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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3342

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D
7:56 pm EDT
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CVS lies

I called Bridge City Tx CVS this morning 10-7-16 to have one of my prescriptions transferred to their store from my pharmacy in Beaumont Tx as I was leaving to go to Houston for my Dad's surgery and did not have time to spend the extra hour going to and from Beaumont to pick up my prescription. I went by the store 3 1/2 hours later to pick up my prescription and the girl working at the pharmacy said they could not get through to my pharmacy. I basically told her she was a liar because I had been using Market Basket Pharmacy in Beaumont for years and had never called and they did not pickup nor was the line busy. She then proceeded to tell me they just had not had time and the whole time the pharmacist that was a few feet from me would not even look at me. I then told her I would call my pharmacy and of course they answered by the 2nd ring and put the pharmacist on in less than a minute. I went to hand the phone to her and she said "Oh, we cannot talk to him on your phone." I then told the pharmacist on the phone that I would have Walgreen's in Bridge City call him. I had my prescription in less than 30 minutes from Walgreen's. I have spent a lot of money in the CVS in Bridge City but I will never darken their doors again. It was obvious the girl was lazy and did not give a D...!

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10:45 am EDT

CVS pharmacy

I just wanted to let someone know I will no longer be buying my prescriptions at CVS. I Switched from Walmart to CVS about 18 months ago. I encountered an unkind person at Walmart. My experience has been so terrible, I just switched back to Walmart. There have been mistakes with my meds at CVS but the worst problem is that I cannot get through on the phone. I sat on hold for 45 minutes this week and this was not the first time. Unacceptable.

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B
6:45 pm EDT

CVS telling us no prescriptions when in fact they had them saying doctor never called

Every time we go to cvs pharmacy to get prescriptions they never have them and the main pharmist or whatever he is needs to learn to speak english. I realize they have a bunch of customers but being courteous wouldn't hurt them.in the end they always have them even though they don't know how to spell your last name and my wife's name is june and they say doctor called prescription in under jude, that's bs. They need to get their act together.

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2:05 pm EDT

CVS wrongfully accused of inappropriate text and disrespectful conduct with customers.

I feel that I am being unfairly treated to have been accused of being disrespectful with customers without consistent follow up or feedback from management.

To be expected to be in fear of termination of unemployment per the final warning write up.

Customer service & resolutions I have completed:
-follow up with customer service assistance with in store tools, register, scanner and phone contacts to other stores for supply of products on salesfloor
-consistent individual promotion and sign up of our extracare rewards key cards
-consistent explanation and clarification of coupon benefits when customers have questions and or concerns.
-replacement of stylus pin on charge card panel
-consistent monitoring of safety hazards on salesfloor, stockroom & register area
-periodic clean up/sanitation of restrooms/break area and parking lot
-service channel work order for extra trash pickup outside
-monitoring of shoplifting, camera views and retrieval of police report #
-appropriate disposal storage of customer photos
-controlled animal of stray dog without the assistance of animal control restraining dog outside of building and managed to ask a customer outside to walk the stray tame dog blocks away from the building.

Documentation either not acknowledged by management or not followed up verbally by management with team resolution:

October 4, 2016

Store # 5260-sit in meeting of final warning counseling in office from hany youssef and verbally informed by matt sanchez.

Matt sanchez also informed that store # 5260 has the lowest score or one of the lowest scores of customer service in the district.

I maria (Tina) pena have received a second counseling from store # 5260 without resolutions of passed situations/concerns with customers and co-associates.

Informed matt sanchez that it has been very difficult working the registers customer service without the professional support from both wendy romo and nicholas perkins.

Being in countless situations where wendy romo and nicholas perkins were being verbally unprofessional with me in front of customers or without customers in the same area.
Recently both wendy romo and nicholas perkins teamed against me at registers with customers questioning my customer service.
In the past and currently both wendy romo and nicholas perkins had been angered or annoyed with me for calling back up to registers.

Since my date of transfer I have written consistent notes left in office or on voids receipts with customers that either have complaints or not satisfied with my service without the feedback from management at store # 5260 or resolution.

Today I did not sign the write up and asked for a copy. Matt sanchez said I could not leave with a copy of the write up.
Matt sanchez confirmed with me verbally that I was not working on the october 5th and returning on october (6th) sixth thursday and that he would follow up with me.
Also that mr. Hany youssef would be in the store on october (5th) wednesday.

Mr. Sanchez explained that I have had more than four complaints from customers to corporate without explaining to me the specific complaints for my explanations.
Once again I have noted complaints or customers not satisfied with my service.
Return customers/persons that have been unreasonable/verbally abusive with me and without the support of co-supervisors.

This write up has made me extremely stressed and concerned for my employment and feel that I am being unfairly treated.

In the past five and half years I have dedicated most of my life and free/social time to cvs health pharmacy being in extraordinary situations/environments of different cvs stores without consistent management or consistent following of policy and procedures by c0-associates.

In the year 2013 working twenty one (21) days straight without a day off between two stores night shift on public transportation.

Documentation that was not follow up or seemed to be ignored by management:

September 25, 2016 - attention matt sanchez and front store supervisors,

A) - last night one of the two ladies that made six different purchases recently using five different extracare cards walked in the building and I alerted nicholas.
The reason why I informed the lady I could not check her out (Not having feedback from my management. )
Nicholas checked out the lady anyway and informed me afterwards that the issue was addressed. The resolution was not clear before verbally or written when I left notes of issue.
How is this issue being resolved when they are allowed to keep returning to the store to purchase with the same tactics.
We all supervisors are pressured one way or another and need more clear communication with each other to prevent time consuming assistance to our customers.

B) - I have not been able to practice the curbside.

C) - the walnut hill reader board has more visible words. It says in bold words "habla espanol". I do not speak spanish and do not know if all front store and pharmacy crew members speak spanish. More and more hispanic customers are expecting me to speak spanish. As far as I know I was not hired as a bi-lingual employee.

D)
Before leaving the shift wendy seemed indifferent about why shelf tags were backwards on the shelf and informed her I placed them backwards. They had price changes the same as many more all over the store that I have observed.
I was not comfortable at all with wendy being indifferent when there are more concerned needs in the store as out of dates/rotation that I recently resolved in the passed weeks after jeremy left.
* zicam (09-16 & 06-16 after a new planogram)
* cookies crackers snacks dating back to the year december 2015
* vitamins not all being periodically rotated and out of dates from march 2016
* dairy/juices - days expired or (3) days out that I have stopped during checkouts.
Few timespans when I had not been transferred in the store yet.

Price changes are important it helps prevent issues at registers and I at least I had marked price changes by turning shelf tags upside down with price view or backwards until there was a chance to update the tags.
Out of dates are also important and directly concerns the customer's health and to prevent lawsuits. / along with getting rid of exposed product on sales-floor.

E)
Management decision at registers:
Wendy asks other customers behind the customer she is checking out if she can scan their extra-care card to help the person she is checking out.
I do not practice this method and often find myself informing other customers that I refrain from this practice. It tends to cause confusion with future purchases.

September 2, 2016 – attention to hany youssef (Email) hany. [protected]@cvscaremark.com

Follow up from yesterday's in office meeting.

* the timespans of these texts are sent according to scheduling surgery and how there was not an acknowledgement from wendy who I consulted per jeremy with any concerns I had or to compromise with wendy's work schedule at store # 5260.
Follow up also was to be with matt being trained in payroll and work schedules.

During our meeting to me it seemed surprising about my texting being inappropriate.
It seemed that it was assumed that I sent texts to more than matt sanchez and wendy romo.
* my texts were sent with total trust of privacy, not given them permission to forward text.

*it baffles me how there have been several inappropriate in person situations with wendy at register area in front of customers that were offensive towards me and it not being acknowledged by the store manager because of their close befriended relationship.
*these texts were meant for medical information/physical/mental status that could have been affected by prescriptions for pain when and if my surgeries followed through and too clarify my attendance.
*in our meeting yesterday it was not said or I did not ask who else received my texts besides matt and wendy without my permission.
*it baffles me that a customer can reach across the counter to move my cvs jacket lapel just to move it so he could see my name tag almost touching my bosom with his hand without my consent when the customer is apparently drunk with other customers nearby and not being able to confide in a fellow co-worker such as wendy romo - an experience I have had at this store # 5260.
It baffles me that a customer can call me the "b" word just because I was explaining to him politely that the minimum on a reload card is $20.00 when he wanted $ 11.50 and insisted that I try it that he had done this before at this store # 5260 then I text my store manager of this *concern without response and this seems to be appropriate for the store manager not to reply or follow up with concern.
Or at least respond by having a group meeting with all the supervisors in one room in which this did not occur.
*it baffles me when adult women visit the store with very inappropriate low cleavage or bending over at counters just because they want to or they are drunk and not have the support of another supervisor as wendy romo to appropriately address the individuals at store # 5260.
*it baffles me that adult men visit the store wearing their belt waist part of pants below their buttocks with their undergarments showing and not have the support of other supervisors to appropriately address the individuals at store # 5260.
*i can and will acknowledge your opinion of my texts of being inappropriate and will not text frivolously and hope that you can acknowledge that I do not believe that my texts were inappropriate compared to all the mishaps I have had with customers and supervisors at store # 5260.
These attachments are not meant to be inappropriate they are for your review and other associates that you may choose... Preferably brant day and darlene mallich.

Thank you once more for our meeting yesterday.

August 2, 2016 - (Jeremy florey/human resources)

Jeremy florey paged me to the office, informing/reading the counseling form
Store # 5260.
I am writing my reply to verbal counseling in the office.
I am needing a copy of my reply included to this counseling form accusation.

My reply is to be included in the counseling form, the right that I have since it would be affecting my professional employment in my personnel file.

During my lunch break time I wrote my reply from 9:34 to 10:03 p. M.
I do not know if jeremy was recording our discussion or I did not give permission for jeremy to record our counseling.

After jeremy read the counseling I said that is not completely true.
Jeremy took immediate defense for the customer's accusations telling me if I thought the customer's were lying.
To me this was an unprofessional reaction not to even ask for my explanations.
Or ask me why do you think this happened what could have been said differently to prevent indifference.
Jeremy later in the discussion was being more intimidating in conversation and telling me I was being insubordinate to him.
Not once to date has there been feedback about my notes on voids/refunds when customer's are being deceitful or trying the coupons/sales ads.
It seems that language barriers are not taken into consideration with this counseling form.
A language barrier from all languages that employees experience.
I am hispanic and do not speak spanish fluently or any other language besides english and refrain of speaking what little spanish I know.
Hispanic people from my experience are more indifferent with me because I do not speak spanish. (Reason being I take effort in speaking clearly and not condescending. )

Customers do not have a right to be disrespectful - hostile - irate in any manner in retail.
As a form of a healthcare/medical environment I acknowledge customers could be in pure pain causing how they are acting or feeling, to talk disrespectfully. I also observe that customers are influenced by alcohol, other substances or just angry from other aquaintenances/situations that do not have anything to do with my customer service.
I take extra care in explaining myself and reasons to customers than can be disagreeable indifferent or just tremendously unreasonable.

As far as I know there are not forms provided to cvs employees when customers are being unreasonable except to contact the ethics line.
I am not unprofessional/disrespectful person and work my best in customer service verbally.

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3:56 pm EDT

CVS unethical behavior, disrespect from pharmacist.

My daughter put in for a flovent refill yesterday. Ignorant pharmacist did not have any insurance numbers correct nor could he find anything on the computer. No phone numbers, ect. We have been customers with the same insurance since july 2015. Then with his foreign accent told me I have to think better and speak english and asked me the same questions 4 times and more!
He never called saying there was any problem with her insurance. He can barely speak english. He acts like he hates his customers. Talked to me like I was dirt.

My daughters cardiac arrhythmia with her asthma was acting up by the time she got home. I am switching to walgreens. I refuse to die because you hire uneducated foreigners with no manners or intelligence. I know intelligence, I am a college graduate. You keep hiring idiots and we are worth more that your racist african charity case.

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Update by michele hale
Oct 04, 2016 4:18 pm EDT

My daughter was denied necessary medication because your pharmacy at 500 eastern avenue, eseex, maryland 21221, put in an address from 6 years ago. That's why the insurance didn't cover it!
We do not live there now!

Good job hiring stupid racists to represent your company.

The date is october 4, 2016

This is the 5th mistake your pharmacy has made in one year. The last one for my family and my friends will hear about this.

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9:38 pm EDT

CVS cvs coupons

9/29/16 stop at cvs at 3361 market st riverside 92507 . I had a coupon that cvs gave me to buy a revlon hair color and get one free. I went to pay and the coupon was not accepted employees said that the screen from the register was change, can't override so they weren't able to enter the transaction manual and those coupon weren't accepted anymore for a policy established the prior day, why cvs give coupons and later they don't want to honor them? if they change the policy they should honor the coupons that were give it to the customers prior the change and just like that they said that it was nothing that they could do, i been coming to cvs for more than 20 years and always like it because of the deals but with this kind a changes i really considering on not going back.

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3:39 pm EDT
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CVS manager's non-customer service

9 days ago I bought kids beach bucket with showel and things inside and a ball, all of which had tags attached on but bucket was open on one side, nothing missing. My son had flu and we never took it out of car. It was bought on sale, no tags on it said final sale nor sign. I have receipt. Receipt says it can be returned by 11/11/16 with sales receipt. I had it all. Today I went to CVS and lady at register said: 90% off can't be returned. I said this was not 90% off it didn't say final sale, more like 50%. Manager stood next to her and extremely rude with major attitude (ready to attack) said: No returns, I am manager and I am telling you it's final sale now. I said but I specifically asked when I bought it and was told yes with receipt. I asked to speak to her superior which she said does not exist, she was the Boss and nothing I can do about it, so loud and rude with CVS full of customers, so it looked like a scene! I was embarrassed beyond words as bucket was $3.24 and Ball was like $1.29 or so, I do have receipt and its in same condition I bought it, in bag too with tags attached, I would have returned it same day but my son had a flu and I couldn't. Then manager starts to argue it's been over 3-4 weeks. I am telling her I bought about 9 days ago as stated on receipt. She looks at receipt and says "yeah same thing, still.. no return", this time she said it so rudely, at that moment I really didn't want money back nor bucket and ball, nothing, just the heck out of there, it was enough embarrassment for little over $4which I paid with my hard earned money, I didn't do anything wrong, I was beyond embarrassed for no reason, I left them bucket and a ball and left without refund, I didn't want anything, just wanted to leave, and needless to say I will never ever step a foot into CVS!

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12:44 pm EDT
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CVS almay smart sgade concealer light

Purchased concealer. After a few uses, dark liquid came out. Went to local CVS. Manager did not know what it was. She called Almay. They did not know what it was. Manager told me to shake the tube. I tried, but no results.
Although I have used Almay all my life, I was needless to say, very unhappy.
I am 83 years old and deaf so did not have a chance to call before. I have not a large income and hate to disregard it and buy another brand.

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10:04 am EDT
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CVS pharmacy dept

Today at the CVS on Boston RD Springfield Ma store #1291, I picked up a prescription that I had to have pre Authorization, I asked if they could check on another Prescription, The tech said that my prescription was only for 30 pills. Actually my prescription that I handed them the month before was for 60 pills at 2 a day morn and night. They said I never had a script for 60 pills so i asked if they could look at the Real copy on file, , , , , , , , , never happened. This is the 4th time this year that this CVS has transcribed the wrong amount of refills from 5 to 0 or the wrong amount of pills, or that my prescription had expired. Every time they do this I have to go back to my doctor and have them fax the script to the pharmacy because they are to lazy to look up the real one on file, then they are rude about it and look at you like a drug addict wanting meds...I am going to have all my prescriptions sent to Walgreens and never go back to CVS again. I am tired of their mistakes and poor attitude...

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Wine Is Good
Wine Is Good
, US
Sep 26, 2016 5:33 pm EDT

People treat pharmacies like a fast food restaurant. They act like showing their ### will get them Walmart treatment. What they fail to give a damn about is that pharmacies are tightly controlled by federal law. If they hate the law, then they should seek to change it. I have always said, there are a few places you never show your ###: an airport and a pharmacy.

Wine Is Good
Wine Is Good
, US
Sep 14, 2016 5:57 pm EDT

They scan your prescription into the computer so they always can pull up the 'real one'. If your script expires before you pick up the last fill, that is your fault. All scripts, with the exception of controls and narcos are good for one year.

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M
6:52 am EDT

CVS medication

Went to cvs advance nc store to get medication. Went to the drive through and the lady at the window her name is teresa. She talked to me like I was dirt, she said in a loud mean voice don't you have insurance, you know how much this medicine cost 389.00. I sat their and bit my tongue so I would go to her level. She was very sarcastic and being a smart #. Well I have had enough. I went to another drug store and it's not a chain store. The gerenic meds I was getting from your store was so much cheaper and I was treated like I was important and they were friendly. This store is family owned and are not price gauging on their generic medication. Your store is way too high on your generic drugs. You don't have to worry about me going into any of your stores again. And its none of your workers business whither I have insurance and they will not give me the prices of the medication again because I will not go their.

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1:57 pm EDT

CVS entyvio

We are a physician's office who use Entyvio for our patients. We are required to use CVS Specialty pharmacy to obtain medication. An order was placed and confirmed on 8/30/16 for delivery on 9/1/16 and CVS was told patient scheduled in our office on 9/1/16. Medication was not delivered on 9/1/16. We received a call from CVS on 9/2/16 medication had not shipped yet and we could expect by Wednesday 9/7/16. At this point, the patient had already taken time off work, his ordered medication for treatment will be almost a week late. Our office called back on 9/2/16 at approximately 11:00 am and spoke with Justin, a supervisor who said he was going to try to get Entyvio to us by courier today so patient could still be treated. He said he would let us know. Called CVS back at 4:30 as no courier, no medication and no call- waiting for over 15 minutes to speak to anyone, we decided our only option to express our disappointment on CVS's lack of customer service or care for patient treatment was to file this complaint. The service on this order was awful, the customer service was worse. If we didn't HAVE to use CVS, we wouldn't.

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2:45 pm EDT
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CVS customer service

My complaint is about disrespect, i have been a customer with cvs for about 5 years, in martin tn. I left cvs and went to Van's pharmacy in martin tn. I left because every time I had medicine filled it would take no less than an hour to fill my prescription. Cvs bought the van's pharmacy, there are a couple of older ladies that work there, they have been nothing but kind and respectful. There are a lot of new faces in the new cvs store in martin tn., the girls are so rude, the young girls are so hateful to the older workers, I was embrassed for a lady today.her name is Regina there was a young girl on the computer beside ms.regina, the girl didn't have a name tag on., Regina had to cancel the Medicare on the prescription and run it as cash.ms.Regina asked the girl for help, the young girl said "push 11 you know how" ms. Regina couldn'the get the refund to print.she asked the young girl for help, she would not help ms.Regina any futher.I got the impression that the young girls are trying to get rid of the older women that work there. They need some training in respecting the customer and their co workers. The only drug store in our town are 2 cvs 's and wal mart.it'so not like we have a lot of pharmacits to choose from. It'seems sad to think that the young girls don't want the older women there, when they need to work too.

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6:47 pm EDT

CVS rude employee

I have use this cvs for more than 2 years. I have no problem with any of the employee's but one. I use the pharmacy on a regular basics and one employee in particular is very rude her name is tondelaya. I notice this day one but i said maybe she is having a bad day. I notice she is rude all the time. This lady never greet customer's.Right away ask for your information. I have spoke to her and she act as if the customer is bothering her. I don't want her fired but maybe she could have a training in greeting customers. I don't know if she really know how important it is to treat the customers with respect, you might want to mention it to her. I think if she do not change her behavior i will shop some other pharmacy. My bother in law is dr. Adgerson dds and his patients use your pharmacy as well. I will have to tell him how i'm treated at this pharmacy and ask him to remove his patients from your store as well. The store #1335 employee tondelaya i would like to thank you in advance looking forward to a solution regarding this issue.

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SanSan0171
, US
Aug 30, 2016 1:27 pm EDT

I agree. It is CVS Pharmacy, not CVS Psychiatric Ward.

Wine Is Good
Wine Is Good
, US
Aug 28, 2016 4:48 am EDT

Honestly, CVS is a busy pharmacy. Just give her your information so she can wait on you and the other hundred of patients that need her attention.

What is it with people who think a store employee should be their friend?

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10:01 am EDT
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CVS - ambien generic

I gave pharmacy clerk my prescription for 30, 10 mg tablets and my discount card. She said in a loud voice, " It is against the law to discount this medication" and I said I had received a discount for my previous order for the same medication. She said" I will not give you a discount because I will not break the law"Realizing our interaction was making a...

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3:51 pm EDT
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CVS ask about a prescription

I went in to pick up my prescription that was sent to the CVS at 1361 Hylan Blvd, Staten Island NY. I was told at the pick up location to go to the drop off and ask about my prescription because it wasn't coming up.

The lady by the name of Courtney Farmer at the drop off counter was having a conversation with a white gentleman. I stood behind him on the line for 2 minutes because I thought she was filling up his prescription. I realized from their conversation, they were chatting about personal things, so I walked up closer to the the register so that she would see a customer waiting. She looked at me and continued to have her conversation with the gentleman. I tried to be really calm because I didn't want to let that stereotyping of black people being dramatic to be true. She ignored me again, I then said to her, can you please check my prescription and after that you two could continue your conversation that has nothing to do with the job. She still ignored me, when the other customers that were white began to shake their heads and say "this is unbelievable ", that's when she asked the guy if he had any prescription to drop off, she filled it in, and still kept talking to him. I have never ever felt disrespected and looked down upon at that location until I met Courtney Farmer today. No one should be ignored because they are black.

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Wine Is Good
Wine Is Good
, US
Aug 24, 2016 7:59 am EDT

Oh wait, you are the black person in this story. I had to read your complaint again. I still hold to my opinion. You were rude.

Wine Is Good
Wine Is Good
, US
Aug 24, 2016 7:57 am EDT

No, you interupted someone already in a conversation with a customer because you decided that you, being a white person, was more important. It is standard courtesy to talk and interact with customers, especially in a pharmacy. Your actions were very rude, and you are lucky all you got was ignored.

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3:01 pm EDT

CVS terrible condition of stores

Today, 08/20/16
Cvs pharmacy 42nd st & 3rd ave nyc
Both coupon machines with signs "out of order"
All cashiers: cash only
No personal available at check out machines to assist customer (Me) with coupons.
I left this store and went to

Cvs pharmacy 3rd ave & 47th st
Had 20% off coupon for household goods but
No household goods available on shelves (Sales personnel said he was the only clerk on duty and items that were in the back would not be put on shelves until maybe tomorrow
I was able to buy items because they were not on shelves

Cvs used to be my preferred store but service has deteriorated a great deal in the past few months.

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4:48 pm EDT

CVS service

August 18, 2016. My family have been loyal customers of CVS storeid=6374 since the store opened. I understand that often they get back logged with prescriptions and people waiting for the pharmacy and that is not my complaint. However today at 5:45 pm I went into the store to buy a gallon of milk. I waited several minutes for someone to check me out and no one came, I called out and the woman standing on my side of the counter with another woman and a cell phone at the photo section finally said in a very sarcastic tone, "I'm helping someone you have to wait." I don't mind waiting for a reasonable time but this was ridiculous. I then went to the pharmacy and asked if there was anyone else in the store that could check me out at the front. The pharmacy tech looked at me like I was stupid and said that the only other person was a young man in the pharmacy who already had a line of people waiting for him. Surely a store of that size with the amount of business they do should have another clerk that can wait on customers while the only clerk is tied up in the photo department. My husband and I both have a number of prescriptions we refill every month at CVS. The local CVS we use is convenient and while Pam Cheek was the manager I never had a problem with the way I was treated by the employees. If they can't afford to take care of their patrons, I won't be able to continue shopping there.

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Wine Is Good
Wine Is Good
, US
Aug 21, 2016 9:32 am EDT

Bless their heart...

JKWilliams
JKWilliams
, US
Aug 20, 2016 5:49 pm EDT

This was in Orange Texas. In Orange Texas everybody is special. It's a "Suthirn" thing.

Wine Is Good
Wine Is Good
, US
Aug 19, 2016 5:10 am EDT

The fact that you are not smart enough to figure out that if there was another checker there they would be on the register is frightening. You have to wait your turn. You are no more special than anyone else. Geesh.

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S
8:22 pm EDT

CVS online account

On Tuesday, August 16, 2017, at approximately 6:15 PM, I found I'd been locked out of my online CVS account. The password I'd been using for months was now suddenly invalid. I used the recovery link and was provided with my security question. I provided the correct answer, which was summarily rejected.

I find it a convenient coincidence that I recently made complaints about CVS on three of their Facebook Pages. The previous posts have been removed from https://www.facebook.com/cvs.pharmacy.complaints/. Original complaints were removed from https://www.facebook.com/CVS-445976435485634/ and https://www.facebook.com/CVS/; second complaint on both pages not removed as it was posted as a comment to the Tuesday, August 9, 2016 post at 9:30 AM on both pages for waterproof mascara. My complaints and their responses, etc., were copied and pasted to my own Facebook page for the enlightenment of my more than 2, 400 Facebook friends.

PRIOR:

"In checking my online account to find out when to pick up my prescriptions, I see some misleading info:

"[1] Ready for Pick Up | PICK UP | September 14
[2] Scheduled for Refill | on 08/11/2016 | PICK UP | September 14
[3] Available for Renewal | on 08/11/2016 | View all prescriptions | for this medication | PICK UP | September 14

"#1 makes it appear that my prescription is ready for pick up, but that I can't do it until 09/14. #2 makes it appear that it will be filled tomorrow, but that I can't pick it up until 09/14. #3 makes it appear that it will be available to be renewed tomorrow, but I can't pick it up until 09/14.

"According to a pharmacy tech at CVS #6719, the date in September is the date these prescriptions are due to be refilled. Wouldn't it be best to clarify that so that the customers aren't being misled into believing what we see in black and white: PICK UP | September 14?"

CVS responded:

"Hi Steve! Thanks for sharing this feedback with us. Due to current privacy laws, CVS Pharmacy cannot discuss any kind of prescription transactions publicly. We would encourage you to speak to your local CVS pharmacist or you can also give our customer relations team a call at 1-800-SHOP-CVS for further assistance. Thank-you!"

I replied:

"No privacy laws have been touched. The issue is "PICK UP | [date]" being misleading into making it seem as if the date shown is the date scheduled for pick up, when it isn't. That's the issue here, not private information. Please focus on the real issue."

CVS replied:

"Okay, Steve, if you change your mind and would like to discuss HIPAA with our team members, please give us a call at (800) SHOP CVS. Good bye."

You can see how it can be frustrating with people who clearly are not paying attention to what's in black and white right in front of their very eyes.

Thank you for your patient attention,

Steven E. Morrell

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Wine Is Good
Wine Is Good
, US
Aug 17, 2016 5:32 pm EDT

How could they help you with a pick up issue without you providing your name, medication, and insurance information, which is a HIPPA violation in a public forum?

Your conspiracy theory is stupid. And why complain to CVS about mascara? Do you think they manufacturer mascara? Contact the brand about it.

ComplaintsBoard
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6:34 am EDT
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CVS pharmacy services

Cvs pharmacy is the worst... Akron ohio on canton road...
I will never step foot into a cvs again! The pharmacy was so rude and nasty... And threatening to call police and on top banned us from their store in front of our 8 year old grandchild... All over the refill of my husbands controlled substance... The pharmacist should loss her licence and her intake clerk should be fired! Miss information and bad service and slanderous comments put into our file... Corporate office on top protects these people... They will soon find out that people will not stand for this treatment and complaints will pile in... Loss of business on their end... I will tell everyone of my experience at this store and how they turn a blind eye to peoples complaints... I am not the only one who has complained and nothing has been done... I guess this is the kind of treatment that you receive after years of spending money at their store... Shame on your practices cvs...

Read full review of CVS and 9 comments
Update by Michelle Wittman
Aug 23, 2016 9:41 am EDT

You are both losers...you can't comprehend what you read...And for the record I really don't care where you work or how much you make...so go creep on someone else's complaint...Your probably both unhappy with your lives that's why you spend your time on this board..acting like you know something when you can't even read

Update by Michelle Wittman
Aug 23, 2016 8:23 am EDT

I think you both are self righteous fools...I don't give a flying Friday what either of your opinions are...Clearly you both have to call names and attack character...Your parents did a good job raising you both

Update by Michelle Wittman
Aug 23, 2016 7:05 am EDT

You are the one with issues... You asked what happened i told you... This is suppose to be a complaint board... Not attack people and insult them... Both of you don't know us... As i don't know you... But in this post that i am posting i have no regard for your comments and as far as i am concerned you both are low life... Big deal you make a little over minimum wage... Good for you... Piss off both of you...

Update by Michelle Wittman
Aug 16, 2016 2:35 pm EDT

No you are the Hater...Keep on keeping on...Your good at it...Lol...wtf and lmao..You are a prize CVS employee...Got anything else because like I said...you got to have the last word...attack...attack...immature...

Update by Michelle Wittman
Aug 16, 2016 12:47 pm EDT

BLAH BLAH BLAH...Certified Tech...

Update by Michelle Wittman
Aug 16, 2016 8:22 am EDT

OH AND BY THE WAY It Was not me who got kicked out of the store...It was my Husband and Grandson...You don't read very well..maybe that is why you are just a Certified and registered Tech and a Pharmacist wanna be...As I stated before have a nice day...

Update by Michelle Wittman
Aug 16, 2016 8:17 am EDT

Obviously you can not read...They filled it early ...You make me laugh...I don't have time for this with you...Go scold someone else with your ego...Again Rudeness...and Power Trips is what this is about...OBVIOUSLY if I was out of turn they would not have filled it the first time...Go away you bother me...Wine is Good...Lmao

Update by Michelle Wittman
Aug 16, 2016 6:00 am EDT

First I am not your Honey...And I am educated...You make tops 12.00 an hour...They did fill the prescription on the vacation over ride...it was when we went back they had the second issue because we complained about them...Your a very sensitive person...you are the type of person that can dish out but has a hard time taking it...I find you amusing...let's see what you come up with next...Probably some more insults that just reflect your own being...Have a nice day...creeper

Update by Michelle Wittman
Aug 15, 2016 1:38 pm EDT

Looks like you are the one with attitude...You need to read up on vacation overrides...Miss Certified Pharmacy Tech...I am glad not to grace CVS with my presence...Their loss...You seem to have a problem with difference of opinion...You would fit right in CVS Pharmacy...You should go apply...I have remained civil to you on this board...go creep somewhere else with your big title which doesn't pay that much...You don't impress me...

Update by Michelle Wittman
Aug 15, 2016 12:03 pm EDT

Looks like you are on a power trip...You don't know what you are talking about...You don't comprehend...Please go away and comment on someone else's issue...I wondered how long it would take you to insult me...Once again have a nice day...oh you need to read up on vacation overrides also miss professional know it all...

Update by Michelle Wittman
Aug 14, 2016 5:58 am EDT

Good for you my neighbor is also...looks like you need to have the last word...You are still missing the point...Nasty..Rude..power trips...that is the employees at CVS Pharmacy...Have a nice day...

Update by Michelle Wittman
Aug 13, 2016 4:09 pm EDT

We did not get the prescription filled at someone's expense...It was due to get filled...It was only 2 days early...You are acting as though this is illegal...Once again if CVS did not want to fill this they could have politely said no and not treat us like Thugs...You are missing the point...everything was legit...they were completely unprofessional...Look at this complaint board...I am not the only one upset with their Pharmacy service...I am done discussing this issue with you...find someone else's complaint to pass your judgement on

Update by Michelle Wittman
Aug 13, 2016 5:03 am EDT

You are missing the point...We were legit for the fill...we are complaining about the treatment ...We went to Walgreens and handed the prescription to the Pharmacist there and no problem...No 5th degree just handed the insurance card gave information and that was it...So I guess those people weren't on a power trip...And their intake clerk was Friendly...End of Story...CVS needs to check on their employees who represent them...They lost my family's business and some of our friends that experienced the same treatment...These people are clearly not happy with their selves and take their aggressive behavior out on the Public...

Update by Michelle Wittman
Aug 12, 2016 11:43 am EDT

Oh and by the way the DEA has nothing to say about somebodies condition and what they take if it is legit...The Doctor is the one that has to answer to the DEA... I see that this Pharmacy is MESSED UP... that is why we will not be going back to them period...AND there are several people that I have talked to since then and they have told me of their experiences with CVS on just regular medicine on how they either screwed up the presciption and gave them the 5th degree on why they went other places to have a prescription filled and it wasn't even a controlled substance...You go there...and I am entitled to air my opinion and what has happened to us...We were embarrassed and made out like we were hostile people...Look at the number of complaints on this board in different places...what does that tell you...everyone is lying? Plus to add they put in the file insulting comments about us...VERY UPSETTING...Why would CVS corporate take those comments out of the file? I would certainly hope they did...

Update by Michelle Wittman
Aug 12, 2016 11:23 am EDT

It was not up to the Pharmacist...Our Doctors office gave the ok for early refill and my insurance gave the ok for an early fill since we were going out of town...These people were rude and did not want to comply...If our Doctors office said it is OK then the Pharmacist has nothing to say about it period...Plus they did not like the fact that I called in on them and told about our experience...There is always a polite way to do business...these people are suppose to be professional...They clearly let the little power they have go to their heads...I hope they never get a condition were they need a prescription filled and go through the treatment they dished out...you are in titled to your opinion...but you weren't there and I am sure you would not tolerate this treatment...

Update by Michelle Wittman
Aug 11, 2016 6:36 am EDT

It all started with the rude and nasty intake clerk...I requested a vacation override on the presciption to be filled 2 days early because we were going out of town. It is a valid presciption... I tried to give her the information that my insurance company had provided me with to give the pharmacy...This rude and nasty person would not listen...and kept saying that CVS policy is not to fill class 2 narcotics before their fill date...when in fact if the information that I provided her with was not enough she should have told me to have our Doctors office call the pharmacy to give the OK which she did not...Which in turn the Doctors office did call and when I went back to the store I was greeted by a angry Pharmacist saying that I had cussed out her employee which I did not...She was rude with me...and gave miss information saying that this presciption would not be filled...It was filled that day had to wait for it when we went back to pick it up and was charged incorrectly because they had wrong information in file...had to wait another 1/2 hour because was told it was a process to rebill. ...When we finally got the presciption the pharmacist told us that we would have to have it filled only at that store since it was a narcotic...My husband went back the next month to get the presciption filled and all hell broke loose...There were all kinds of notes in the file saying that we cussed at the employees and also that the Doctors office said to only fill at their store which our Doctor's office never said this... The pharmacist refused to fill the presciption and told my husband infront of our Grandchild who is 8 years old to leave the store or she would have the police come and escort him out...We have been valued customers at CVS for years and gave them our business...We are not THUGS trying to get high...And we are not the only ones that have been treated in this manner at this store...There are several other people that have been treated the same way and have not complained about it...I am not going to go in to every detail of the incident but I can tell you that The Presciption is a valid presciption and my husband needs this to get through the day...You say the Pharmacist is the law in the pharmacy well I disagree with you...If you have a presciption that is valid and to be filled she should fill it...She works for CVS not the other way around...ALSO I don't like being made out like a nasty customer when in fact it looks like the people in their pharmacy don't like their Job and don't want to be there... They are there to give the customers prompt and accurate service and correct information not to turn them away and ban them from the store...

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Wine Is Good
Wine Is Good
, US
Aug 23, 2016 5:04 pm EDT

Michelle, go back and read what you wrote. There is no misunderstanding it. And talking about how someone must be unhapy you are the one posting this stupid stuff, and if you don't care what I make why did you bring it up?

Wine Is Good
Wine Is Good
, US
Aug 16, 2016 6:06 pm EDT

CS, I think this one thinks we are the same person.

Michelle, I make $17.49, a bit more than your "$12 tops". I think CS is right. You have serious issues.

Wine Is Good
Wine Is Good
, US
Aug 16, 2016 5:32 am EDT

I understand vacation overrides. I also understand the reason pharamcists say no. As for what I make, I make a good paycheck thank you. I do not live to impress you honey. I would love to see you go to school, get educated, and go to work in a pharmacy.

Wine Is Good
Wine Is Good
, US
Aug 15, 2016 11:13 am EDT

Sounds like that is also CVS' customers as well. You get the attitude you give. And from your entire post I can see what attitude you gave. I am sure they will all be glad to never deal with you again.

Wine Is Good
Wine Is Good
, US
Aug 14, 2016 1:27 am EDT

If you google any company there will be complaints so that part of your comment is irrelvant. Having complaints does not make a business bad or wrong. It means most of the time their customers have expectations that they themselves coulc never deliver.

As for passing judgment, I am a certified, licenced and registered pharmacy tech. I am telling you outright you are wrong. No judgment, just plain fact.

Wine Is Good
Wine Is Good
, US
Aug 13, 2016 3:36 pm EDT

You are the one missing the point. Just because you found a pharmacist willing to do the early fill does not make the one who wouldn't wrong. It only means that the one who filled it took the risk. If it came back on him, you would be home free, but he would not. You fail to see past your own wants. The law is not new. It had been all over the news for months before it ever changed. Heck, there were literlaly hundreds of thousands who could not even get hydrocodone, or even Tylenol, due to the changes. The laws change, and thus pharmacies must comply. The fact that you would not blink or care in the least if the law decided your doctor was wrong in approving the early fill and held your pharmacist liable disgusts me. Because I know you would not care.

I am glad you got your medication. But I am furious that you got it at the expense of a board certified, doctor of pharmacy, who knows more about the drugs you take than the doctor who prescribes them. Why don't ou ask your doctor sometime how much of a kickback he gets for the drugs he recommends. You might be surprised at the response.

Wine Is Good
Wine Is Good
, US
Aug 13, 2016 3:41 am EDT

Michelle, your doctor does not control the pharmacy, and your doctor is not the one who will get the fine and the handcuffs. Your pharmacist will. It sure is up to the pharmacist. What part of the law, and pharmacist legal resposibility are you missing? You are welcome to call the state board of pharmacy and ask them if the pharmacist has the right to refuse an early fill on a narcotic. They will tell you emphatically yes, that a pharmacist has the legal right, and responsibility to refuse any script for any reason. With narcotics, the DEA and the federal government decide when you can fill a script. And it is exactly, to the date, with very few exceptions, the date of the last fill.

You can air your opinion all you want. And I can refute it with facts. And your pharmacist can continue protecting himself.

Wine Is Good
Wine Is Good
, US
Aug 11, 2016 9:31 am EDT

"kept saying that CVS policy is not to fill class 2 narcotics before their fill date"

That is all that needed to be said. As I stated, the pharmacist is permitted, by law, to refuse any narcotic for any reason. Filling early would apply. It does not matter how long you have been a customer. The DEA, the federal government, and the FDA have cracked down on pharmacies in relation to filling narcotics. The restrictions have become extreme, and you will find that every pharmacy will now treat narcotics more carefully than they did before. It sucks, but that is how it is. My husband takes a narcotic for pain and we have the same issue, and I work in a pharmacy. There is nothing you can do about it, other than complain to the DEA about it. Which will get you nowhere.

Wine Is Good
Wine Is Good
, US
Aug 10, 2016 2:23 pm EDT

So tell the rest of the story. Every pharmacist, by law, has the right, and obligation, to refuse to fill any script for a controlled substance that they fill is either false, incorrect, or not valid. The pharmacist is the law in the pharmacy, and neither their store manager, nor their home office, has any control over that area of the store. The state and federal law does.

ComplaintsBoard
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5:08 pm EDT

CVS service

Store number 10267
8789 west fm 1960 bypass road
Humble, tx 77338

Linda badley 8-12-54

I have had no problems with this store until the last 3 months. I don't know what you are doing with your help but I think you choice of help in the last three months has gone to poop. a few month ago I went to pick up rx's waited 45 minutes in the drive through to get my rx and still was waiting I went in and still had to wait, today 7/28/2016 I went at 11:30 dropped off a rx to be filled and then was told if I come back at 3pm or after it would be ready, I came back at 4:30 still wasn't ready. I asked the man that waited on me if I came back at 5:3o would it be ready he said yes. I came back at 6:15 it still wasn't ready... so yes I am so angry right now, they were supposed to get all my rx's lined up so I am not going there every week 2-3 times a week you would think after 3-4 months it would be done, wrong! I think my time is a valuable as yours and I would like for these folks to get there act together. thank you.

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Wine Is Good
Wine Is Good
, US
Jul 29, 2016 5:21 am EDT

Imagine this scenario: You are in line waiting for your script to be filled, and an hour later they are not filling yours but the ones who call in or order online. Would you be happy about them ignoring the person in front of them, or would you be demanding they fill yours since you are there? That is exactly what happens in a busy pharmacy. And CVS is a busy pharmacy. ALL busy pharmacies have great intentions. But the customer in front of them takes precedence over one on the phone. What you should be doing is asking to be put on a phone notice. That way you are never at the mercy of all those people who come before you.

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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