CVS reviews and complaints 1
View all 3327 complaintsCVS - unprofessional conduct
The Pharmacy changed my prescription to a generic in lieu of the Brand name without telling me (The Customer) even though I had a no changes or no generic drug statement listed in my account. CVS stated that it is a more expensive product so I asked them to charge me the additional costs. Instead, CVS changed the dosage amount from a 30 day supply to a 15 day supply without any notification to me (The customer) or my doctors office. This would cause additional trips to the drug store and additional co-pays to the insurances. When confronted, CVS provided an additional 15 day supply at my next re-fill.
Does CVS have the right to change prescription amounts and drug brands without notifying the customer? This seems to be a sly way of trying to make more money than what the law would allow?
The complaint has been investigated and resolved to the customer’s satisfaction.
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What is most likely going on is that they are using a generic brand of medication, and may have recently switched to a different brand temporally. Each brand may have a slightly different pill quantity. If your ever looking for a online pharmacy to help control your payments for medications I have been using Global Pharmacy Plus for years without any issue, They carry generic as well as name brand medications. www.https://globalpharmacyplus.com