone stole my personal information and used the information to pick up my prescriptions. This all happened within 1/2 hour. CVS accused me of attempting to pick my prescriptions up twice. I forced them to review the video tapes and would not leave the store until they made it right. The manager was belligerent, the pharmacist was rude and the person working the register was an idiot.

I spoke with a pharmacist at Giant Eagle after the incident, he said CVS has problems like this all the time. He was a former employee, and left because of the constant fraud. He stated he was concerned about losing his license working for a poorly managed company.

I filed a complaint with the company, a "manager" called me two days later and again accused me of fraud. She spoke over me, and sounded like she was not bereft to the situation. In short, Never shop at CVS. I will never go back in the store.