CVS reviews and complaints 1
View all 3327 complaintsCVS - rude employees - horrible customer service
I have been using this pharmacy for almost 4 years now and have not had issues until the last 8-9 months. The staff, usually smiliing and friendly, has become sullen and downright rude to both me and my husband when he has been there. Courtney acts as if I am interruption to her day and always has the most foul look on her face. Earlier this week while waiting on a prescription to be filled her cell phone rang blaring a very nasty song. I would hope CVS would not want to be represented this way. Today, I called to get a prescription filled and the pharmacist, Jerry, actually hung up on me when I told him I was going to have my prescriptions transferred to another store! This was after he had no interest helping me find an answer to a prescription question I had. I am not a difficult person, believe me, but I do think patrons of a store should be treated with kindness. Shame on those employees. I spend a lot of money in the store, more than the pharmacy, and it is unfortunate the store will lose my business because of the pharmacy personel. I will go next door to Walgreens ~~ they were extremely welcoming and had smiles on their faces the moment I walked through the door.
The complaint has been investigated and resolved to the customer’s satisfaction.
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In Leonia CVS they must require employees to greet costumers as they walk into the store. Apparently they must hate that they are forced to do this because they shout it out to you in an angry fashion. When I asked today to a clerk to not shout out to me from a distance (about 6 yards) he replied, "this is a private business, you don't have to come in if you don't like the way we do things." I told him not to greet me anymore and told me that if i did not leave the store immediately that he would call the police.