CVS
reviews and complaints

I have been shopping at this cvs for 20 years. I took a sick friend to get his prescription during which time I figured I would walk around the store to look at the weekly sales. I was rudely approached by the manager as if I was stealing this manager was very hostile in her approach towards me. I politely told her I was waiting for a prescription to be filled at which time she told me to leave the store cause I wasn't going to steal anything from her store and she was calling the police. This manager was clearly prejudiced towards white people.I was told by another store staff I am not the first white customer she has done this to. Not to mention while this manager was making all these false accusations one of her ethnic workers made threats to beat me up that she didn't care about her job she was from the hood. I didn't know what to do I still think I am going to contact my lawyer to see what his opinion is on this

I have visited the store many times. On 10/20/2016 I felt like I was being watched. I think that I have become a product of racial profiling which is the act of suspecting or targeting a person of a certain race based on a stereotype about their race. I walked into store number 7573. As I walked in I looked over to see an employee looking my way. I proceeded to the dental aisle looking for a product called Red Cross for dental pain. I really did not notice the employee walking down the other side of the store until I got to the aisle. I picked up a product and walked back to the front register. As I walked to the front I noticed that he was walking back to the front. The cashier usually rings me up. This time he opened up the second register and called me to that register. I asked him about the product that I was looking for then he walked back to the dental department to check. I basically got some chips and took my business to another store for the other products that I wanted. It is always something about this store every time I go in it. I should have learned by now to spend my money somewhere else. I am even thinking about changing the family prescriptions to another location. All I want is a smile and to be appreciated. I do not know what type of training these employees have, but they need help.

Cyanocobalamin is comprised of cyanide molecules attached to cobalamin molecules within each B12 vitamin in this product. Cyanide is a toxic poison that the body can't metabolize and, over time, it can accumulate in brain tissue with disastrous results. CVS should reconsider this & other vitamin products that contain this cyanide-based supplement...

I dropped my perscription off on Friday Oct 7th. At first they said my insurance would cover it the next day but they had only enough in the store for a few days. They would order it to come in on Monday the 10th. Which it was fine with me I didnt need it until Monday. When i went in on Monday the 10th to pick it up they said they wouldnt have any until after 3 that day. I explained to them I take 2 every morning and I was out. They said they would give me enough for the day. When i got home and opened the bottle they had only given me one. When i called at 4pm that afternoon to see if the rest was ready for pickup they told me it woulkdnt be ready until after 3 on Tues the 11th. I again explained to them that I take 2 every morning and I am already down a half of dose. They now have my script for 5 days and I have only gotten a half of day out of a 28 day supply. This medicine I take has side effects like withdraws if I dont take it every day on time. Im not sure what the problem is but something should be done about this. If the problem was they werent going to have it on time for Monday they should of offered to return my script so that I could go to another store. This was store on Main st in Windsor Locks Ct. This is like 3 times that I have had some type of problem with the pharmacy there

October 10, 2016

Pharmacy person Extremely Rude! CvS just lost another long time customer. I do not appreciate being talked to loud or rude while i am waiting in line to have a prescription filled. Please remember the customer helps to pay salaries, please be respectful and courteous.

I called Bridge City Tx CVS this morning 10-7-16 to have one of my prescriptions transferred to their store from my pharmacy in Beaumont Tx as I was leaving to go to Houston for my Dad's surgery and did not have time to spend the extra hour going to and from Beaumont to pick up my prescription. I went by the store 3 1/2 hours later to pick up my prescription and the girl working at the pharmacy said they could not get through to my pharmacy. I basically told her she was a liar because I had been using Market Basket Pharmacy in Beaumont for years and had never called and they did not pickup nor was the line busy. She then proceeded to tell me they just had not had time and the whole time the pharmacist that was a few feet from me would not even look at me. I then told her I would call my pharmacy and of course they answered by the 2nd ring and put the pharmacist on in less than a minute. I went to hand the phone to her and she said "Oh, we cannot talk to him on your phone." I then told the pharmacist on the phone that I would have Walgreen's in Bridge City call him. I had my prescription in less than 30 minutes from Walgreen's. I have spent a lot of money in the CVS in Bridge City but I will never darken their doors again. It was obvious the girl was lazy and did not give a D...!

I just wanted to let someone know I will no longer be buying my prescriptions at CVS. I Switched from Walmart to CVS about 18 months ago. I encountered an unkind person at Walmart. My experience has been so terrible, I just switched back to Walmart. There have been mistakes with my meds at CVS but the worst problem is that I cannot get through on the phone. I sat on hold for 45 minutes this week and this was not the first time. Unacceptable.

Every time we go to cvs pharmacy to get prescriptions they never have them and the main pharmist or whatever he is needs to learn to speak english. I realize they have a bunch of customers but being courteous wouldn't hurt them.in the end they always have them even though they don't know how to spell your last name and my wife's name is june and they say doctor called prescription in under jude, that's bs. They need to get their act together.

I feel that I am being unfairly treated to have been accused of being disrespectful with customers without consistent follow up or feedback from management.

To be expected to be in fear of termination of unemployment per the final warning write up.

Customer service & resolutions I have completed:
-follow up with customer service assistance with in store tools, register, scanner and phone contacts to other stores for supply of products on salesfloor
-consistent individual promotion and sign up of our extracare rewards key cards
-consistent explanation and clarification of coupon benefits when customers have questions and or concerns.
-replacement of stylus pin on charge card panel
-consistent monitoring of safety hazards on salesfloor, stockroom & register area
-periodic clean up/sanitation of restrooms/break area and parking lot
-service channel work order for extra trash pickup outside
-monitoring of shoplifting, camera views and retrieval of police report #
-appropriate disposal storage of customer photos
-controlled animal of stray dog without the assistance of animal control restraining dog outside of building and managed to ask a customer outside to walk the stray tame dog blocks away from the building.

Documentation either not acknowledged by management or not followed up verbally by management with team resolution:

October 4, 2016

Store # 5260-sit in meeting of final warning counseling in office from hany youssef and verbally informed by matt sanchez.

Matt sanchez also informed that store # 5260 has the lowest score or one of the lowest scores of customer service in the district.

I maria (Tina) pena have received a second counseling from store # 5260 without resolutions of passed situations/concerns with customers and co-associates.

Informed matt sanchez that it has been very difficult working the registers customer service without the professional support from both wendy romo and nicholas perkins.

Being in countless situations where wendy romo and nicholas perkins were being verbally unprofessional with me in front of customers or without customers in the same area.
Recently both wendy romo and nicholas perkins teamed against me at registers with customers questioning my customer service.
In the past and currently both wendy romo and nicholas perkins had been angered or annoyed with me for calling back up to registers.

Since my date of transfer I have written consistent notes left in office or on voids receipts with customers that either have complaints or not satisfied with my service without the feedback from management at store # 5260 or resolution.

Today I did not sign the write up and asked for a copy. Matt sanchez said I could not leave with a copy of the write up.
Matt sanchez confirmed with me verbally that I was not working on the october 5th and returning on october (6th) sixth thursday and that he would follow up with me.
Also that mr. Hany youssef would be in the store on october (5th) wednesday.

Mr. Sanchez explained that I have had more than four complaints from customers to corporate without explaining to me the specific complaints for my explanations.
Once again I have noted complaints or customers not satisfied with my service.
Return customers/persons that have been unreasonable/verbally abusive with me and without the support of co-supervisors.

This write up has made me extremely stressed and concerned for my employment and feel that I am being unfairly treated.

In the past five and half years I have dedicated most of my life and free/social time to cvs health pharmacy being in extraordinary situations/environments of different cvs stores without consistent management or consistent following of policy and procedures by c0-associates.

In the year 2013 working twenty one (21) days straight without a day off between two stores night shift on public transportation.

Documentation that was not follow up or seemed to be ignored by management:

September 25, 2016 - attention matt sanchez and front store supervisors,

A) - last night one of the two ladies that made six different purchases recently using five different extracare cards walked in the building and I alerted nicholas.
The reason why I informed the lady I could not check her out (Not having feedback from my management. )
Nicholas checked out the lady anyway and informed me afterwards that the issue was addressed. The resolution was not clear before verbally or written when I left notes of issue.
How is this issue being resolved when they are allowed to keep returning to the store to purchase with the same tactics.
We all supervisors are pressured one way or another and need more clear communication with each other to prevent time consuming assistance to our customers.

B) - I have not been able to practice the curbside.

C) - the walnut hill reader board has more visible words. It says in bold words "habla espanol". I do not speak spanish and do not know if all front store and pharmacy crew members speak spanish. More and more hispanic customers are expecting me to speak spanish. As far as I know I was not hired as a bi-lingual employee.

D)
Before leaving the shift wendy seemed indifferent about why shelf tags were backwards on the shelf and informed her I placed them backwards. They had price changes the same as many more all over the store that I have observed.
I was not comfortable at all with wendy being indifferent when there are more concerned needs in the store as out of dates/rotation that I recently resolved in the passed weeks after jeremy left.
* zicam (09-16 & 06-16 after a new planogram)
* cookies crackers snacks dating back to the year december 2015
* vitamins not all being periodically rotated and out of dates from march 2016
* dairy/juices - days expired or (3) days out that I have stopped during checkouts.
Few timespans when I had not been transferred in the store yet.

Price changes are important it helps prevent issues at registers and I at least I had marked price changes by turning shelf tags upside down with price view or backwards until there was a chance to update the tags.
Out of dates are also important and directly concerns the customer's health and to prevent lawsuits. / along with getting rid of exposed product on sales-floor.

E)
Management decision at registers:
Wendy asks other customers behind the customer she is checking out if she can scan their extra-care card to help the person she is checking out.
I do not practice this method and often find myself informing other customers that I refrain from this practice. It tends to cause confusion with future purchases.

September 2, 2016 – attention to hany youssef (Email) hany. [protected]@cvscaremark.com

Follow up from yesterday's in office meeting.

* the timespans of these texts are sent according to scheduling surgery and how there was not an acknowledgement from wendy who I consulted per jeremy with any concerns I had or to compromise with wendy's work schedule at store # 5260.
Follow up also was to be with matt being trained in payroll and work schedules.

During our meeting to me it seemed surprising about my texting being inappropriate.
It seemed that it was assumed that I sent texts to more than matt sanchez and wendy romo.
* my texts were sent with total trust of privacy, not given them permission to forward text.

*it baffles me how there have been several inappropriate in person situations with wendy at register area in front of customers that were offensive towards me and it not being acknowledged by the store manager because of their close befriended relationship.
*these texts were meant for medical information/physical/mental status that could have been affected by prescriptions for pain when and if my surgeries followed through and too clarify my attendance.
*in our meeting yesterday it was not said or I did not ask who else received my texts besides matt and wendy without my permission.
*it baffles me that a customer can reach across the counter to move my cvs jacket lapel just to move it so he could see my name tag almost touching my bosom with his hand without my consent when the customer is apparently drunk with other customers nearby and not being able to confide in a fellow co-worker such as wendy romo - an experience I have had at this store # 5260.
It baffles me that a customer can call me the "b" word just because I was explaining to him politely that the minimum on a reload card is $20.00 when he wanted $ 11.50 and insisted that I try it that he had done this before at this store # 5260 then I text my store manager of this *concern without response and this seems to be appropriate for the store manager not to reply or follow up with concern.
Or at least respond by having a group meeting with all the supervisors in one room in which this did not occur.
*it baffles me when adult women visit the store with very inappropriate low cleavage or bending over at counters just because they want to or they are drunk and not have the support of another supervisor as wendy romo to appropriately address the individuals at store # 5260.
*it baffles me that adult men visit the store wearing their belt waist part of pants below their buttocks with their undergarments showing and not have the support of other supervisors to appropriately address the individuals at store # 5260.
*i can and will acknowledge your opinion of my texts of being inappropriate and will not text frivolously and hope that you can acknowledge that I do not believe that my texts were inappropriate compared to all the mishaps I have had with customers and supervisors at store # 5260.
These attachments are not meant to be inappropriate they are for your review and other associates that you may choose... Preferably brant day and darlene mallich.

Thank you once more for our meeting yesterday.

August 2, 2016 - (Jeremy florey/human resources)

Jeremy florey paged me to the office, informing/reading the counseling form
Store # 5260.
I am writing my reply to verbal counseling in the office.
I am needing a copy of my reply included to this counseling form accusation.

My reply is to be included in the counseling form, the right that I have since it would be affecting my professional employment in my personnel file.

During my lunch break time I wrote my reply from 9:34 to 10:03 p. M.
I do not know if jeremy was recording our discussion or I did not give permission for jeremy to record our counseling.

After jeremy read the counseling I said that is not completely true.
Jeremy took immediate defense for the customer's accusations telling me if I thought the customer's were lying.
To me this was an unprofessional reaction not to even ask for my explanations.
Or ask me why do you think this happened what could have been said differently to prevent indifference.
Jeremy later in the discussion was being more intimidating in conversation and telling me I was being insubordinate to him.
Not once to date has there been feedback about my notes on voids/refunds when customer's are being deceitful or trying the coupons/sales ads.
It seems that language barriers are not taken into consideration with this counseling form.
A language barrier from all languages that employees experience.
I am hispanic and do not speak spanish fluently or any other language besides english and refrain of speaking what little spanish I know.
Hispanic people from my experience are more indifferent with me because I do not speak spanish. (Reason being I take effort in speaking clearly and not condescending. )

Customers do not have a right to be disrespectful - hostile - irate in any manner in retail.
As a form of a healthcare/medical environment I acknowledge customers could be in pure pain causing how they are acting or feeling, to talk disrespectfully. I also observe that customers are influenced by alcohol, other substances or just angry from other aquaintenances/situations that do not have anything to do with my customer service.
I take extra care in explaining myself and reasons to customers than can be disagreeable indifferent or just tremendously unreasonable.

As far as I know there are not forms provided to cvs employees when customers are being unreasonable except to contact the ethics line.
I am not unprofessional/disrespectful person and work my best in customer service verbally.

My daughter put in for a flovent refill yesterday. Ignorant pharmacist did not have any insurance numbers correct nor could he find anything on the computer. No phone numbers, ect. We have been customers with the same insurance since july 2015. Then with his foreign accent told me I have to think better and speak english and asked me the same questions 4 times and more!
He never called saying there was any problem with her insurance. He can barely speak english. He acts like he hates his customers. Talked to me like I was dirt.

My daughters cardiac arrhythmia with her asthma was acting up by the time she got home. I am switching to walgreens. I refuse to die because you hire uneducated foreigners with no manners or intelligence. I know intelligence, I am a college graduate. You keep hiring idiots and we are worth more that your racist african charity case.

9/29/16 stop at cvs at 3361 market st riverside 92507 . I had a coupon that cvs gave me to buy a revlon hair color and get one free. I went to pay and the coupon was not accepted employees said that the screen from the register was change, can't override so they weren't able to enter the transaction manual and those coupon weren't accepted anymore for a policy established the prior day, why cvs give coupons and later they don't want to honor them? if they change the policy they should honor the coupons that were give it to the customers prior the change and just like that they said that it was nothing that they could do, i been coming to cvs for more than 20 years and always like it because of the deals but with this kind a changes i really considering on not going back.

9 days ago I bought kids beach bucket with showel and things inside and a ball, all of which had tags attached on but bucket was open on one side, nothing missing. My son had flu and we never took it out of car. It was bought on sale, no tags on it said final sale nor sign. I have receipt. Receipt says it can be returned by 11/11/16 with sales receipt. I had it all. Today I went to CVS and lady at register said: 90% off can't be returned. I said this was not 90% off it didn't say final sale, more like 50%. Manager stood next to her and extremely rude with major attitude (ready to attack) said: No returns, I am manager and I am telling you it's final sale now. I said but I specifically asked when I bought it and was told yes with receipt. I asked to speak to her superior which she said does not exist, she was the Boss and nothing I can do about it, so loud and rude with CVS full of customers, so it looked like a scene! I was embarrassed beyond words as bucket was $3.24 and Ball was like $1.29 or so, I do have receipt and its in same condition I bought it, in bag too with tags attached, I would have returned it same day but my son had a flu and I couldn't. Then manager starts to argue it's been over 3-4 weeks. I am telling her I bought about 9 days ago as stated on receipt. She looks at receipt and says "yeah same thing, still.. no return", this time she said it so rudely, at that moment I really didn't want money back nor bucket and ball, nothing, just the heck out of there, it was enough embarrassment for little over $4which I paid with my hard earned money, I didn't do anything wrong, I was beyond embarrassed for no reason, I left them bucket and a ball and left without refund, I didn't want anything, just wanted to leave, and needless to say I will never ever step a foot into CVS!

Purchased concealer. After a few uses, dark liquid came out. Went to local CVS. Manager did not know what it was. She called Almay. They did not know what it was. Manager told me to shake the tube. I tried, but no results.
Although I have used Almay all my life, I was needless to say, very unhappy.
I am 83 years old and deaf so did not have a chance to call before. I have not a large income and hate to disregard it and buy another brand.

Today at the CVS on Boston RD Springfield Ma store #1291, I picked up a prescription that I had to have pre Authorization, I asked if they could check on another Prescription, The tech said that my prescription was only for 30 pills. Actually my prescription that I handed them the month before was for 60 pills at 2 a day morn and night. They said I never had a script for 60 pills so i asked if they could look at the Real copy on file, , , , , , , , , never happened. This is the 4th time this year that this CVS has transcribed the wrong amount of refills from 5 to 0 or the wrong amount of pills, or that my prescription had expired. Every time they do this I have to go back to my doctor and have them fax the script to the pharmacy because they are to lazy to look up the real one on file, then they are rude about it and look at you like a drug addict wanting meds...I am going to have all my prescriptions sent to Walgreens and never go back to CVS again. I am tired of their mistakes and poor attitude...

Went to cvs advance nc store to get medication. Went to the drive through and the lady at the window her name is teresa. She talked to me like I was dirt, she said in a loud mean voice don't you have insurance, you know how much this medicine cost 389.00. I sat their and bit my tongue so I would go to her level. She was very sarcastic and being a smart #. Well I have had enough. I went to another drug store and it's not a chain store. The gerenic meds I was getting from your store was so much cheaper and I was treated like I was important and they were friendly. This store is family owned and are not price gauging on their generic medication. Your store is way too high on your generic drugs. You don't have to worry about me going into any of your stores again. And its none of your workers business whither I have insurance and they will not give me the prices of the medication again because I will not go their.

We are a physician's office who use Entyvio for our patients. We are required to use CVS Specialty pharmacy to obtain medication. An order was placed and confirmed on 8/30/16 for delivery on 9/1/16 and CVS was told patient scheduled in our office on 9/1/16. Medication was not delivered on 9/1/16. We received a call from CVS on 9/2/16 medication had not shipped yet and we could expect by Wednesday 9/7/16. At this point, the patient had already taken time off work, his ordered medication for treatment will be almost a week late. Our office called back on 9/2/16 at approximately 11:00 am and spoke with Justin, a supervisor who said he was going to try to get Entyvio to us by courier today so patient could still be treated. He said he would let us know. Called CVS back at 4:30 as no courier, no medication and no call- waiting for over 15 minutes to speak to anyone, we decided our only option to express our disappointment on CVS's lack of customer service or care for patient treatment was to file this complaint. The service on this order was awful, the customer service was worse. If we didn't HAVE to use CVS, we wouldn't.

My complaint is about disrespect, i have been a customer with cvs for about 5 years, in martin tn. I left cvs and went to Van's pharmacy in martin tn. I left because every time I had medicine filled it would take no less than an hour to fill my prescription. Cvs bought the van's pharmacy, there are a couple of older ladies that work there, they have been nothing but kind and respectful. There are a lot of new faces in the new cvs store in martin tn., the girls are so rude, the young girls are so hateful to the older workers, I was embrassed for a lady today.her name is Regina there was a young girl on the computer beside ms.regina, the girl didn't have a name tag on., Regina had to cancel the Medicare on the prescription and run it as cash.ms.Regina asked the girl for help, the young girl said "push 11 you know how" ms. Regina couldn'the get the refund to print.she asked the young girl for help, she would not help ms.Regina any futher.I got the impression that the young girls are trying to get rid of the older women that work there. They need some training in respecting the customer and their co workers. The only drug store in our town are 2 cvs 's and wal mart.it'so not like we have a lot of pharmacits to choose from. It'seems sad to think that the young girls don't want the older women there, when they need to work too.

I have use this cvs for more than 2 years. I have no problem with any of the employee's but one. I use the pharmacy on a regular basics and one employee in particular is very rude her name is tondelaya. I notice this day one but i said maybe she is having a bad day. I notice she is rude all the time. This lady never greet customer's.Right away ask for your information. I have spoke to her and she act as if the customer is bothering her. I don't want her fired but maybe she could have a training in greeting customers. I don't know if she really know how important it is to treat the customers with respect, you might want to mention it to her. I think if she do not change her behavior i will shop some other pharmacy. My bother in law is dr. Adgerson dds and his patients use your pharmacy as well. I will have to tell him how i'm treated at this pharmacy and ask him to remove his patients from your store as well. The store #1335 employee tondelaya i would like to thank you in advance looking forward to a solution regarding this issue.

I went in to pick up my prescription that was sent to the CVS at 1361 Hylan Blvd, Staten Island NY. I was told at the pick up location to go to the drop off and ask about my prescription because it wasn't coming up.

The lady by the name of Courtney Farmer at the drop off counter was having a conversation with a white gentleman. I stood behind him on the line for 2 minutes because I thought she was filling up his prescription. I realized from their conversation, they were chatting about personal things, so I walked up closer to the the register so that she would see a customer waiting. She looked at me and continued to have her conversation with the gentleman. I tried to be really calm because I didn't want to let that stereotyping of black people being dramatic to be true. She ignored me again, I then said to her, can you please check my prescription and after that you two could continue your conversation that has nothing to do with the job. She still ignored me, when the other customers that were white began to shake their heads and say "this is unbelievable ", that's when she asked the guy if he had any prescription to drop off, she filled it in, and still kept talking to him. I have never ever felt disrespected and looked down upon at that location until I met Courtney Farmer today. No one should be ignored because they are black.