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CVS Pharmacy

Posted:    

Missing 90 Oxycodone from 150 Pill Prescription.

Complaint Rating:  93 % with 41 votes
93% 41
4.65
Contact information:
CVS Pharmacy
1408 W Craig Road
North Las Vegas, Nevada
United States
Phone: 7026422680
On October 22, 2010 at 4:54 I picked up my prescriptions from the above
referenced pharmacy. At 5:50 p.m. I noticed my bottle of Oxycodone did not feel right. So I counted my pills and realized that I only had 60 pills and I should have had 150 pills. I immediately called the pharmacy. I explained my situation
to one employee and the employee asked me to hold on for the Pharmacist, then
another person came on the line and I explained the problem to her. The second employee told me that the Pharmacist would count the stock and return my call in 30 minutes. After an hour and a half when I had not received a call back, I called the Pharmacy. I asked for the Pharmacist and told the gentlemen who answered my name. He said, the Pharmacist counted the stock and our stock is not off. I explained the stock had to be off because I only have 60 pills and I should have had 150, I told him I know how to count and he should tell the Pharmacist to check again. He said, our count is right. The pharmacist would not speak to me either time I called and I suspect that Pharmacist would not speak to me because the Pharmacist knows what happened to my pills. If there stock is correct, then they have done something with the paperwork or prescriptions or the medications to make it correct. It cannot be correct if
they are doing everything they should be doing.

I take these pills for back pain and my insurance only allows me to fill a
prescription every 30 days. I would like the CVS Pharmacy and all of it's
staff, especially the Pharmacist investigated. I will not use this CVS Pharmacy again but I would like the rest of my Oxycodone for the month.

I went in to the Pharmacy on Saturday 10/23 to speak with the Pharmacy manager. I explained my situation to her and she said, sorry, we watched the video the pills were counted twice and logged correctly. Our count is correct. I explained that I am not concerned about their count. Obviously something happened to my bottle of pills after it was counted and logged and before I picked it up. She called over some grouchy little old lady who said she personally reviewed the video and I left with 150 pills. I told her that she could not have viewed the video from 10/20 when my pills were filled to the time I picked them up in the evening of 10/22.
I dropped off 4 prescriptions on 10/22 but the prescription paperwork says that 2 of the prescriptions (oxycodone and morphine) were filled a couple of hours later on 10/22 but the cymbalta and soma were not filled until the morning of 10/22. There were 4 bottles in one bag with the oxycodone and morphine paperwork stapled together and the other 2 scrips added stapling all 4 together. Obviously the oxycodone and morphine were filled and were put somewhere, probably in a bag on 10/20 evening, when they filled the other 2 scrips on 10/22 and put them all together, is most likely when they stole my pills. But when I explained this to the Pharmacy manager she was rude, and said, she did had said all she was going to say to me, if the authorities wanted to look into it they could, but she is not going to look any further. She actually accused me of someone in my household taking my pills or me losing them or lying. When I explained that I left the pharmacy, went to Walmart, before I got out of my car I put all scrips in my purse, and zipped the middle zipper, when I returned to my car an hour later after grocery shopping the zipper was still zipped and that is when I noticed the pills were not there.
I sent a complaint form to the NV State Pharmacy Board and called the police. The police were supposed to return my call today to take my report but they have not done so yet.
The Pharmacy Manager should not be a manager if she is not smart enough to figure out that it doesn't make sense for them to fill 2 of the 4 medications, the narcotics, on one day, and fill the other 2 meds, 2 days later, leaving an opportunity for an employee to open the bag of the and remove an already filled bottle. The Pharmacy manager should lose her job and the Pharmacist's on all shifts should be fired and lose their licenses for allowing this to happen.
Complaint comments Comments (85) Complaint country United States Complaint category Other

Comments

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 27th of Jul, 2008 by    0 Votes
I went into to buy cosemetics, there were buy one and get one 50% off. After purchasing them it seemed like more than it should have been for the price. I said something to the cashier but she got very hateful and said this is what came up on the register. So I asked her to come over and look at the price. She came over and looked but said it came up on the register that way in a really hateful way. Her cashier number is 127796.
Then she started waiting on someone else so I waited until she was finished and then I told her I didn't want to argue with her but would she explain. She went back to the counter waiting on someone else and threw their purchase into the bag. Then called a young man to come and help me. He was very nice and we discovered the right sign for the price was not on the display. I just feel that when you shop you should be treated right, we shop there alot but she has had attitude problems before but not quite this bad.
I certainly won't be going back any time soon.
Thank you,
Carol Sapp
 13th of Feb, 2009 by    +1 Votes
CVS hires the least # of employeees they can and are always understaffed which is dangerous at their pharmacy where they fill prescriptions. They will have one pharmacist on duty and that person is supposed to do 1, 000 at one time . I am at a cvs which delivers prescriptions: however, you never know if and when you will get your meds---even the ones whichshould be taken regularlyAND are dangerous if NOT taken on a regular basis. They neve r cal to say the are out of a med and will have to delay your need for a day while they order it. And they never seem to know
why something did not get delivered.
Many delivery pharmacies deliver several times per day, but w/ CVS it is only one time per day.
Costco is cheaper and you do not have to be a member if order to use the Costco Pharmacy. Justtell the person looking for your membership card at the Costoc entrance tht ou are just using the pharmacy!
 27th of Feb, 2009 by    0 Votes
This CVS has a terrible habit of following innocent customers around the store. On several occasions, myself and my adult kids have been followed from aisle to aisle by one or more of the employees in the store. It's in this particular CVS that we and a few others have experienced this type of behavior from the employees and management. I have lived and shopped in CVS for many years. Needless to say, I will NEVER shop (or anyone that I know) at CVS on Polifly Road in Hackensack again. The employees are extremely rude and discourteous. The store is never fully stocked and there is never anyone available for help. The lines are ALWAYS long and there is always only one (1) cashier available. Totally incompetent and extremely mismanaged. CVS should re-stock the store with all new employees, ... starting with the management!

I will be shopping at Duane Reade or Rite Aid from now on!!!
 31st of Jul, 2009 by    0 Votes
Hello,

I am a shift supervisor for CVS and even though I do not work for the store this happened in I do apologise. There is a section on CVS.com under contact us for complaints. I suggest that you use that to send in this complaint as it will be required for the store manager to take action. All complaints that are sent via the web site are sent to the corporate office, the district manager and the store manager with in 48 hours. You can also request that the store manager contact you through this as well. Another suggestion I would give would be to ask for a supervisor or manager and speak directly to them same day. I know it is a huge pain in the butt to be followed around like that, even I have been followed and I work for the company.
 11th of Aug, 2009 by    0 Votes
I work at a CVS and you have no idea how much we get stolen from us from all kinds of people. CVS encourages the employees to follow you a bit and ask you for help. If you weren't doing anything wrong then you shouldn't be so bothered or concerned that they were following you... Their behavoir does seem kind of ridiculous though...once I ask a customer if I can help them and if they are not carrying a huge bag, wearing sunglasses and a hat, or otherwise acting suspicious...then I leave them alone.
 27th of Sep, 2009 by    0 Votes
I think this post contradicts itself. She starts by saying the employees always follow her AND her adult kids around... (kids being plural) that seems to me like there would be plenty of people working at the store. I mean if the other point in her post is true about there only being a cashier how can they leave the register and follow not one but several people most likely all going in different directions... I do not feel sorry for her. She has guilty conscious to begin with and of course causes this type of reaction from the employees when she is in the store... my suggestion to he would be contact your state senator and ask him to review the anti shoplifting and loitering laws so we can do more to deter shoplifters so that not everyone is a suspect... Theives come in all shapes sizes and colors there is no stereotype. This is an absurd post.
 28th of Dec, 2009 by    0 Votes
My name is Rebecca Cole and I am and have been a customer of CVS Located in Walker LA (225) 665-4580) for years. I have spent many $$ and up till now have not had any complaints.until tonight.

I had two RX's there, one for my nasal spray (FLUTICASONE) with zero co-pay and one for 10 tamiflu
for copay of $84.54. Someone named SARAH (I could not get her last name ) gave my neice, who had never picked this up before and therefore did not know what the pkg was like) the Tamiflu and on the reciept was NO COPAY- when I called to tell them SARAH was very rude and disrespectful. I was very nice, just told her I had gotten the wrong one, and for zero copay and needed the other. I had called prior and told whoever ans the phone to HOLD THE TAMIFLU AND GIVE MY NIECE THE NASAL SPRAY- she became very defensive, talking over me in a very rude tone, saying it was not her fault it was my neices fault. When I told her she needed to be more careful she became very defensive and rude. I just hung up.

My husband had to go take the tamiflu back (which a less honest person who needed it could have kept it) & picked up what I had asked for to begin with.
When I called right back, she gave me to the pharmacist on duty-
The pharmacist Mr Ronnie Brown told me he was subbing there and didn't know her name. I told him to ASK - when I asked her last name he said he didn't know, and not until I became upset did he even offer a lame apology- I told him if she apologized I would not go any further and he said "your Rx will be ready" and my hushand had to make another trip to exchange the RXs

I give your Co alot of business, and if I don't get an apology I will transfer all my and my husbands prescription to Walgreens right across the street.

Thank you
Rebecca Cole
12398 Florida Blvd #17
Livingston, LA 70754
 28th of Dec, 2009 by    0 Votes
I have been a customer of CVS located in Walker, LA (225) 665-4580 for years and up until tonight have not had any problems with customer service.

I had two Rx's, one for nasal spray w/no copay and the other for Tamiflu with an $84.54 copay. I called and told the person on the phone that I would send my neice to pick up the nasal spray and I would pick up the tamiflu later. My neice cam home with the tamiflu and a reciept that had NO COPAY- I called to let them know about the error and the person who gave it to her became very defensive. When I told her was she needed to be more careful because a less honest person might have not brought the RX back. She became rude and talked over me saying it was my neices fault, she should have check, etc. My neice had never picked up from there for me prior so she didn't know that the pkg should look like and told the person at the window (name: Sarah, the pharmacist Mr Ronnie Brown told me he didn't know her last name because he was subbing there...I asked him to ASK. He didn't. My husband took it back and exchanged it for the one I had asked for in the beginning.

My husband and I fill many many Rx there and when I told Mr Brown all I wanted was an apology from HER, only then did he say he was sorry. It was not sincere. Unless I get an apology for her disrespectful and rude behaviour I will transfer all my business to the new Walgreens right across the street from CVS

I have the reciept as proof.
Thank you

Rebecca Cole
12398 Florida Blvd. #17
Livingston, LA 70754
 28th of Dec, 2009 by    0 Votes

CVS - rude customer service
CVS pharmacy
Louisiana
United States

I submitted a complaint and did not know it would be viewed by anyone other then customer service - Take my private info OFF at once!

R Cole
Livingston, LA
 28th of Dec, 2009 by    0 Votes
if you are dumb enough to post your telephone number on here, then you deserve what will happen. Dumbass
 28th of Dec, 2009 by    0 Votes
sorry, I now realize you didnt put your phone number, but you did put your address which is even worse. Maybe try to go to the CVS website and make a complaint. Did you actually think that someone from CVS would actually read your complaint here?
 5th of Mar, 2010 by    0 Votes
They are deliberately rude to paying customers. In Bedford Ma a clerk would not let us make 2 separate purchases for 2 Poland Spring waters each(limit 2 per customer). I told her that each of us could ring up 2 waters each and she remarked flippantly "Yeah, but do you have them in separate carts? She wanted us to go out in the rain, get another cart and put 2 waters in there. She made a fool of both of us in front of the waiting customers by this rude remark. I told her "What you are saying to me now is very rude, you don't speak to customers in this manner." The manager didn't care to aks what had happened when she took over, simply rang us up which is all wanted in the first place. I am tired of CVS who makes million of dollars from everyone to treat us like we're doing something wrong. They DO NOT CARE so get rid of the Care Cards.
 7th of Sep, 2010 by    0 Votes

CVS - Milk
CVS
1100 EAST LINDSEY STREET
Norman
Oklahoma
United States
Phone: 405-321-0226
www.cvs.com

advertisement still on door for milk $1.99 when you get to the register they tell you well the milk is really $2.99 with use of their card and you get a dollar coupon printed on the register. Then after it rings up and I get the receipt there is no Coupon so the register operator say oh that was last week. I wanted to call 911 but knew that would get me nowhere I am so tired of getting ripped off there is these kinds of bait and switch going on at all the stores I would like to have a number to call please let me know my e-mail is n5spa@yahoo.com my phone 405-625-1769 if you get my voice mail leave me a number to call next time. (I AM TIRED OF FALSE ADVERTISING).
 13th of Sep, 2010 by    0 Votes

Cvs Pharmacy - Carson Ca - Customer NO service
CVS Pharmacy -Carson Ca
23806 MAIN STREET
Carson
California
United States
Phone: (310) 952-6640

For years I have ordered rx's several days in advance and was given a time/date to pick them up.
Due to poor service I would always do the follow up call to see if they were really ready and as always told yes they are filled come in.
When I get to the counter they are never really ready and you get the please come back in 30 mins.
So you wait the 30mins and get back in line and more times than not are told to come back again still not ready.
This little game can go on for hours on end if not days. You will quickly find out that getting Rx's filled here will become your new part time job.
They have also told me repeatedly about not getting auth from my doctor for refills.
But what they dont know is that I have driven to the doctors office several occations out of frustration and witnessed them fax it over while I watch. Just to satisfy my mind and see if the doctor is really the problem or not. My doctors office even started keeping sheets confirming that the fax transmitted without error.
I have been laughed at and walked away from while trying to explain things and by the pharmacy counter staff.
After several years of struggle I have pulled my pharmacy business away from CVS and I have no regrets its nice to be with a pharmacy now that really cares about is customers.
 24th of Oct, 2010 by    0 Votes
CVS has shorted my class 2 & 3, they have also over dispensed, which I returned, thinking it was a set up.
 24th of Oct, 2010 by    +2 Votes
Maybe they filled the others two days later because they were out, but wanted to have the other ones ready for you as soon as possible.

I didn't even know they could legally fill a prescription for oxycodone that large. They must be low dosage.

Good luck.
 24th of Oct, 2010 by    +4 Votes
target pharmacy offers to recount before you leave their pharmacy, maybe you should ask your pharmacy to recount before you leave their store to make sure you have all your meds.
 23rd of Nov, 2010 by    0 Votes

CVS - Prescription, service
CVS Pharmacy
Nassau Street
Princeton
United States

I was told the prescription is ready on Monday but on Monday I got a phone call saying it won't be ready until Tuesday. When I got there on Tuesday they told me I have to wait for another day because they only have one tube but the prescription said two. I have a skin allergy and couldn't wait any more so I asked to get the one tube first. They are very reluctant to give me and deliberately made me wait for more than 30 minutes. I turned to one woman pharmacist and she pretended she didn't hear me and ignored me. Another one said she doesn't know how long I am going to wait! Finally they gave me the tube and I realized the tube has been there ready in the shelf for a long time! When I asked for further information the first woman deliberately ignored me again! This is the most horrible experience I have so far! This is a discrimination!
 29th of Nov, 2010 by    0 Votes
You are on way too much medication. I don't believe this is a valid complaint for a second, the staff probably grimaces every time you come in. 150 pills is already way too many for a 30 day supply, plus you're getting oxy and morphine? Give me a break.
 30th of Nov, 2010 by    -8 Votes
Once again trouble with dispensing, as I've had many times. They do make serious drug mistakes. What did the pain Dr. write? The drug stores should have a room for us to count them with a video. so when it happened you have verification . I always count asap. As for people who don't suffer chronic pain, keep your negative opinions, up where they belong. I just don't under stand 150 oxycodones, "NOT OXYCOTIN"to clear up the drug lesson, my regimine is similar and I keep things locked-up an with me. Just keep them in their bottles. In Florida her I use CVS and they are always in a jumble that one of the kids that work there have opportunity to steal concidering the big drug problems we have with class 2 &3's.
good luck!!!
From FLORIDA

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